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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Customer Service
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Thank you so much for your help today you really helped clarify my issue
I am giving Maya a 5 star review for now. However, this is the 3rd time I have had to contact Modlily for this issue. The previous agent(s) did not tell me that I needed to make the 9.99 payment for the exchange to be processed so the item that I exchanged was not received in time for a trip that is was needed for. In addition, the e-mail on my account is incorrect, and there is no way for me, or apparently you, to correct it. Consequently, any communication that may have been sent regarding this exchange was not not received. You need to allow edits/changes to your customer accounts! I can set up aq new account, but that does not allow me to track anything relative this order, return, and exchange.
I could not get do anything on the site myself. It would not take my email and said I did not have an order which i had already received. I ended up going through live chat and so all ended up great. Oviya got me through it. My only issue was trying to do it myself because it did not have my info.
Thank-you
I forgot to type in my Discount Code when I submitted my order. I emailed Modlily yesterday and they responded this morning. I now have a Store Credit for my next order.
Received swimsuit with a defect. Customer service responded quickly, giving me account balance, per my request for a future purchase. Since I provided Modlily with a photo to prove defect, I didn't even have to return the suit before they credited my account.
Very quick to answer my questions. Hoping my refund will come as quickly!
Thanks Sunshine for updating my ticket with my correct address.
A pair of swim shorts ordered separately from the 3x swim dresses I bought did not show up in the original order. When I brought this to Modlily's attention on the chat-line... Anusha (Customer Service Rep) was super quick to respond & has said it would be shipped out... no questions asked.
That's incredible service & a business wanting to "make it right"! I very happy with this response & will be happily shopping some more on Modlily! Thank you!
We could not find our package after it was said to be delivered. Modlily asked us to look again, which we did. No package.
The mystery was solved when one of my adult children had come by and moved the package without telling us.
The suit is perfect.
I appreciate that Anusha was very prompt getting back to me regarding my question and was very helpful giving me a detailed answer as to my refund.
The items were very well made I was pleasantly surprised... There was open communication from the company thru the whole order to delivery process. And sizes were right on
I have been contacted by Alice and she stayed right on top of my order I certainly appreciate her and her help. I love the swimsuit.
I have just received my first order from ModLily and was initially concerned that I wouldn't receive my tankinis in time for my holiday. May assisted me throughout the process. She was really helpful and she managed to get my order delivered just in time. I love my tankinis and will look forward to wearing them on holiday.
Ordered a jumpsuit for my stepdaughters wedding. It fit me like a glove and was so incredibly comfortable! Excellent product and incredibly affordable!
I received so many compliments on the outfit and I felt so pretty! Thank you!
It was 5 stars -outstanding person was very understanding
It was a great one.
I ordered the wrong size on one of my items.
And they took care of getting me the right size
For me..
Anusha helped me with my return. It's so nice to be able to talk to a real person instead of the confusing automatic recording that's here in the USA with all other companies. Way to go! Looking forward to doing continued business with you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members