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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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I'm new to Modlily and placed an order for 4 dresses, and then changed my mind twice! Staff were very accommodating and understanding. I'm excited to see my 2 dresses that are coming. Great customer service for mixups that I generated. Thank you.
Promp and efficient followed up by an email. I hadn't noticed that my old address was on the order confirmation and I went on the chat and had it changed.
I'm very happy with the service at ModLily, they have excellent customer service and their tops and dresses I bought are of high quality and great designs.
This swimsuit is cute and fits well. I usually buy swimsuits 1 size up but I didn't have to with this one.
I ordered two dresses that were nice but way too long. I immediately returned them to exchange for two more dresses. The exchange items were never sent to me. When I complained I was sent a $10 invoice for return shipping. For several weeks now the tracking information on the order has never changed. The event that I needed the dresses for has passed and I no longer need them. It's frustrating that you have to deal by email and can't call them to handle a problem.
I love the dresses
They are beautiful. They fit great
I am also happy with the service
I already bought 22 dresses and 3 tops
I am going to continue shopping from modlily
Thought the beautiful styles and prices were too good to be true. They weren't! The quality and service are also excellent. This is my new favorite!
I accidentally ordered the wrong size on the bottoms and customer service was able to change it before it shipped. Thank you
I placed two orders within days of each other. I received order #MM**************. The items were as described in the catalogue. I was pleased and look forward to receiving my second order #MM**************.
My situation was I duplicated a bathing suit (I liked so much I brought it twice lol) but seriously they stop the order switched to another item I liked and refund the difference right away
I ordered bathing suits tops that ended up being too small. Originally I requested a refund, but changed my mind and requested an exchange. The representative was cordial in communicating and active swiftly to my request.
My experience with Modlily is GREAT. I just got my order yesterday,. It took a month,. However it was worth it. This is my 3rd order from them and I will be getting more from them in the future. I believe that the clothes comes from Shanghai,... oh boy,... but you know,... the fit is perfect and the quality if incredible,. Really. If there was any bad quality in any of the clothes I would stop ordering from them. I also get the packaging very well presented,... in zip lock bags,... wonderful folded,... perfect condition,. True to the photo on the site and the fit is always as it says,. Not a small size that I would think coming from an Asian country. I love the 2 piece bathing suits with the longer tops with either ruffles or pleats and the fit is perfect and lovely,. Makes this 64 year old feel a bit sexy actually. I am amazed with the lovely clothes,... I will order yet again,. Many thanks ModLily.
My purchases are very well made, fit beautifully, and were bet reasonably priced.
Great products good quality but delivery was a month longer than quoted... I hope that's not the normal. I have ordered again as quality and designs are wonderful
I accidentally entered my address wrong and my shipment got returned. I called customer service and she got it shipped out again.
So happy withy purchase!
I have bought 7 clothing items and they are all top class. Good fit, quality materials and lovely range.
One thing I am experiencing now is the fact I am having trouble buying more clothing because it won't accept my credit card details for some unknown reason.
I ordered bathers and they have arrived in a very timely manner and the items are just beautiful. They fit well and we're a great price
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members