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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great mom swimwear
July 1, 2024

I struggle finding modest swimwear that is cute. I ordered 3 and am ordering 2 more I love them so much!

Date of experience: June 30, 2024
Michigan
1 review
0 helpful votes
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So, so!
June 30, 2024

I forgot to check the return policy before I ordered 4 shirts. 2 I liked and wanted to keep. The 2 others I would have returned, but I learned too late they charge return shipping! Instead I decided to keep them.

Date of experience: June 30, 2024
Nebraska
1 review
0 helpful votes
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Love My New Tops
June 30, 2024

Love my tops. So soft. So colorful. Wash and dry well. Receive so many compliments. Reasonably priced. I tell everyone about the new sight I found, MODLILY.

Date of experience: June 30, 2024
Tennessee
1 review
0 helpful votes
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I definitely recommend Modlily.
June 30, 2024

I often order from Modlily. They have quality clothing and great customer service.

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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Great shirts
June 30, 2024

Been so pleased with what I've ordered.Shirts are so soft and easy to wear.Will keep ordering..

Date of experience: June 30, 2024
Oklahoma
1 review
0 helpful votes
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Return a product
June 30, 2024

I ordered a swimsuit, which I loved, but the top was too small! Exactly what I wanted!

Date of experience: June 30, 2024
Georgia
1 review
0 helpful votes
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Excellent Customer Service
June 30, 2024

Love doing business with this company! They are responsive and are very easy to work with. And their clothes are adorable!

Date of experience: June 30, 2024
Indiana
1 review
0 helpful votes
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Hard to follow
June 30, 2024

Your sight is a little hard to follow. I thought I got a 4th item free

Date of experience: June 29, 2024
Florida
1 review
1 helpful vote
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Bad company
June 29, 2024

My wife returned a bathing suit. That was the wrong size. Modlily claims that she wore it or washed it. Which she did not. This company is horrible. I better get an exchange or refund. I will be disputing with credit card company if I don't hear from company in 2 days

Date of experience: June 29, 2024
North Carolina
2 reviews
0 helpful votes
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Fun clothes at great prices
June 29, 2024

I have found some cute, inexpensive tops from Modlily that are perfect for summer. One is a deep khaki color sweater w/ built in t-shirt. It has lace lapels which are usually a little too girly for me but these just add more style and shape w/o going overboard. Just bought the white lace cardigan. Great length and will add dressings to my black pants and black t-shirt. A lot of style for not much money. Quality is good and wash well.

Date of experience: June 29, 2024
Tennessee
1 review
0 helpful votes
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Perfect for my daughter and me
June 29, 2024

I couldn't ask for a better place to shop that is excellent on size, options of apparel, you name it. My daughter is 13 and is in LOVE with this site as much as I am. The prices are very reasonable. I've had to return one item one time and the process went so smooth! Sizes are pretty much exact. The only thing I wish is they had a site like this for my husband.

Date of experience: June 29, 2024
Illinois
1 review
0 helpful votes
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My first time ordering from you
June 29, 2024

Hoping if I got wrong size I can return… have lost weight and first time buying clothes..

Date of experience: June 29, 2024
Kentucky
1 review
0 helpful votes
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Over all experience was acceptable, will wait until I receive the other two suits to determine if I will order again.

Date of experience: June 29, 2024
Texas
1 review
1 helpful vote
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Product and Customer Service
June 29, 2024

I purchase my swimsuit from Modlily every year. I don't remember ever getting from any other store or online vendors. I am 56 years old and they are so respectful with the products they offer for all ages.

But, this issue was all ME. I had computer issues and they worked with me to correct my order Mistake. They did not have to.

Their replies are so kind and respectful. No matter what the outcome would have been as a result of my mistake. I will continue to purchase from them.

Excellent Products choices and Quality

Anne, Houston

Date of experience: June 29, 2024
Florida
1 review
0 helpful votes
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Return for size
June 29, 2024

Items did not fit but was able to return for a different size with no charge fir shipping.

Date of experience: June 29, 2024
West Virginia
2 reviews
0 helpful votes
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Exchanges for different size
June 29, 2024

The 3 shirts I ordered ended up being really big on me, so I emailed Modlily and immediately received a return shipping label. I tracked the package to know when it had been received and then emailed to check on the exchanges. I received an update that it is being processed and a date when I should receive the new sized shirts. So far it has been a good experience...Thank You!

Date of experience: June 29, 2024
Ohio
1 review
0 helpful votes
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Excellent customer service
June 29, 2024

This year was my first time purchasing from ModLily and they have good quality and cute bathing suits. There were so many ones I liked that I purchased 7 and will be purchasing more in the future. I would recommend ModLily to people over a lot of other places online to shop.

Date of experience: June 29, 2024
California
2 reviews
0 helpful votes
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Perfect
June 29, 2024

I am very pleased with my purchase. This dress is Very comfortable, fits as expected and I love the fabric. The pockets are an added bonus.

Date of experience: June 29, 2024
Florida
3 reviews
0 helpful votes
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I love my dress
June 29, 2024

I love the dress and it fits perfect and I love the colors of them

Date of experience: June 29, 2024
New York
1 review
0 helpful votes
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Quality
June 29, 2024

All of the clothing and bathing suits are great quality

Date of experience: June 28, 2024