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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Pennsylvania
1 review
0 helpful votes
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Shipping takes a little longer but totally satisfied with product.

Date of experience: May 22, 2024
North Carolina
1 review
0 helpful votes
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Terrific Quality
May 22, 2024

I am thrilled at the quality of the swim suit I purchased recently. The price was reasonable. The shipping time acceptable. Overall 5 stars!

Date of experience: May 22, 2024
Michigan
3 reviews
0 helpful votes
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Order came on time, no long delivery delays. Good colors, true to pictured items received

Date of experience: May 22, 2024
Connecticut
1 review
0 helpful votes
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Swim Suits
May 22, 2024

Easy to order, fair prices. Will order again in the future.

Date of experience: May 22, 2024
GB
1 review
0 helpful votes
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😡not happy o I will not write anymore.why is it taking so long

Date of experience: May 22, 2024
Kentucky
1 review
0 helpful votes
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Simple and fast
May 22, 2024

Nice product - I like the back closure but do feel a little like I have a uni-boob.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Great product
May 22, 2024

Had a great experience the quality material everything was perfect

Date of experience: May 22, 2024
Arkansas
1 review
0 helpful votes
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1st timer and I'll be back!
May 22, 2024

No complaints...whatsoever! I really like everything I chose. For reasonably priced clothing, everything is made well and looks nice. Did everything that I ordered fit? No, but I expected that so I wasn't disappointed that I need to lose a little more weight before I can get into to two of the items bought.

I will definitely purchase from modlily again.

Date of experience: May 21, 2024
Canada
2 reviews
0 helpful votes
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The clothes are up to date and good quality. The prices are on par with anyone else's. The shipping is expedient and notices are sent to let you know when your order will be delivered.

Date of experience: May 21, 2024
Virginia
5 reviews
1 helpful vote
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Great fit and look
May 21, 2024

Shipping was a little slow. Glad I ordered ahead of time

Date of experience: May 21, 2024
Georgia
1 review
0 helpful votes
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2 Bathing Suits
May 20, 2024

Fit is great! Colors are vibrant. I would order again.

Date of experience: May 20, 2024
Virginia
1 review
0 helpful votes
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Poor Customer Service - Sizes are incorrect
May 20, 2024

Ordered two blouses, large size. What was received were marked as larges but more like XXL for other retailers sizes.
Used online form to request return and exchange, that form is confusing. So I called customer service to verify the size I need is MEDIUM. Received email from Modlily stating the size requested is same as first ordered. I have sent them another email stating the exchange is for MEDIUM. Still waiting on their replay and new smaller sized items.
Poor customer service since they don't know how to update their own RMA records correctly.

Date of experience: May 20, 2024
Pennsylvania
1 review
0 helpful votes
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Found nice selection, fair rice for swim shorts and swim skirt…. To go with my swim tops

Date of experience: May 19, 2024
Canada
1 review
0 helpful votes
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Shipping is unpredictable.
May 17, 2024

Sizes vary greatly with these products. I am a medium on top and a small (size 6) for bottoms. That said, some bottoms are enormous in the small size. Likewise, the tops can be tight or just right. It's a bit of a game of chance.

Date of experience: May 17, 2024
Illinois
1 review
0 helpful votes
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Return of Items
May 17, 2024

Ordered approx 8 swimsets + other items in Feb 2024. 6 swimsets didn't fit. Was out of state for 10 wks to care for family member, who then passed away. Pkg was on porch when we returned. Although return time ended while I was gone, I contacted Modlily & they offered to extend my return time. I was VERY pleased with their customer service! Thank you.

Date of experience: May 17, 2024
Canada
1 review
0 helpful votes
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Fits to size
May 17, 2024

Quick delivery and love the bathing suit fits to size and will try other pieces of clothing

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Many styles and colors
May 17, 2024

ModLily has so many styles and colors to pick from. There's lost of interesting tops, much more than just a regular T-shirt..

Date of experience: May 17, 2024
Ohio
1 review
0 helpful votes
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Worth the wait!
May 17, 2024

Shipping isn't as fast as Amazon but it was worth the wait! I purchased a few swimsuits for an upcoming vacation and I love them all!

Date of experience: May 17, 2024
Ohio
1 review
0 helpful votes
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One month later and still waiting on half of my order. Also need to return a couple items I have received but can't access the return information. Maybe once the rest of my order arrives?

Date of experience: May 17, 2024
Virginia
1 review
0 helpful votes
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Modlily online
May 17, 2024

Awesome experience. Everything fits great and came quick!

Date of experience: May 17, 2024