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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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California
1 review
0 helpful votes
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Help
August 16, 2022

She help me find my size so easy beautiful quick and kind

Date of experience: August 16, 2022
California
1 review
0 helpful votes
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Missing items
August 16, 2022

She was very helpful with locating the items and assured me they would be on the way

Date of experience: August 16, 2022
Florida
1 review
0 helpful votes
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Maya
August 16, 2022

Maya was very pleasant, helpful and made my inquire very easy.

Date of experience: August 16, 2022
Pennsylvania
1 review
0 helpful votes
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Maya - 5 star
August 16, 2022

Maya was very helpful and answered all my questions!

Date of experience: August 16, 2022
GB
1 review
0 helpful votes
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Fast response to queries
August 16, 2022

I logged a problem as I thought that the online ordering process hadn't completed correctly. Had an answer within a few hours telling me all was well. Excellent customer service!

Date of experience: August 16, 2022
California
1 review
0 helpful votes
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My order
August 16, 2022

My order arrived safely. Alice was very attentive. I am happy with my order.

Date of experience: August 15, 2022
Florida
2 reviews
0 helpful votes
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Just as pictured
August 16, 2022

Love the swimsuits that fit perfectly. The color and design are just as shown on the website.

Date of experience: August 15, 2022
Oregon
1 review
0 helpful votes
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Great service
August 16, 2022

Had a problem with a return - customer fixed the problem in just a few seconds - good job!

Date of experience: August 15, 2022
California
1 review
0 helpful votes
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Oliya
August 15, 2022

Olivia has been quick to answer my questions, which I appreciate very much. Just waiting for an answer where to return the items, and the details

Date of experience: August 15, 2022
Australia
1 review
0 helpful votes
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Customer service
August 15, 2022

I was very impressed with the fantastic customer service from Renee, she was very helpful with regard to my order. Thank you so much Renee xx

Date of experience: August 15, 2022
Indiana
1 review
0 helpful votes
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Oviya is AWESOME!
August 15, 2022

Oviya was very nice and helpful, thank you so much, she made my return experience very painless LOL! :)

Date of experience: August 15, 2022
Wisconsin
1 review
0 helpful votes
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Review for Renee
August 15, 2022

Renee was able to handle my return and exchange promptly for a larger size and said I should be receiving the replacement item at the end of Aug. Or beginning of Sept.
Thanks
Linda

Date of experience: August 15, 2022
Nevada
2 reviews
1 helpful vote
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Size chart
August 15, 2022

I didn't see ANY place to click on size chart, but I was told i have to click on each item to see their size chart, I forgot that's why i don't use your items, it seems each one is a different size even though a small, medium, large should be the same!

Date of experience: August 15, 2022
Missouri
1 review
0 helpful votes
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Refund
August 15, 2022

Olivia was great so nice and very respectful and helpful and gave me a refund w/o any problems I had no problem with company

Date of experience: August 15, 2022
Arizona
1 review
0 helpful votes
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Satisfied Customer
August 15, 2022

First time ordering from Modlily. Was alittle hesitant ordering clothes online, never know about the fit and the material. Was pleasantly surprised. The fit and material are great.
The price was also reasonable. The only downside is that it took almost 3 weeks to receive. Other than that, very satisfied!

Date of experience: August 15, 2022
Florida
1 review
0 helpful votes
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Maya help me
August 15, 2022

Maya Herp me thankS she is very nice agent for now she resolve the problem

Date of experience: August 15, 2022
Pennsylvania
2 reviews
0 helpful votes
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Hassle free return
August 15, 2022

I need to acquire a return label and Emily was amazing - quick and great customer service - I'm all set now
Thanks to her.

Date of experience: August 15, 2022
New York
1 review
0 helpful votes
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Emily was very helpful
August 15, 2022

She gave me an immediate update and put in request for expedited updates. Told my order should arrive 2-3 days

Date of experience: August 15, 2022
Canada
1 review
0 helpful votes
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Pink shirt
August 15, 2022

I wrote as the top was more peach than pink. Within the day I got a reply. The response was kind and thoughtful. The issue was resolved to my satisfaction. I really like the product Modlily offers and the sizing is reliable. I normally take an XS but I ordered S and everything fits perfectly. I highly recommend this company?

Date of experience: August 15, 2022
Australia
1 review
0 helpful votes
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I will definitely be placing me order. I love my swimming and new top.
Quality of clothing in exceptional
Kind Regards
Chris

Date of experience: August 14, 2022