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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
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Good quality clothing
December 22, 2023

I have been extremely pleased with the quality and variety of clothing I have bought. The sizes are nearly all true to form.

Date of experience: December 22, 2023
Minnesota
1 review
0 helpful votes
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Wonderful
December 21, 2023

First time shopping with Modlily, sizes are true to size, love the quality and prices. Will continue to purchase from Modlily!

Date of experience: December 20, 2023
Canada
1 review
0 helpful votes
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Mostly good customer service
December 19, 2023

The top and dress very nicely made and fit great, the jewelry however not well made and broken…the offer to put the value on a credit not a way to deal with customer who only purchases occasionally..

Date of experience: December 19, 2023
New Zealand
1 review
0 helpful votes
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No Shipping Notification
January 14, 2024

I contacted customer service as I had not received a shipping notification email for my latest order. I was told it would be prioritized which was great but I still have not received any update and my app still shows it as processing. It is now the 20th and I placed my order on the 12th. My first order went without a hitch and I received a shipping notification within 24 hours. My payment has been processed.

Date of experience: December 19, 2023
Florida
1 review
0 helpful votes
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Not yet
January 21, 2024

Haven't received my items yet so I can't make an honest review

Modlily attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2023
Illinois
1 review
0 helpful votes
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It's been great, I love the tops, and good quality too, will order again just not right now.

Date of experience: December 19, 2023
Illinois
1 review
0 helpful votes
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Delayed shipping no reason
December 26, 2023

Ordered on 12/07/2023 has not shipped as of today 12/18/2023.

Date of experience: December 18, 2023
Illinois
2 reviews
0 helpful votes
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Sdlow
December 16, 2023

Not to happy as things are taking to long to get here. Also no one answered my email about exchanging an item I received to a smaller size.

Date of experience: December 16, 2023
Florida
1 review
0 helpful votes
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To tight.
January 14, 2024

The blouse was beautiful, but didn't fit as advertised. I wear a 2x but I ordered a 3x even though it was advertised as a loose cut. It was still tight on me. That was disappointing. I have ordered a swing jacket to match and it hasn't arrived yet. I hope it covers up how tight it looks.

Date of experience: December 16, 2023
Arkansas
1 review
0 helpful votes
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Where is my order?
January 14, 2024

Still waiting. The first dress was here timely and beautiful. Still waiting for the second dress.

Date of experience: December 15, 2023
Missouri
1 review
0 helpful votes
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I love the shirts I've bought.
December 15, 2023

But the shipping is slow.
My opinion. Fits well...

Date of experience: December 14, 2023
Iowa
3 reviews
0 helpful votes
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Nice
December 14, 2023

In the last 2 orders of 8 tops only 1 did not fit. "Yes I am Cold" sweatshirt. It ran small.

Date of experience: December 14, 2023
North Carolina
1 review
0 helpful votes
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All actions were positive.
December 13, 2023
Updated review

Great experience.My order came in a timely manner and everything was in good shape when it arrived.

Date of experience: December 13, 2023

Perfection
December 4, 2023
Previous review

I originally wanted to give my experience a high ranking but I had to be honest.
My order came in a timely manner with everything I ordered safe upon receipt!

Date of experience: December 4, 2023
Arizona
1 review
0 helpful votes
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Orders take too long to ship
December 13, 2023

Still not received orders since November
Orders take too long to receive

Date of experience: December 13, 2023
Illinois
1 review
0 helpful votes
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Beautiful and comfortable
December 13, 2023

I love the colors and so far all clothes are to size. I even like the added bonus of a free gift. I got a pair of earrings and they are comfortable and very nice.

Date of experience: December 13, 2023
Kansas
2 reviews
0 helpful votes
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Loved my tops!
December 13, 2023

Was not sure about ordering from this site, but I did (ordered 3 tops) and was very satisfied with them. Were just like the pictures. Fit was perfect and fabric is very good quality. Takes a little longer to get them, but overall I was very satisfied. Will probably order from them again.

Date of experience: December 13, 2023
Ohio
2 reviews
0 helpful votes
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Not all tops were true to size.
December 13, 2023

Ordered all 3 tops in large, but they didn't all fit as a large. Other than that, I was satisfied.

Date of experience: December 13, 2023
Canada
1 review
0 helpful votes
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Great place to shop
December 13, 2023

Very satisfied with the shopping that I have done here. Definitely recommend it.

Date of experience: December 13, 2023
Texas
1 review
0 helpful votes
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First impression
December 13, 2023

I like the styles. Great compliments. The shipping is slow and hard to track.

Date of experience: December 13, 2023
Canada
1 review
0 helpful votes
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Great custome service
December 12, 2023

I ordered 2 dresses as we were going to Mexico and was worried that I wouldn't receive them in time. I contacted Modlily and they said they would put a rush on them. I did receive them the day before we left for our holiday. Very good quality but too big for me. I returned them the same day. I have bought many bathing suits and have loved them all. They were great prices and I have had many compliments. Thanks Modlily.

Date of experience: December 12, 2023