MirrawReviews 2,411

All products were good especially the kaftaan.The staff is v cooperative.I really loved all the suits ordered.

Cheap and transparent material.
No blouse and petticoat sent with the saree. No fall and pico done but money taken for all extra items. On complaint, only paying back 2 dollars for fall and pico. I cannot use a saree without blouse. Blouse piece not sent though I paid for custom stitching.
I am asked to return saree on my own cost for international shipping.
Please save your money

PLEASE DO NOT TRUST THESE PEOPLE. THEY WILL TAKE YOUR MONEY AND WILL NEVER DELIVER YOUR ORDER. EACH TIME THEY WILL MAKE EXCUSES WHEN YOU ARE FOLLOWING UP... ALSO, THEY WILL NOT GIVE ANY REFUND. SUCH THE WORST EXPERIENCE THAT I EVER HAD.

I ORDERED A SAREE ON 11/08 AND THE GIVEN DATE OF DELIVERY WAS 22/08. SINCE I DIDN'T RECEIVE THE ITEM ON THE STIPULATED DATE, I CONTACTED THE CUSTOMER CARE AND THEY TOLD ME THAT MY ORDER WAS RETURNED TO THEIR WAREHOUSE DUE TO SOME STITCHING ISSUES. AGAIN I WAITED FOR THE ORDER; DAYS OVER, WEEKS OVER; STILL NO REPLY... WHEN I ASKED FOR A REFUND; THEY SAID A REFUND IS NOT POSSIBLE. SUCH A FRAUD TEAM. THEY TOOK MY MONEY AND RAN AWAY

I wish i could give you zero star. Scammers! It was my first saree order with you guys which took almost 2 months to reach me and then sent me wrong item that you guys made me pay extra for. When contact support, you took 2 weeks to come up with a solution and when i responded saying i want a refund, you closed my ticket saying i did not respond. I have all the communication proof and details. But now you won't respond to me. Bunch of scammers idiots ripping people and making money. DO NOT BUY FROM THEM! Blouse color should have been the same as the saree

It was very easy to customize and the measuring instructions were clear. Hoping for a perfect fit.Show your loved ones how much you care by treating them to this luxurious gift set.

Overall excellent order experience. A bit of difficulty shopping, as I was not able to easily navigate browsing without completely going out of the site and back in to look at a new item once I clicked on "quick view".

Recieved all the balance items after my hubby followed with a call. It was within a week we recieved the items. The items are as per pic. I am pleased. The CS team has to improve their quality of service.

I would give them zero stars if I could. I had ordered two items from Mirraw but only received one and the one I received was not even the dress I ordered. For an entire month, I repeat A MONTH, I kept contacting customer service but would receive cryptic messages and be left on read when I asked for a refund. On top of that they "claim" I placed two orders but I did not and that both packages have been sent to the right address. First of all, only one of them was actually sent to me and it was not even my order. Secondly, the one they "claim" I ordered was a week late. Even their shipping is bad. I wasted $200 CANADIAN DOLLARS on Mirraw. This company is a scam and does nothing to compensate their bad service. Save yourself the trouble and please do not buy from them.

I ordered lehnga from them and they told me there was a issue with my order on the delivery date, i emailed them and they said they can't fulfil my order. Then by calling them they agreed they will try to ship it and again nothing so far been like 1 and a half month. No refund too, if i email them they say someone will get back to you so thankfully i paid through paypal and dispute the transaction. Its a scam and worst customer service. If you call them it just disconnects automatically.

Customer service is horrible and clothes very cheapquality. Do not pick up phones and takes 3 days just to reply to one email

I have had previous parcels from Mirraw delivered but this time they have made things so much worse. I cannot physically go and collect the parcel at the depot whose driver is unable to find my address. In the meantime I have received several parcels from the same depot and Mirraw has refused to refund the money saying that the parcel will be destroyed whereas it shows that the parcel has been returned to the sender.

I placed an order online with Mirraw.com. On January 31 2023. Today is May 15th 2023 and I still HAVE NOT recieved my shipment. At this point my event has passed and I was forced to purchase somthing last minute. NEVER have I ever had to wait this long for any shipment. I have obviously contacted mirraw and *******@mirraw.com and Noone has seemed to help regarding a REFUND. I also reached to their delivery company atlantic tracking, and they too said the shipment is delayed with no real explanation why. At this point I just want my money back $184.09.! I have attached some proof of the conversation with mirraw and atlantic tracking for your review.

First their estimated shipping dates are completely wrong. I ordered 2 sarees weeks ago, and one still hasn't shipped yet. The one that did arrive is completely off the size that I ordered. The worst is their customer service though, their customer care number do now respond to the messages in timely manner and sometimes even ignores your messages. Never ever ordering from them again.

We ordered an Indian temple from their site and it came broken. They confirmed that they will refund the amount but now after chasing them for a month, they have stopped responding. They are fraud, their customer support is pathetic. Be aware.

Awful experience, order placed 3 weeks ago still no sign of delivery. No email correspondence nor a call to say why there has been a delay. Only when contacted customer service, its been informed that there has been a problem but no accountability to resolve the issue. All they say is 'will forward the request to concerned dept' awaiting for a reply, which will never happen. Tired of waiting for a response. When asked to speak to the manager, the manager is never available. This shows the level of customer service and the type of standards they maintain. Eventually had no choice but to cancel the order. I have missed the purchased item for a very very important occasion because of their miscommunication. Highly NOT RECOMMENDED

Delivery was slow. When the saree came, I found that the quality was not up to the mark. Hemming was not done properly; fabric fibers were coming out. Also, the full amount was not refunded on return. They are deducting Rs 305 for return. Had they sent a quality product I would have kept it. For no fault of mine I will be paying Rs 305.

I love this brand! The quality is great and their clothes look amazing. I have several dresses from Mirraw that I wear all the time. They have a great selection of colors and styles, which makes it easy to find something you like.

It's a scam! Don't order from this site! They will find every way to rip you off!

I am based in Germany. I ordered a dress (order number: M*******) and when I got it (after 1000 years), I see that it is not fitting me properly! Based on my estimation, I thought of a specific size but later I found I should have gone for a different size. Ideally, in Germany or in any civilized country, you can return the product within certain days without any question or giving a proper reason. But you can return. But in Mirraw, the answer to return is NO!

First, it will take 1000 years to deliver. With the delivery process, they provide ABSOLUTELY no information/update! So you don't know what's going on with the product.
And last but not the least, they have the worst return policy on earth! Not only do you need to bear the shipping cost to India, but you also are not even allowed to return the product if it does not fit you, or if you don't like it after receiving it. So if anything seems nice to you online, you order and after receiving you see it is not what you expected, then boom! You are screwed! It's your fault and you can not send it back and they will not give you money or make any exchange!

It feels like they are some random needy people from India who desperately needs money and they will find every loophole to refuse your claim! Unbelievable!

I've been using Mirraw for a few months now, and the outfits are great. Both the product and the service are of superior quality. They even provide free delivery anywhere in the world!