This isn't the first company that I see is engaging in this practice. If you return something, the company will claim they have not received your item (UNLESS YOU HAVE KEPT YOUR SHIPPING RECEIPT).
Since this has happened to me in the past with another company (sexydresses.com), I actually did keep my USPS tracking number & receipt, which I just emailed the company.
Very disappointing! There were lots of items I wanted to try on the site, but unless you're comfortable dealing with people of this nature, I would recommend that you shop on a trustworthy site that will not try to take advantage of you.

Recieved an order with a top missing which I paid for as its on the invoice. Looking at the packing slip and it's not on there. I have emailed customer care five times without a single response. Disgraceful and reading other reviews I'm not the only frustrated and disappointed customer. They need to be investigated, it's appalling, I just want the top I ordered. I'll be looking into who I can report this to and taking further action.

I'm extremely disappointed and frustrated with Missguided. I placed an order on 5th August 2015 (purchased 6 different items totalling to approx. NZD $180) and 20 days later I still hadn't received my parcel.

I tried using the tracking number I was given but the website failed to load my results and so I was unable to keep track of my parcel and find it's whereabouts. I contacted customer service and told them this, was given no proper explanation or apology as to why the website wasn't working and not displaying the results it should have been!

A few days later my parcel still hadn't arrived so I contacted customer service AGAIN and
Enquired about my order, I was told it was still in transit (20 days in transit, really?!) but could expect to receive it the following Tuesday. Of course it still didn't show up so I contacted them AGAIN (third time for just one order) and informed them that it still hadn't arrived, I was then told my entire order had gotten LOST and they had no idea where it was!

I was told my order would be re-dispatched and I would have to wait at least another 10 working days for it to be processed and sent out again. I was patient enough to wait for this but in the mean time received an email with my order details. Only 2 out of 6 items were included in the order! I found this very strange as my original order had 6 purchases, all for different things, and enquired AGAIN (fourth time) as to why the email only showed 2 items. They said the rest had gone OUT OF STOCK and they could only send what was still available! So basically I'm only going to receive 2 out of 6 things that I ordered and paid good money for (a very small portion of my purchases).

I was given no other compensation other than a refund for the unavailable stock, although I expected some sort of coupon for my next purchase with them or a $10 voucher - anything really! They also didn't seem to take this seriously as I was given no real apology for any of the mistakes made on their behalf or the fact that I was kept in the dark about my own purchases. I say this because I actually had to spent a lot of my time enquiring about it and was then told what had gone wrong - they didn't have the respect or courtesy to email me and let me know! It seems extremely slack service that they don't even bother to let customers know that their order has gone missing and won't ever arrive, also that their ordered stock is now unavailable and won't be in the parcel. The only reason I knew these things had happened is because I contacted THEM and ASKED... otherwise I doubt I would have ever been told!

I'm very annoyed and angry that the rest of my orders went out of stock, it's no wonder considering a full month has passed since I placed my original order. So while I was waiting for my order to arrive, it was actually lost somewhere between UK and New Zealand and the rest of their stock was quickly running out! I had no idea this was even happening until now, when it's too late! To make matters worse, I really really wanted everything in my order and was so looking forward to receiving it, now I will never get them because there's none left.

I do like the clothes on Missguided but I must say they are overpriced for what they are, nothing that special and pretty simple styles and fabrics. Also I'm not sure I could handle another mistake made with my orders in the future, this experience has put me off Missguided for at least the next little while.

Wish I'd found this site sooner.

The prices seemed pretty great for what I was ordering—until the $75 duty imposed via FedEx. Not to mention the overall cheap quality of the clothing (polyester across the board).

I returned 75% of my order via 2-day USPS delivery.

Now, a month later, Missguided says they have not received it, and do I have my receipt? I do not have my receipt, so that 230 bucks—plus the $75 imposed largely on items I RETURNED—is just a total loss.

Missguided is gifted at the scam. I kind of can't believe they've made a cottage industry of doing this to so many people.

So, I had used Missguided a number of times previously – maybe I've made 3 or 4 online purchases from them in the past 12 months, and not just one item at a time, I've bought shoes, dresses, jumpsuits the lot.
They were usually half decent however this last experience I've had with them has left me completely livid and I will NEVER BUY ANYTHING FROM MISSGUIDED AGAIN! Period!
Long story short – I ordered my partner a few items of clothing, when they arrived, the fit just wasn't right(which is fine, happens all the time, no problem there), so I email Missguided to explain that I will be returning said items, they reply saying that's fine and they will refund my money after they have received the returns.
The next few weeks I am completely swamped at work, basically getting to the office before 7.30am and not leaving until after 6.30pm(I work in IT so we're basically always on-call anyways), point being – I was unable to make it to the post office over the next week or so (I felt there was no need to rush though as I had already notified and received a reply from Missguided telling me they would be expecting my returns), then I finally get a chance to return it (I think it was on a Saturday).
About a week later – I received an email telling me that I did not return the items ‘in time' within the first 14 days of delivery. Regardless of the fact that the items were still in perfect conditions with the original tags and packaging intact AND I had already notified MIssguided AND received a reply telling me they would be awaiting my returns. Never once did I receive an email telling me that I should hurry up before the 14 days' time period was up (and what a joke – 14 days? You should have at least a month, like most decent companies allow).
Anyways, so I go back and forth with them via email growing more frustrating with each message as I kept being sent mail-merged generic replies. Poor show, poor effort all around.

