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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Maryland
2 reviews
0 helpful votes
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Easy order experience
June 3, 2023

Easy to order, relatively quick delivery and quality of merchandise was as expected.

Date of experience: June 3, 2023
Canada
1 review
1 helpful vote
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Pleasantly Surprised
June 3, 2023

Size true to measurements. Very colourful! Can't beat the price!

Date of experience: June 3, 2023
Canada
1 review
1 helpful vote
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Great shopping experience
June 3, 2023

I'm pleased to say that Modlily has been a good experience from start to finish. I was nervous to order at first but I have not had any problems with the site, with finding beautiful items, with ordering or shipping. Thank you Modlily!

Date of experience: June 3, 2023
Florida
1 review
1 helpful vote
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5 Stars
June 3, 2023

Great.Received my swimsuit very quickly and the size was true to what was advertised. Will order from them again

Date of experience: June 3, 2023
Wisconsin
1 review
1 helpful vote
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Tankini swimsuit
June 3, 2023

Received the first tankini swimsuit and it fit perfectly so I had to order another. Ladies and my Y loved it.

Date of experience: June 3, 2023
GB
1 review
0 helpful votes
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Tops
July 3, 2023

Ordered 3 tops, 2 were fine, didn't like material on Blu and white striped one. Button on shorts fell off straight away.

Date of experience: June 3, 2023
Canada
1 review
0 helpful votes
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Hooked on clothes
June 3, 2023

It was great. No problems at all. Sizing is bang on.

Date of experience: June 3, 2023
GB
1 review
0 helpful votes
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Definitely order a size up
July 3, 2023

Allow 2 weeks for delivery (just in case you need for a holiday) I ordered 2 tankini tops and both were too small. Ordered XL size 20 and the bust was no way near a 20. I have sent back and ordered XXL but I am a little concerned that they still may not fit as they were a lot too small. They tankinis were as the pictures (pretty) and quality was good just too small. These were ideal for me if they would have fit as you can order different size swim trunks as I am a size 10. I have kept them and hoping the replacements tankini tops will fit when replaced.

Date of experience: June 3, 2023
Illinois
1 review
0 helpful votes
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Didn't realize I couldn't return a swimsuit and earrings that didn't work out, so now I'm stuck with them I guess. I'll think twice before ordering from Modlily in the future.

Date of experience: June 3, 2023
GB
1 review
0 helpful votes
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Sizing not quite correct
June 3, 2023

I ordered 2 swimsuits, my usual UK size 12/14 however, find them too small. I did not return as I loved the style of the suits, passed on to a friend who is a UK size 10 and ordered the larger size 16, which fits fine. So very hesitant to order a dress for example as I would be worried regarding fit. If I lived in the USA I would chance it as I love ModLily styles.

Date of experience: June 3, 2023
Canada
1 review
1 helpful vote
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Bathing suit
June 2, 2023

I ordered one of your bathing suits and wasn't sure what to expect. However it arrived and fit beautifully. I have since ordered another. Some websites don't deliver what I expect but yours did!

Date of experience: June 2, 2023
New York
1 review
1 helpful vote
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Swim suits and sandals
June 1, 2023

Quick fast delivery sizes correct comfortable colors as viewed and affordable pricing sandal's comfortable and very stylish fits well

Date of experience: June 1, 2023
Florida
1 review
1 helpful vote
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They fit!
June 1, 2023

I purchased 4 tankini tops and they fit perfectly. True to size. Budget friendly, the reason I could afford to buy 4.

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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This was the first time I ordered. The fit was as the charts. The product was good. Will order again.

Date of experience: June 1, 2023
Washington
1 review
2 helpful votes
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Ordered $72.00 outfit on 5/8 was to be delivered 5/21 not recd yet and left message on phone that no one answers. Guess I have lost my money...will never order again. I feel sure you do not post bad reviews.also gave them my order number - nothing works.

Date of experience: May 31, 2023
GB
1 review
0 helpful votes
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Easy to order, fast delivery & good quality. Sizes were true.

Date of experience: May 31, 2023
Virginia
1 review
0 helpful votes
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Great style and fit!
June 1, 2023

The top and bottom both fit great! The quality is good and looks just like pictures on the site.

Date of experience: May 31, 2023
Maine
1 review
0 helpful votes
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Easy returns
May 31, 2023

I am happy with the return process. I was disappointed with the sizing of the items I ordered. The other tops I bought in the past fit fine but these were so long.

Date of experience: May 31, 2023
California
1 review
0 helpful votes
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Swim dresses
June 30, 2023

I have purchased 6 swim dresses from you this year. Two orders of three each. Only one was quality and fit properly. Being unable to select the correct bottom size is also a problem. I'm a size 14 on top and wear a size 10 pants. Huge bloomers is what you get when you can't select your size bottoms. Thank you for your time. Cynthia

Date of experience: May 31, 2023
Texas
1 review
0 helpful votes
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Great fit!
May 31, 2023

I usually have trouble with fitting in the clothes I order online. But these were all perfect. Thank you

Date of experience: May 31, 2023