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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Swimdresses
February 13, 2022

Love my new swimdresses they fit exactly like there size suggests
Would order more efficient delivery and even a email to say thanks

Date of experience: February 13, 2022
New Jersey
1 review
0 helpful votes
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Excellent
February 12, 2022

Beautiful clothes and beautiful Style. Great service. Will definitely use this site again for clothing.

Date of experience: February 12, 2022
New York
1 review
0 helpful votes
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Love my new clothes
February 12, 2022

Thank you for your great deals. I will order again. Nice clothing choice in style, color and sizes.

Date of experience: February 12, 2022
Canada
1 review
0 helpful votes
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Excellent
February 12, 2022

My first time ordering and I got fast response and excellent service. Thank you.

Date of experience: February 12, 2022
Washington
1 review
0 helpful votes
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Fabulous, wonderful
February 12, 2022

My order had to be shipped separately, the second half took a while. When the 2nd half arrived arrived it was exactly what I ordered everything was beautiful and fit nicely.

Date of experience: February 11, 2022
Australia
1 review
0 helpful votes
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Swim dress
February 12, 2022

Excellent service. Nice dress and like all the other products.

Date of experience: February 11, 2022
Canada
1 review
0 helpful votes
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They are true to size my mistake i order one size up.

Date of experience: February 11, 2022
Louisiana
1 review
0 helpful votes
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Great Quality Clothing
February 11, 2022

I was very skeptical about placing an order for the 1st time. Matter of fact it took me a few months to decide whether or not I wanted to order online from a company I had never heard of. I did finally place an order and to my pleasant surprise, when the order came in I was very pleased with the quality of the clothing. So I placed another order thinking well hopefully it wasn't a one time deal of getting decent clothes online. And again I was so pleased with the dresses I ordered. So needless to say I'm a fan. Just placed another order with them and I'm sure it won't be my last. Thank you Modlily for all you do.

Date of experience: February 11, 2022
Arizona
1 review
0 helpful votes
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Returns are Good
March 13, 2022

During the first part of December, I ordered 5 blouses from this company. I didn't get my blouses until sometime in January, thus I missed the holidays to wear them. They sat in LA for a long, long time. The tops I ordered are very heavy because of the layers and what they are made out of. It depends on what you order because one of my blouses is light. I mistakenly order 2 of the same blouse and had to return it. The cost to return was $14.00. That is how heavy it was. The total cost for this blouse was $32.00. Because the delivery was so slow I figured that the return of the one blouse would be the same, but that went fairly quickly. ModLily was on top of the return. They did let me know when they received it and they did refund my money. Next time, I will look closer at the blouses that I am ordering to make sure that I don't buy the very heavy ones. In Phoenix, Arizona, you don't need thick blouses.

Date of experience: February 11, 2022
Massachusetts
1 review
0 helpful votes
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Nice clothes
February 11, 2022

Fast delivery everything was exactly the way it was supposed to be except for one item came in too big

Date of experience: February 11, 2022
Australia
1 review
0 helpful votes
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Beautiful bathers
February 10, 2022

Bought some items off this company, and had some trouble receiving them because of the postage and delivery.
The communication back and forth was excellent and on a daily basis. They helped me out until i received my parcel.
My items were all perfect which made my day. The quality of the clothes is very good. Very happy with the service. Thankyou
Maria

Date of experience: February 10, 2022
Connecticut
1 review
0 helpful votes
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Wicked awesome
February 10, 2022

This is definitely my to go place for shopping! Service is great and they make every effort to make your experience a pleasure to shop here! Have told my friends to definitely shop here!

Date of experience: February 10, 2022
Ireland
1 review
0 helpful votes
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Very helpful
February 10, 2022

I ordered a blouse I though I had ordered it properly but I didn't then when I realized I hadn't and got in touch with you you couldn't have been most helpful and quick to help me I am very happy and appreciated all you have done to help me so thank you very much

Date of experience: February 10, 2022
Arizona
1 review
1 helpful vote
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A repackaged/returned item was sent with my order, it was a mismarked/incorrect size. After my return was received they requested I pay an additional $10 for the return shipping. I opted for a refund and Modlily has deducted the $10 additional return shipping fee from my refund. I am DISsatisfied with the quality of the entire order and would prefer to return the entire order, but I am not confident that I would receive a full refund for my ill fated purchase. The suit bottoms are very cheaply constructed and the fabric has a disagreeable smell that persists after washing as directed. I am not happy with my purchase, and I am NOT satisfied with my refund despite carefully following all instructions according to their refund/return policy. The problem has not been resolved to my satisfaction.
The 2 suits pictured are both size medium. The first photo is the repackaged item I received that is a full 1.5" narrower than the other 2 size medium suits I ordered. They refuse to acknowledge that the suit is incorrectly sized and wanted to charge additional money to send me a replacement.

Date of experience: February 9, 2022
Michigan
2 reviews
0 helpful votes
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I have returned some items and there are two I would still like to return but there is a "no return" on the items and I should have looked further into that information when I ordered them. Because of that, I have two items that I want to return but cannot.

Date of experience: February 9, 2022
North Carolina
2 reviews
0 helpful votes
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Great Service
February 9, 2022

I had thought my order was not on the way so, I contacted ModLily. They were very responsive and willing to assist. I actually got my product while I was inquiring.
I have never had any issues with my orders. I know transport has been slow at times for some companies. ALL is GOOD.

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Dresses I ordered
February 9, 2022

I thought I had ordered from Modlily.
I made a mistake they were from another place.
They helped me sort it out.
Brilliant team of people.

Date of experience: February 9, 2022
Illinois
1 review
0 helpful votes
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First order from Modlily
February 9, 2022

Order shipped timely, loved all three swimsuits. Fit was spot on.

Date of experience: February 9, 2022
Texas
1 review
0 helpful votes
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Return
February 9, 2022

Agent did great at solving my problem.
She credited my account when they would not refund. I definitely have more shirts to order.

Date of experience: February 9, 2022
Indiana
6 reviews
0 helpful votes
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I had received a delivery notice and I couldn't recall the nature of the item, So I emailed, and in return, received the complete information.

Date of experience: February 9, 2022