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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great swimsuits
July 14, 2023

Very good price and nice swimsuits. Will shop again

Date of experience: July 14, 2023
Israel
1 review
0 helpful votes
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Disappointment with delivery
August 13, 2023

Hello' I am not satisfied because I ordered swimsuit 2 pieces unfortunately I got only the top without the swimsuit skirt.
Order number MM************** from 6/28/2023

Date of experience: July 14, 2023
Australia
1 review
0 helpful votes
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Nice but unfinished product
August 13, 2023

Delivery on time, however raw edge on the swimming costume top is unfinished, not overlocked...

Date of experience: July 14, 2023
California
1 review
1 helpful vote
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DONT NOT WASTE YOUR MONEY ITS A SCAM
August 11, 2023

Worst company ever placed an order on June 23rd received an email June 29th with "tracking info" said "tracking info hadn't updated sine July 3rd contact company they tell me the will contact shipper and ask them to rush the delivery lmfao at this point I still don't have my stuff and they are refusing to refund me MIND YOU I PAID FOR EXPEDITED SHIPPING

Date of experience: July 12, 2023
Massachusetts
1 review
0 helpful votes
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MODLILY DESIGN Plus Size Lace Crossover Hem Swimdress and Shorts Cyan

DID NOT COME WITH HYGIENE LINER. Chat support stated "sold without liner"...

What the heck! This is absurd. And their product description did NOT say anything about that!

I will NEVER Buy from them again now! #POUT

Date of experience: July 12, 2023
California
1 review
0 helpful votes
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Poor Quality
August 9, 2023

The tops are cute but poorly made. I ordered 4 tops: one had a hole in the seam by the sleeve and all are so thin they require a camisole.

Date of experience: July 10, 2023
Canada
1 review
1 helpful vote
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Bathing Suit
August 6, 2023

Bought 2 bathing suits using the sizing guide. 1 fit perfectly, the other had a defect making it unwearable. The bralette inside the suit was way too small, the picture on the right compared to the correct size on the left. I asked for a refund and a shipping label because the mistake was not mine. They are offering me a 20% refund for a suit I do not want because I can't wear it. Also I had ordered the suits beginning of June for a trip and they were supposed to be shipped immediately. They arrived a week after I got home from vacation.
Since when does a customer have to pay for manufacturing defects?

Date of experience: July 7, 2023
Illinois
1 review
0 helpful votes
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Disappointed
August 6, 2023

Yesterday I ordered 5 items totaling $127.50. I had a coupon code Love9 which I applied and the system said it was successfully accepted for a $25 discount. My payment page displayed: $127.90,15.99 shipping, 5.61. Which totaled $149.50 but then I got the $25 discount and $2 off one item as a first time buyer so my final bill was $122.50. As soon as I put in my credit card number and submitted my order, I was charged $147.50. I got the $2 discount but it added the $25 back on my bill. I was furious and couldn't find a company phone number so I started a chat thinking I would explain my problem and get the $25 adjustment. Instead, " Thea" told me there was nothing she could do but she would give me a store credit for my next order. Well there wont be a next order and I had her cancel my order. That was a bait & switch practice which is FRAUD. I'll bet this review never gets posted.

Date of experience: July 6, 2023
Georgia
1 review
0 helpful votes
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Satisfied Customer
July 6, 2023

My items were delivered in a timely manner. I was very satisfied with the fit and quality of the bathing suits. There were so many styles to chose from which made it hard to narrow down to 3! Good problem

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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Swim suit
July 5, 2023

Arrived by date stated. Suit was a little long in length but I was satisfied

Date of experience: July 5, 2023
GB
1 review
0 helpful votes
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Comfortable
July 3, 2023

Comfortable well fitting garment delivered safely and well packaged.

Date of experience: July 3, 2023
Minnesota
1 review
0 helpful votes
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Satisfaction
July 2, 2023

So enjoying my swim wear. It is a great fit, comfortable, and flattering.

Date of experience: July 2, 2023
Texas
1 review
0 helpful votes
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Never received order
August 1, 2023

Never got my order! They said it was delivered so i contacted them to let them know that in fact i still had not received my order. Customer service said they would look into and email me. It's been days and still nothing!

Date of experience: July 2, 2023
Texas
1 review
0 helpful votes
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Swimsuit
July 2, 2023

Good price & quality. Super cute. Bought another one.

Date of experience: July 2, 2023
Maine
1 review
0 helpful votes
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Happy swim suites
July 2, 2023

Happy that you have plus size with fashion styles. Swim suites should have a beach design on them

Date of experience: July 2, 2023
Ireland
1 review
0 helpful votes
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Fashionable swimwear
July 2, 2023

Easy to find the right size but a little pricey.
Arrived within the timeframe given at purchase

Date of experience: July 2, 2023
Michigan
1 review
0 helpful votes
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Swimsuit
July 2, 2023

Arrived very quickly.I was surprised. And for very nicely. Was very pleased with this purchase

Date of experience: July 2, 2023
New York
1 review
0 helpful votes
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Very pleased with all the clothing I purchased. Pretty and very affordable. Very happy customer

Date of experience: July 2, 2023
West Virginia
2 reviews
0 helpful votes
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Bathing suit
July 2, 2023

Quick delivery and product is good quality and shown as online.

Date of experience: July 2, 2023
GB
1 review
0 helpful votes
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Satisfaction
July 2, 2023

Good quality. But took a long time to be sent out, easy to contact and staff, very helpful.

Date of experience: July 2, 2023