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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I really liked my purchases
October 11, 2021

Two of the three tops were for me and I am very pleased with mine. I thought they were well packaged.

Date of experience: October 11, 2021
Virginia
1 review
0 helpful votes
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Black/orange top
October 11, 2021

I loved the top I received from Modlily, but unfortunately, it was too small. I usually wear a large, but this top runs small. I returned it for a refund and reordered the same top in a larger size. I am anxiously awaiting the delivery of my new top!

Date of experience: October 11, 2021
Canada
1 review
0 helpful votes
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Swimwear
October 11, 2021

Received as advertised. Some confusion on what currency Modlily sells in. From bust to crotch could be a little longer.

Date of experience: October 11, 2021
Florida
1 review
0 helpful votes
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Order MM*******068988
October 10, 2021

Good experience. Will return swim suit but so far has been an easy return policy.

Date of experience: October 10, 2021
Mexico
1 review
0 helpful votes
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Excelente
October 9, 2021

Buen material, me gustó mucho la Blusa con cuello vuelto y costuras de encaje de mezclilla sintética, por ese motivo compré 3 mas en el Pedido el 10/07/2021 08:21:22 Pedido # M**************

Date of experience: October 9, 2021
Washington
1 review
0 helpful votes
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Swim suit and earrings
October 9, 2021

All was nice I liked what I ordered. I don't have 50 things to say by by good day good night good day good afternoon and good day for you to call about this bedroom apartment ground floor apartment and how are ya doing with your home remodeling business and business owners

Date of experience: October 9, 2021
New Zealand
1 review
0 helpful votes
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Quick delivery and great swimwear
October 9, 2021

Loved my swimwear, fits well and looks great. Delivery was quick

Date of experience: October 8, 2021
Australia
1 review
0 helpful votes
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Flower dress
October 8, 2021

Fast delivery. Nice dress, lovely material, generous sizing Thank you.

Date of experience: October 8, 2021
Colorado
1 review
0 helpful votes
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Good experience
October 8, 2021

Will order from them again. Highly recommend this company.

Date of experience: October 7, 2021
Australia
1 review
0 helpful votes
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ABC123
October 8, 2021

Simple and easy to order. Top was longer than I expect but a smaller size wouldn't have allowed enough room for my head fit through the head hole. Pretty top and material.

Date of experience: October 7, 2021
Illinois
1 review
0 helpful votes
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Return issue
November 6, 2021

Yes I received my order but I returned 2 of them I returned and haven't heard back about the return.

Modlily attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

Washington
1 review
21 helpful votes
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Beautiful Top
October 7, 2021

To be honest, I was skeptical about purchasing from Modlily after reading some negative reviews. However, I received my purchase and it was just as described. It arrived in a nice bag and was true to size. Sure, it didn't arrive the next day like Amazon, but Amazon doesn't carry a product like this. Yet. So I was very happy with my experience with Modlily, from beginning to end!

Date of experience: October 7, 2021
Pennsylvania
2 reviews
0 helpful votes
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All of the tops I got were excellent quality fit perfectly and I love them!

Date of experience: October 7, 2021
Oregon
1 review
0 helpful votes
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Happy
October 7, 2021

My order I don't want to be bothered to review orders.

Date of experience: October 7, 2021
Canada
1 review
0 helpful votes
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Green pullover sweater
October 7, 2021

I was quite surprised the structure of the sweater being so well made. I enjoy my online purchases,

Date of experience: October 7, 2021
Washington
2 reviews
0 helpful votes
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Wonderful
October 7, 2021

I got all the clothes I ordered and they are amazing. Thank you.

Date of experience: October 7, 2021
Tennessee
5 reviews
0 helpful votes
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Quick delivery
October 7, 2021

I had anticipated a wait for delivery of my order due to the back-ups going on at this crazy time. The items arrived sooner than I had thought so I was very pleasantly surprised.

Date of experience: October 7, 2021
Ohio
1 review
9 helpful votes
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First-time Fun
October 7, 2021

I'd seen pictures of clothing from ModLily for awhile on my Facebook page, finally decided to place an order. I ordered 3 tops: a white blouse, a Christmas fun print and a layered-look cowl neck tunic. I received my shipment in 2 packages within 10 days. After trying on the tops, 1 didn't appeal to me, and I chose to return it for credit. The return process was simple, quick, and I've already been credited toward another purchase. I don't usually order clothing online, but ModLily is a great company for customer service.

Date of experience: October 7, 2021
Florida
1 review
0 helpful votes
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Beautiful Suit
October 7, 2021

I loved this suit! It was so sexy but covered in all of the right places. The fit was spot on and it looked and felt like an expensive designer swimsuit. Just lovely!

Date of experience: October 7, 2021
Australia
1 review
0 helpful votes
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Perfect fit
October 7, 2021

Totally satisfied with my purchase from Modlily, from the ordering process, to timely delivery, true to colour, good quality and correct fit. Couldn't be happier!

Date of experience: October 7, 2021