MinnieMeReviews 227

Hi Tracy, I regret the inconvenience. We reached out to AU Post about the delivery and they mentioned that the package was delivered. They asked the recipient of the package to contact them in case an inquiry needed to be opened. We tried to reach out to you multiple times through emails and calls, but did not get any response. Please contact our Customer Care team at [email protected] in case you need further assistance.

Dear Sean, we apologize for any inconvenience caused by the late delivery of your parcel. We understand that it arrived after the event you purchased it for.
We would like to clarify that we have the delivery information clearly stated on the product page, accessible and highlighted in red under the buy button for easy navigation. We expect our customers to read the shipping timeline for a better understanding and transparency regarding the delivery process. In addition, we also mention the detailed shipping timelines on our returns and shipping terms page.
During our communication with you, we responded to every concern promptly. It is important to note that your order was placed during the holiday season, which often experiences a high volume of shipments and limited working days for couriers and postal services.
However, we are pleased to inform you that your parcel was delivered within the expected time frame, considering the challenges of the peak holiday season. We understand that this may not have been ideal for your specific event, and for that, we sincerely apologise.
To resolve the issue, we offered you a full refund for your order, all you need is to return the order. We want to assure you that we take customer satisfaction seriously and strive to provide the best possible service.
Please understand that while we do our best to ensure fast delivery, we cannot guarantee it during peak seasons or unforeseen circumstances. We appreciate your understanding and patience in this matter.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you.

Dear Yeshey, I am really sorry to hear that the product did not meet your expectations and I wanted to assure you that we are here to help in any way we can.

We do perform stringent quality checks on all products before they are shipped out and this is the first time we have received a complaint for this product. This leads us to believe that the fault may lie with the supplier. We are currently investigating this matter and will do everything we can to ensure it does not happen again.

Dear Kaylee, we express our deepest sympathies for the unfortunate situation you recently experienced with our product. We understand how frustrating it might be. We wanted to assure you that we are here to support you in the best way possible. We have sent you an email to understand the best way to make it up to you. However, please understand that we check every piece that is sent out to our customers, but sometimes, minor faults might not be visible. We have already reached out to our product team and the supplier to address this one-off issue since this is the first time we have received a complaint for this item. But please be assured, we are going to do everything in our capacity to make it up to you.