When I finally received a reply from a person it was simply to say exactly what the generic reply told me – that I had exceeded the time period and that they would be sending me back the items that I didn't want! :// //////

There's a severe lacking in common sense from how Missguided handle their business – their ‘rules' get in the way of common sense and how life actually works – from their stupid decision they have now lost a customer who had and would have continued to do business with them – and for what? To save £20?!?! It's crazy to me. But I just want everyone else to be aware that when you are dealing with Missguided they do not have your best intentions in mind – obviously companies are in business to make money but there are SOOOO many other companies out there that offer similar products but actually treat their customers with respect and employ common sense.

Closing note – STAY AWAY FROM MISSGUIDED, THEY'RE SELFISH AND DO NOT VALUE THE CUSTOMER (in my opinion).

After ordering from missguidedus.com over 10 times, i'm sorry to say I am no longer a customer of theirs. It's unfortunate because missguidedus.com used to be one of my favorite online website to shop at. However, no longer will myself nor my online shopper friends be ordering from their website as they recently they changed their shipping carrier. They no longer ship to Canada via RoyalMail. Now they use FedEx who is KNOWN to charge exorbitantly high brokerage fees for international packages arriving to Canada. I only ordered a bikini top on my last order from missguidedus.com that was around $28. FedEx charged me $27 in brokerage fees. Enough said.

missguidedus.com: if you're reading this review, your loyal Canadian customers would like you to know that you're losing customers due to your sudden change in shipping carriers as it is just not economically feasible for us now. Go back to using RoyalMail THEN you'll win us all back.

Buyer Beware! We ordered some shoes for my daughter and needed them for a special party. She paid the extra for expedited delivery but nothing arrived. We chased them every day and it was just excuse after excuse. First, it was an error with the order, then it was a stock issue, then it was their supplier and finally it was the courier. After embarrassing them on social media the shoes arrived - too small! Then the fun begins because you have to return them. They provide a label and a bag which means you take it to a Collect+ point. I do this all the time so I went to my local Collect+ shop and handed over the parcel. WARNING: With other companies that is generally the end of the matter but with Missguided the fun is about to start again. KEEP YOUR RECEIPT from Collect+ and make a copy. We contacted them about the refund and it was obvious they were trying to fob us off with the hope we would give up and not claim the refund. They claimed they didn't receive the returned item which is rubbish when they have a tracked returns system. Admittedly, items get lost but it is their returns service so they should be responsible. After days of chasing they said unless we could provide the return receipt there was nothing they could do. Because I use Collect+ all the time, I have receipts stored in a specific place so it was scanned and sent to them. Despite this we are not in receipt of our refund.

Please avoid this business as clearly they are unreliable and have no customer care policy worth reading!

I purchased about a month ago a bandeau top and a skirt form this site, as i have previously shopped with them before (and never had a problem before). Received my order within a couple of days, which was great. Then looking at my new purchases I noticed that the sizes of my items were two sizes smaller than what i originally bought! First instinct that came to my mind was, "I must have ordered the wrong sizes". Mainly because I was new to this European size chart they created on there site. So I checked my email, and then sourced out the order information. I noticed that i did order the right sizes for myself and that the company accidentally sent me the wrong sizes. I then emailed customer care and told them about the whole situation. Apparently "I ordered the sizes that were sent to me" I clearly took photos of the garments as well as a screen shot of there size chart and my order details to prove that the company sent me out the wrong order, and that the garments were two sizes smaller than what I ordered. Still received no apology at this stage. Instead the company sent me out a pdf file for a free postage return. So then I posted back the garments and was told that I would receive my full refund within 14 days. The weeks passed so I sent a email enquiring about my refund (as it was due to be refunded back into my bank account) and Ive been receiving emails stating " you will receive your full refund in 14 days" I then notified them that the 14 days have passed and why isn't my money back into my account?. They then stopped replying to me. I have sent so many emails to the company demanding my refund and that I have rights as a customer to receive back my money, I still haven't received my money back and I am shocked that such a well known company would deal with a situation so childish like this! Im so furious that they have just ignored this situation and think I'll just go away. This is ridicules and I feel that I have to complain online about them to get there attention. I wouldn't recommend the brand myself and would suggest others. Ive never had a problem with purchasing anything online but this is beyond a joke!

I bought a dress and clutch from them. I thought the sizing would be similar to that of ASOS and Top Shop, so I ordered my regular size. Unfortunately, the dress was too small. When trying to return the item, the label that the company provided did not have a zip code so the post office had to try and identify one for best use. The label also did not have a tracking number to trace the package. I mailed the dress back, after a month of not hearing anything I sent an email asking about the package. They said they never received it, asked me to provide proof that I sent it. I didn't keep proof because it was sent regular post. They said there wasn't anything they could do. DO NOT BUY FROM HERE. Or BUY WITH CAUTION. COVER YOURSELF!