MirrawReviews 2,411

The worst experience ever!
Order was not delivered by the expected time.
The order was lost by the Courier.
The order couldn't be resent on time and was informed the order was cancelled.
Was promised refund.
The refund was not provided.
After chasing for refund was told the lost order was found it will be delivered.
Informed them many times not to deliver the order as it was too late.
Lost and found order was still delivered after the wedding and there was items missing from the order.

After all that they asked me to return the order at my cost.
Totally inappropriate and unfair liars.

Luckily I recorded all the conversations and had a record of all communications.

They are very deceiving, even tried to trick me into closing my PayPal case saying they cant offer refund until I close the case.
Bunch of liars and fraudsters!
Avoid, Avoid, AVOID!

I have bought sarees from Mirraw before and they have been fine. But the last saree I bought ID# ******* Multicolor Embroidered Georgette Saree With Blouse from Pransul Fashion was extremely awful. The material of the saree is not georgette but of some stiff cheap material and the blouse was stitched so poorly and was extremely big. I had tried several times to email their customer service but to this day they have yet to respond. BUYER BEWARE DO NOT BUY their cheap quality products - see pics of stiffness of the material of the saree

I ordered a semi stitched dress a few weeks ago. I got delivered quickly. I had to pay customs. It was not mentioned when I placed the order, but I kind of expected it. I received an e-mail telling me that the product have passed the QUALITY CONTROL.
When I opened my package, I really was surprised to receive a dress with a missing sleeve! I then contacted the customer service. They refused to understand. After countless e-mails and calls, they finally agreed to give me a refund, but I have to send back the product and pay the shipping and customs!
So the price of the dress was 50euros, I paid 10 euros for the shipping fees and 36euros for customs. Now I have to send the product back and pay god know how much for the shipping and the customs again for them to refund me!
So I will lose more than 80euros just because I made the mistake to trust mirraw!

I won't ever order on this website, and you should not either!

Here are pictures of what I ordered and what I received. You can easily see on the picture that one sleeve is missing, but still, the person I talked with refused to admit it!

I am making revision to my review since last time. The suits did not fit me. I was not pleased at all. But since than it did fit someone else. It made one young girl joyful. Thanks!

Mirraw is absolutely cheating company it broke the trust on the online sale, their material and price strategy is cruel just making customers as fools. They show their stitching design one and they will stitch in a different way which is even rural people can't wear them cloth material is completely different, on site showing just real designers models but in real they are duplicating those items with cheap materials, if the item cost $50 online that real cost only Rs. 500 in Indian money.

I would suggest everyone not to buy anything from this non sense website. I ordered 2 lehngas. They were entirely different from the ones in pics. And I returned them back immediately. Its been 6 months that I have been repeatedly calling them and mailing them and I haven't recived the refund for 1 of them. Buying anything from mirraw is absolutely traumatic. They keep sending advertising messeges but no one cares for customers and rufund. Pleaseeeeee don't buy anything from here

Very bad company
They over promise under deliver
My order comes wrong color
Then I talk to them they said that I have just 48 hours from this conversation to send it back
I did send it back, after one week I talk to them they said they receive the merchandise and they will refund the money after 24 hours.
Waited 24 hours and nothing happened then called again they said they sorry for delaying but after 24 hours I waited other 24 hours and nothing happened. For 12 times I called and each time they say the same thing apologies and wait 24 hours, then I ask to speak to manager he said that they did not receive the merchandise it could take up to 6 mouth till they receive it I ask him is it a joke he said no I could take up to 6 mouth.
So they do not want to return the money or my shipping money
This company is a joke they stealing and what you see on there website is not what will they deliver be careful guys

They send the a totally different item and offers 10%. Worst online buying experience I ever had.
This is what they told me when I told them I got the wrong item.

"We would like to inform you that product which you have received is a replica of the product listed on our website."
"However we are ready to give you 10% Discount on your product cost as a goodwill gesture. As returning charges of the product would be very high which will not covered by Mirraw."

After spending over $500 on this site, I have had the worst experience with this company!

I made my order on Oct 17th. However, it is now Nov 7th and I STILL HAVE NOT received the complete order. Currently, the order status on their site shows that my order is completed! How? I have five sarees still not shipped!

No efficiency in distribution or shipment! Two of my items were in stitching for over two weeks and has held up my order this long! I needed to ask them several times to partial the items! They took three weeks and still hadn't shipped anything! They sent the partial order but kept the most expensive items! I have sent many emails and made several calls to the Indian customer service number and the response EVERY TIME is "Please be patient, we are working on this", without a followup or actual change in the items being shipped. I asked for shipment tracking for over a week and their response is that we are on holiday and we will return and respond. That was two days ago! No response.

Also, the US Customer service number does NOT work. They have no one answering the calls on that number and it gives the "number is switched off" message all day and all night long.

Several of the "free" items were of a very low quality from the site. The "silk" is very thin and not worth even $10! Now, I am expected to pay return shipping in order to get my money back! What a waste!

The patronization and run around that the customer service gave me makes this company one that I will never use again!

NOTE: I will update this review when my items are received!

Worst company.
I have had a bad experience with mirraw. Very poor business and I would not recommend this business to anyone. Poor customer service. I place my order in June 06 and their estimated shipping was in July. I waited until the end of August but didn't get my order. I emailed and called them so many times but the only thing that I heard from them was "sorry for the inconvenience, please allow us 48 to 72 hours and we will let you know about your order." They said same thing over two months. I request them to refund my money back, they refused before but finally agreed to refund my money back, but I haven't got it yet. I was not satisfied with my previous purchase too, bad quality and the item wasn't as shown in the picture. Be Aware everyone, don't waste your time and money.