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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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She was very helpful with locating the items and assured me they would be on the way
I logged a problem as I thought that the online ordering process hadn't completed correctly. Had an answer within a few hours telling me all was well. Excellent customer service!
Love the swimsuits that fit perfectly. The color and design are just as shown on the website.
Had a problem with a return - customer fixed the problem in just a few seconds - good job!
Olivia has been quick to answer my questions, which I appreciate very much. Just waiting for an answer where to return the items, and the details
I was very impressed with the fantastic customer service from Renee, she was very helpful with regard to my order. Thank you so much Renee xx
Oviya was very nice and helpful, thank you so much, she made my return experience very painless LOL! :)
Renee was able to handle my return and exchange promptly for a larger size and said I should be receiving the replacement item at the end of Aug. Or beginning of Sept.
Thanks
Linda
I didn't see ANY place to click on size chart, but I was told i have to click on each item to see their size chart, I forgot that's why i don't use your items, it seems each one is a different size even though a small, medium, large should be the same!
Olivia was great so nice and very respectful and helpful and gave me a refund w/o any problems I had no problem with company
First time ordering from Modlily. Was alittle hesitant ordering clothes online, never know about the fit and the material. Was pleasantly surprised. The fit and material are great.
The price was also reasonable. The only downside is that it took almost 3 weeks to receive. Other than that, very satisfied!
Maya Herp me thankS she is very nice agent for now she resolve the problem
I need to acquire a return label and Emily was amazing - quick and great customer service - I'm all set now
Thanks to her.
She gave me an immediate update and put in request for expedited updates. Told my order should arrive 2-3 days
I wrote as the top was more peach than pink. Within the day I got a reply. The response was kind and thoughtful. The issue was resolved to my satisfaction. I really like the product Modlily offers and the sizing is reliable. I normally take an XS but I ordered S and everything fits perfectly. I highly recommend this company?
I will definitely be placing me order. I love my swimming and new top.
Quality of clothing in exceptional
Kind Regards
Chris
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

