MivenusReviews 56

I cannot give them a star rating as there is not a below star. It has been 3 months and 8 days since I placed this order and I still DO NOT HAVE MY SHOES! Telling me my order would arrive in 2-3 weeks which never happened. Then in late May they tell me my order was lost and would send out my shoes but never did. Then tell me if I wand a refund I will only get 70% and they keep 30% for processing, PROCESSING WHAT? I never got my order so what do they have to process. These people are out to STEAL YOUR MONEY DO NOT ORDER FROM THEM. IT IS A SHAM COMPANY!

I ordered boots from this company. More than 2 months later, I still hadn't received them. I asked them numerous times to cancel the order, as the tracking information was the same the first day they sent to me as it was 2 months later - "waiting to be picked up". They would not cancel the order. When I said I no longer wanted the product because it was not sent in a timely manner, they said to mail it back ON MY DIME when it was received for a refund. No doubt a shotty product, bad service and a complete rip off. Do not purchase from this company!

The shoes might look good in the picture but they are garbage - and they smell like rubber compost! Note that you can't return anything that is not in the original condition. So the "eyelet" (slit) broke the second I tried to tie the lace which only gave them justification for refusing a refund - and PayPal let them get away with it, even after they promised a full refund. You would be better off donating the money somewhere than wasting it on this scam company.

This is the worst counterfeit boot and company. They advertise "high quality leather" but the boots were made from paper thin counterfeit, poor quality material. Like cheap doll clothes. They advertise money back guarantee if for any reason. 10 day limit on returns, but they won't give a return address till it would never make it back to CHINA. They advertise Ohio distributed, but took almost a month to deliver. They finally offered a 30% return and keep the worthless fake boots and incentive was that it was cheaper than paying the Return Shipping to CHINA. Including also the RISK of COVID in that return offer.
0 rating quality
0 rating customer service
0 rating return policy
0 rating for false advertising
Reported to Bank card.
PayPal link for complaint does not work. Initiated investigation. Keep your money. Do not buy here.

Not only were they NOT high quality leather as advertised, they are plastic. I thought I was buying from an Ohio company but it took several weeks to get here and discovered they were shipped from China. They don't fit right and are Not comfortable at all. They will NOT make refunds only exchanges and I don't want their junk! They don't even deserve 1 star but I had to choose one.
I added a photo of what they sent and another of what was advertised.

I paid for Items that I don't have very unprofessional I asked for a return label never sent I ordered 2 pair shoes only 1 was delivered I found a label on the retaped package and sent them back I am out of the shoes and my money. I need information from anyone on how to file a complaint this is not right for a online business to get over on consumers, shoes did not look the same did not fit I was really displeased with the shoes.

The boots I ordered were made of very, very cheap plastic materials (looks like leather on their website).
The sizing chart is inaccurate. I followed the instruction explicitly and the size was at least a size too small.
When I complained, they told me to mail them back (to China)(at my expense) even though they were shipped to me from Arizona!
Obviously, they know how much it costs to mail a package to China and they will get very few returns. I guess that is what they are counting on! Poor Quality, scam really! Save your money... these boots are crap!

Their website says they have a 100% iron clad refund return policy Yet, it has been next to impossible to get them to allow me to return the purchase I made of a pair of extremely pliable shoes that do not serve my purposes In a number of email exchanges the last one indicated that they only except exchanges not refunds Very questionable business and not true to their word.

Before you buy from this company you need to read the complete return policy. The only way you can get a refund is if they send you the wrong item or if there is a manufacturer defect. The items I received did not fit and it's cheap China quality however those are not reasons for return. An exchange is the best you can hope for. Also keep in mind you only have 10 days from delivery and must return (if you can) in the original packaging. You must correspond via email and they only respond at night so it draws the process out. Beware!

I spent $127.58 on 2 pair of flimsy shoes. They looked very cute on the facebook page. It looks WEEKS to receive them. I was extremely disappointed in the quality and the cheap look of the shoe in person. They are very UNCOMFORTABLE... feel like wearing cardboard shoes. The size is incorrect. I know my shoes size and these are at least 2 sizes larger! I have been dealing with trying to get a return for 3 weeks, only to be told that I can exchange them for another size or another product. Why would I ever want something from this company? HORRIBLE product and customer service. Wish I had read these reviews before wasting my money. BUYER BE AWARE!