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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Kansas
1 review
0 helpful votes
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Good review
September 20, 2024

Love previous order.
Easy to place an order and I like the discounts.

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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Shopping at Modlily
September 20, 2024

Great prices and lovely items I enjoy the holiday pieces especially

Date of experience: September 20, 2024
Australia
1 review
0 helpful votes
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Costumes
September 20, 2024

Have bought 4 different styles always been happy with my purchase. There seems to be a difference in sizing of some of the designs. I.e. Mainly bust area.

Date of experience: September 20, 2024
North Carolina
1 review
0 helpful votes
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Enjoyed the ModLily choices
September 20, 2024

Modlily choices in tops that I had to choose from.

Date of experience: September 19, 2024
Nebraska
1 review
0 helpful votes
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Order
September 19, 2024

It was my first time ordering for my wife. The ordering was easy the first time.

Date of experience: September 19, 2024
Colorado
1 review
1 helpful vote
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I ordered a swimsuit. The website said it would be delivered prior to my departure for vacation. It was delivered over two weeks late. They said I could return it if I paid for both delivery and return shipping. I don't feel this is fair since they didn't get the swimsuit to me when they said they would. They offered me credit with the company and I can keep the item. I don't want or need it and I certainly don't want credit with a company that doesn't follow through on what they say.

Date of experience: September 19, 2024
Canada
1 review
1 helpful vote
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Love it!
September 19, 2024

Love this bathing suit, nice colour, nice fit. Arrived on time. No issues at all. Would highly recommend Modlily for bathing suits that are colourful and different.

Date of experience: September 19, 2024
Washington
2 reviews
2 helpful votes
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Nice Clothing
September 19, 2024

Modlily has some great products, I especially love the tops, from sweaters to tanks most of them are very cute, can be worn in office setting or out and about everyday wear. The website and processing are pretty smooth, easy to navigate and tons of coupons and deals. The shipping takes a little longer than what I am use to but for the most part the wait is worth it. Great product, great value. Happy Shopping!

Date of experience: September 19, 2024
North Carolina
1 review
0 helpful votes
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I LOVE MODLILY!
September 19, 2024

I'm happy with Modlily's quality and styles, I've ordered many things and have been happy with every one!

Date of experience: September 19, 2024
Rhode Island
1 review
0 helpful votes
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Merchandise
September 19, 2024

Very good quality loved all the swimwear. Already purchased 2 bathing suits

Date of experience: September 19, 2024
Pennsylvania
1 review
0 helpful votes
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Exselent
September 19, 2024

Nice items good material and the attention will buy again

Date of experience: September 19, 2024
Australia
1 review
0 helpful votes
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Dress
September 19, 2024

Purchase process very easy
Still await arrival of dress so final assessment will need to wait

Date of experience: September 19, 2024
Florida
1 review
0 helpful votes
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Discontent
September 19, 2024

La prenda linda, bella, pero el sistema es traumático, casi imposible llegar a pagar y lo peor el envío es muy caro, no estoy de acuerdo, realmente pasé un mal momento

Date of experience: September 18, 2024
Idaho
1 review
0 helpful votes
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4th piece should be free
September 19, 2024

My 4th piece should be free. It is advertised as buy 3 get one free.I did not see that in my final total.

Date of experience: September 18, 2024
Colorado
1 review
0 helpful votes
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Love these clothes
September 18, 2024

Your cloths are adorable and high quality! I love your clothes

Date of experience: September 18, 2024
Kentucky
1 review
0 helpful votes
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Beautiful swim suits
September 18, 2024

I love the swim suits. Just ordered another for hot tub!
Nice material, fits true to size and washes up very well.

Date of experience: September 18, 2024
Canada
1 review
1 helpful vote
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Return exchange and refund
September 18, 2024

I Bought some bathing suits and it took
About a month to get here and then once it got here, it was too small so the exchange has taken over 4 months of a lot of back-and-forth chatting and I finally received the two exchange items at the end of august so I didn't get any of my stuff for when my holidays were. Their exchange policy needs to be updated or
Made easier it Shouldn't take as long as it did.

Date of experience: September 18, 2024
Florida
1 review
0 helpful votes
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Great suits
September 18, 2024

This is my third one. Nice fit and quality
Always get compliments

Date of experience: September 18, 2024
Oregon
1 review
0 helpful votes
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Will let you know when I get my items
September 18, 2024

So far so good, I have only ordered, and that was easy. Hard to choose just a couple, I like so many.

Date of experience: September 17, 2024
Missouri
1 review
0 helpful votes
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Love your selections
September 17, 2024

Great items, swimsuits have been great, not had to return a thing.

Date of experience: September 17, 2024