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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Illinois
1 review
0 helpful votes
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Good service
May 28, 2024

They finally acknowledged that it went to the wrong address and will correct it

Date of experience: May 28, 2024
Michigan
1 review
0 helpful votes
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Special Shirts
May 28, 2024

Very pleased. Hope all shirts are as viewed. Been looking for this type shirt for a long time!

Date of experience: May 28, 2024
Illinois
1 review
0 helpful votes
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Beautiful Clothes
May 28, 2024

Been a steady customer for years! Always pleased with the services!

Date of experience: May 28, 2024
Indiana
1 review
0 helpful votes
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Swimwear
May 28, 2024

Website is user friendly making it easy to shop. I also like the wide selection of swimsuits.

Date of experience: May 28, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent
May 28, 2024

Great service great product
Service is excellent
Good communication

Date of experience: May 28, 2024
Texas
1 review
0 helpful votes
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Top Shirts
May 27, 2024

Difficult for me to pay without Pay
Pal in order to

Date of experience: May 27, 2024
New Hampshire
1 review
0 helpful votes
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Wonderful Customer Service!
May 27, 2024

Customer Service replied immediately to my request. They were helpful and understanding.

Date of experience: May 27, 2024
Florida
1 review
0 helpful votes
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Great bathing suits
May 27, 2024

We bought 2 suits a month ago and the fit was perfect, the suits were well made for sure! Love them and ordering more

Date of experience: May 27, 2024
Virginia
2 reviews
0 helpful votes
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ModLily exceeded my expectations with the pricing and quality of the dresses I ordered, the speed of delivery, and the online return process that I used for the dress I needed to return. Will definitely recommend to others, and will order again!

Date of experience: May 27, 2024
New York
1 review
0 helpful votes
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Always Modlily
May 27, 2024

Modlily has been creative with clothes. Modlily always sends quick, and is extremely easy! Always get compliments when wearing Modlily! Products are original! Love Modlily!

Date of experience: May 27, 2024
Texas
3 reviews
0 helpful votes
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Very happy with my purchase
May 26, 2024

True to size. Good quality. I will order from ModLily again in the future.

Date of experience: May 26, 2024
Minnesota
1 review
1 helpful vote
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Fabric/size
May 26, 2024

2 tops thought fabric would be knit, not rayon slippery stuff.

Date of experience: May 25, 2024
Florida
2 reviews
0 helpful votes
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Very Happy
May 26, 2024

I have ordered several bathing suits and tops from here. I had to return most of the clothing and re-order it from a two XL to an XL.
I received a full refund and the XL fit beautifully for the tops.
I still needed the two XL for the bathing suit

Date of experience: May 25, 2024
Texas
1 review
0 helpful votes
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Waiting for my order
May 25, 2024

My order had the wrong address. So they quickly notified me to make the correction.

Date of experience: May 25, 2024
North Carolina
1 review
0 helpful votes
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The clothing is just as the adds reported and I love the fabrics and quality of my things. Everyone wants to know where I got my tops and I tell them Modlilly.

Date of experience: May 25, 2024
Missouri
1 review
0 helpful votes
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Good clothes at good prices
May 25, 2024

The clothes were delivered on time, and are of high quality. I haven't worn them, so can't speak to their longevity. One top is too big and will have to be sent back. I've done this once before, and wish the return was easier, but it did go smoothly.

Date of experience: May 25, 2024
New York
1 review
1 helpful vote
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No return address
May 25, 2024

Want to exchange for smaller size. Mo return address. No no no no no no no no no no no no no no no no no no no no no no no no

Date of experience: May 25, 2024
Alabama
1 review
0 helpful votes
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Love their blouses!
May 25, 2024

The blouses are so pretty and so comfortable and the fit is really perfect. I was so pleased with the blouses that I ordered some more. I love the fact that if you buy a certain number of them that you get another one free. Great for people and a tight budget, but need to expand their clothing choices.

Date of experience: May 25, 2024
California
2 reviews
0 helpful votes
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Great fit great quality
May 25, 2024

I am 72 yrs. Old, 5'6", weigh 148. I wear a medium. I have now purchased 6 tops from this site and am wearing them with shorts, jeans and crop pants. The fit is perfect and quality of material is great. I will definitely come back to this site in the future for tops.

Date of experience: May 25, 2024
Australia
1 review
0 helpful votes
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Great products
May 25, 2024

I have bought 6 items now, excellent sizing so comfortable to wear. Washes up well.

Date of experience: May 25, 2024