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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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I struggle finding modest swimwear that is cute. I ordered 3 and am ordering 2 more I love them so much!
I forgot to check the return policy before I ordered 4 shirts. 2 I liked and wanted to keep. The 2 others I would have returned, but I learned too late they charge return shipping! Instead I decided to keep them.
Love my tops. So soft. So colorful. Wash and dry well. Receive so many compliments. Reasonably priced. I tell everyone about the new sight I found, MODLILY.
I often order from Modlily. They have quality clothing and great customer service.
Been so pleased with what I've ordered.Shirts are so soft and easy to wear.Will keep ordering..
I ordered a swimsuit, which I loved, but the top was too small! Exactly what I wanted!
Love doing business with this company! They are responsive and are very easy to work with. And their clothes are adorable!
My wife returned a bathing suit. That was the wrong size. Modlily claims that she wore it or washed it. Which she did not. This company is horrible. I better get an exchange or refund. I will be disputing with credit card company if I don't hear from company in 2 days
I have found some cute, inexpensive tops from Modlily that are perfect for summer. One is a deep khaki color sweater w/ built in t-shirt. It has lace lapels which are usually a little too girly for me but these just add more style and shape w/o going overboard. Just bought the white lace cardigan. Great length and will add dressings to my black pants and black t-shirt. A lot of style for not much money. Quality is good and wash well.
I couldn't ask for a better place to shop that is excellent on size, options of apparel, you name it. My daughter is 13 and is in LOVE with this site as much as I am. The prices are very reasonable. I've had to return one item one time and the process went so smooth! Sizes are pretty much exact. The only thing I wish is they had a site like this for my husband.
Hoping if I got wrong size I can return… have lost weight and first time buying clothes..
Over all experience was acceptable, will wait until I receive the other two suits to determine if I will order again.
I purchase my swimsuit from Modlily every year. I don't remember ever getting from any other store or online vendors. I am 56 years old and they are so respectful with the products they offer for all ages.
But, this issue was all ME. I had computer issues and they worked with me to correct my order Mistake. They did not have to.
Their replies are so kind and respectful. No matter what the outcome would have been as a result of my mistake. I will continue to purchase from them.
Excellent Products choices and Quality
Anne, Houston
Items did not fit but was able to return for a different size with no charge fir shipping.
The 3 shirts I ordered ended up being really big on me, so I emailed Modlily and immediately received a return shipping label. I tracked the package to know when it had been received and then emailed to check on the exchanges. I received an update that it is being processed and a date when I should receive the new sized shirts. So far it has been a good experience...Thank You!
This year was my first time purchasing from ModLily and they have good quality and cute bathing suits. There were so many ones I liked that I purchased 7 and will be purchasing more in the future. I would recommend ModLily to people over a lot of other places online to shop.
I love the dress and it fits perfect and I love the colors of them
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

