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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I placed an order for 3 dresses. I received the order in great time and very well packed!
The dresses fit beautifully! I shall order again!
Thank you!
I ordered 3 shirts. Two were fine. The third looked terrible. The cut was wrong, it was very wide at the bottom, no shape and different colour from the picture shown.
I asked for a refund, got an answer that I can get a refund if I send it back.
The cost of sending is on me. I live abroad, so it's not acceptable.
In other companies they treat you much better.
I will not order here and not recommend.
I wish I could show you the shirt I got.
Thanks so much for your wonderful service. I received my order yesterday exactly the day your email said I would. They tops we're a wonderful fit, workmanship was super, I didn't realise it was coming from China and was a bit apprehensive when I found out, but I shouldn't have worried as in all my online clothing purchases, I have never had such wonderful workmanship, thanks to the people who sewed them. I will definitely be ordering from you again. I have handed your details on to friends who wanted to know where my tops came from. I have no hesitation in recommending your firm to prospective purchasers. Thanks once again.
Betty Baker NZ
Great experience but bad shipping delays, no fault of Modlily.
Placed order... delivery was late, but communication continued to update me on issues. Merchandise was delivered and perfect. Thank you for your customer service.
I had some issues with my orders. I was not a happy camper. When I contacted customer services not only did I get the help with MT order but now I am a Mod lily Lady
Я заказала себе свитшот, английский язык знаю плохо, возникли некоторые сложности, но благодаря операторам, все решилось быстро, сразу реагируют на проблемы, быстро отвечают, подсказывают, я всем довольна. Спасибо!
The customer service representative quickly responded to my request and provided the necessary information. Thank you!
Was concerned because I hadn't heard anything about my orders for 15 days everything was sorted out straight away thanking you
I am extremely happy with my purchase of swimwear. Good quality fabric, feels amazing on and looks great to.
I would LOVE to see Petite sizes. There are so many beautiful things I would purchase if I could buy Petite Small.
The blouses I bought are very well made. Love them. Plan to more business with you
Fast shipping and beautiful selections. When I figure out what size I take I will order more.
The people at Modlily are very helpful and attentive every time I have ordered and/or returned. Modlily has a great staff!
A shipment was delayed. I inquired and a response was received within minutes.
I did live chat & got the answers eventually after having to ask few times, not sure they quite understood my question. I was trying to track a dress but they thought I was wanting it as an exchange for an item I was returning.
I placed an order and the noticed my address needed to be updated after I placed my order. I sent an email to the help center and they turned it all around in a day and I was still able to keep my shipping date. That is fantastic service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members