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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I ordered on December 2,2017 and paid an extra 10.44 to make sure my order was here by Christmas. They charged my card December 4,2017 and I never received my order. Thank goodness I went through Paypal to purchase, they tried to contact them, and I also tried to contact them to no avail. Today my order arrived with no return address and everything in Chinese. DO NOT EVER BUY FROM this company they are a Fraud!
I love the variety of shirts/blouses that Modlily sells. They go great with leggings or jeans. They also have relatively quick shipping compare to the other sites I've purchased from. Try them, you'll like them!
Love the dress I purchased. True to size and the most comfortable dress I have. Will definitely order others.
I forgot the negative shipping reviews I had read earlier and mistakenly placed an order on December 24. Got an email that it was in the shipping dept on December 25 and expected to be delivered on the 28th. Small print says something much different;<<; read the small print people. Fake shipping! Terrible customer service in this day of free 2 day shipping. And fake tracking information. Or maybe not... my updated tracking info is the same as it was on December 25... still in shanghai China. Buy American!
Dear Beverly S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
After looking at all the negative reviews, I decided NOT to order the $275 worth of merchandise in my Modlily cart. Thanks everyone for the info.
I still havent received my order nor any notification its really a bad service. I really dont know what else to do because I cant even enter their site.
Dear Iris V.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
A month since order and still haven't received my Christmas package ordered on Dec. 5th. Wont order again.
Dear Deborah B.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
What I ordered and what I received where very different. The materials are not the same as shown in the pictures and they look like they are homemade. Would not suggest ordering from this company.
Dear c R.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I have written you many messages about me wanting to return two tops one to get a refund on and the other is same top i need a size large i have left you all the numbers on the tops that i needed to be dealt with i have asked for your address several times and i have not received nothing back in return i have never seen a business run like this in my life all of your reviews are the same $#*! bad i don't know what to do about this you say you have 30 days to return the items it takes me more than 30days to try to get an answer from anyone and never know answers to me this sounds like you are running a SCAM BUSINESS! Reply back Pamela P
Dear pamela p.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I am very disappointed. Money was taken from my account 12/06/17 and I have not heard one word from the company about the blouse I ordered. I was hoping to wear it during the holidays. At this point all I would like is a refund.
Dear Lillian W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Ive bought numerous items from this company. The clothes fit nicely and the prices are always good. And they always have a great selection of clothes!
I received a Quick response from the return department in reply to my comments. I Love the products, However I am having to return some items in exchange for larger sizes. I plan on ordering more products in the future. It seemed a little more difficult to return my
Items because your company does not offer a customer service phone number. I would hVe preferred to talk to a live customer service representative. It would have made the return much more simple.
I love the purchases that Ive made. The quality of the clothing is great. It does however tend to run small so you might want to order one size larger. Launders well too.
They have original clothes, decent shipping time, have competitive prices, just be careful some things run a little small.
I ordered two tops 11/26 And I have not received them or had any communication from Modlily since I ordered them. My bank account shows the money for the tops has been taken out of my checking account. If I don't hear something soon, I will report this to both my bank and Facebook which is where I saw the add. Thank you
Dear Carole A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered an XXL blouse. The sleeves were so small I couldn't put my arms in them. Everything is coming from China and they are irregulars. They ship junk to USA.
Dear Lula B.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered a top from this company, which took about five weeks to arrive. When it finally arrived, the quality was astoundingly poor and it ran about three or four sizes too small. The material was so thin and cheap it was like tissue paper. The company is uncommunicative. I have filed a claim with PayPal asking for a full refund, and they company replied with an offer to return 50% of my order (?). I refused and said I want 100% refund plus return postage and they have not replied through PayPal yet, and this is about five days later. I will never do business with this company again.
Dear Elaine A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Although the styles and colors are different from the usual choices, the delivery time is ridiculous! Almost a month from order date.
Sizing fits the lower end of the sizing chart (i. E., size M fits 8-10). Im more a straight 10 so 2 of my 4 items were too small.
Overall, for price & selection I was pleased. Hopefully the 2 items I kept will launder well so they arent a once & done, but I am a little worried.
Are think they are great for the price you pay, you won't get them overnight, differnt that you don't find in shops i have not been disappinted yet
Horrible quality clothing, takes forever for your order to come, 2 out of 4 items sent were the wrong size, return policy is a nightmare. Wish I had done more research on this company before I waste my money.
Dear Peggy S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jill L.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.