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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
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Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Blouse was colorful, ran small and material was very thin, not sure if I want to order from Modlily again. It took a long time to receive the clothing.
I just received two blouses and not only do they not fit but the fabric had a very offensive order to it.
Ive never received my clothes! Its been over a month! There is no way to get a hold of these people! Please beware! Do not throw away your money with nothing in return!
Dear customer
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
When am I going to get my shirt? It's taking a ridiculous amount of time!
Not happy at all. I won't be ordering from you anymore.
Sincerely,
Melissa S McLaughlin
*******@aol.com
LS*******CN - I have not received my order to date and if I knew it would take this long, I never would have placed this order. Your shipping process needs to improve! When I travel my order, I have no idea as to where it is located. Very bad business;. Sorry.
Beachwear fits perfectly. I ordered one size bigger than I usually get. Comparible pricing. Two week delivery to Canada. I will order from this site again.
Ordered two tops and I still have not received them. You should not show items on your website if you cannot ship them. My order number is MM**************
Dear Michelle G.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Absolutely unique and adorable styles... Styles I cannot find anywhere else. The fit is fantastic. I love Modlily!
I checked reviews after I placed my order. If I read the reviews before I would have never ordered anything from Modilly.
That being said however, to my pleasant surprise, I received my order in less than a month during which I was worried and did not have any expectations. I was impressed and loved the fun, trendy styles and the good quality considering what I paid for them. Thank you Modlily and needless to say I am already planning to order more stuff from you.
Hala Al-Mughrabi
I ordered a jumpsuit mid November the shipping details they provided after making me believe it was an American company charging me in dollars when I'm in uk was in fact a Chinese shipping company with delivery date being 22 December I spent days chasing as they took my money immediately when taking the order. There customer service is non exsistant I finally received it to late for the event I ordered it for I received it on the 12 th jan from placing my order on the 23rd November. What can I say a pile of crap fabric rubbish poorly made resembled the picture very slightly they refused to refund my money even when I produced a postage receipt of return. They asked me to return to shanghai address which cost me £8.05 they point blank refused to give me a refund for the item and for my postage. They said they would not refund until I closed the dispute with PayPal. Paypal advice was not to close dispute because then I had no chance of getting a refund of this scam of a company. Paypal refunded and raised a claim but I'm £8.05 out of pocket for nothing a lot of stress and hassel later. DO NOT ORDER FROM THIS COMPANY
Dear Amanda w.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered a top, paid extra to expedite shipping to have it on time for an event, and have yet to receive it! Not a word from the company!
Dear Michele G.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Love my two shirts I bought from Modlily. They cam quickly and are of great quality. Many many compliments already.
I purchased a top from Modlily, and just love it. Perfect fit, soft, comfortable and looks great over a pair of leggings.
The products are wonderful. They fit perfectly. And are totally cute. The service has been excellent. The products arrive on time or sometimes before. I haven't had trouble with returns as I haven't had any.
I WOULD NEVER ORDER FROM THIS SITE AGAIN.! COMPLETE SCAM. I ORDERED 1 THING TO SEE IF THEY WERE HONEST OR NOT. I NEVER RECEIVED MY ORDER. DON'T DO IT!
Dear karen l.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered 2 tunic tops from them. It took a month to receive them. One was way too tight and I hoped to return it. I have tried to go through the steps to return the item and it doesn't work. My password is continually being refused saying they don't match (when they do). Their "live chat" is never "live" and there is no other way to get in touch with them. This is a scam company and I'm sorry I trusted them. Buyer beware.
Dear Carole H
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
It has been way over a month & no delivery of my purchase yet! Their reply to me is to be patient its coming from China. I guess a slow boat from China! I just received a message (1/8/18) that the package has experienced a delay & expect a 24-48 hr delay beyond expected delivery date! Really! Please dont put your money in the hands of these scam of owners of a company called Modlily. Now I have read they dont want to do returns in full. I think I need to contact PayPal!
On December 10th I ordered a red cowel neck blouse. I paid for it and I still have not received it and I haven't heard from you telling me what's going on with my order. If it doesn't get her soon I'll have to contact Paypal to see how to get my money returned. You don't do a very good job of updating your customers. As I'm typing this I'm reading reviews of Modlily of others not getting their orders saying your delivery times are bad.
Loved my shirt and I get so many compliments on it. I plan on purchasing more items from Modlily and telling my friends about this site.
I placed my order on January 4 and paid extra shipping so it would be here in 6 days. It's day #10 and it's hasn't even shipped yet. After reading all these reviews (that I should've read BEFORE I placed an order) I'm really worried now that I may not even get it. I even went into my account after 7 days and requested urgent shipping but no reply. And the bad part, I've spent over $150 for their clothes. Now I'm reading reviews they only offer 50% refunds. How can a company only offer a partial refund when you have a receipt? That seems so unfair... Worried customer...
Dear Misty H.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered 3 tops... One fit but was ripped, the other 2 were too small. I contacted them and they offered me a 50% refund to keep what didn't fit! After many messages back and forth (they dont have a phone number) RED FLAG!, they offered me 80% refund! They CLEARLY dont want to exchange! I finally gave up and am TRYING to get back some of my money! Filed a complaint against them thru PayPal I hope noone has to go thru what I did!
Dear Kalee O.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yolanda M.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.