MiniInTheBoxReviews 2,349

I was trying to place an order several times. I am paying with Rewards only. First everything goes ok, but after some time order gets CANELLED without any notifications. How am I suppose to know - WHY?!
I was trying to ask support few times. They send me here and there, to read useless FAQ. An suggesting me to click on NOT existing buttons in my order, as I DON'T have an order yet! But no one seem to bother to read what I am writing there. And today I discovered my last ticket is being simply deleted.
Terrific.

Placed an order with this company on 8/1/17 but after numerous emails i still have no goods. When i get an answer back it, s as if it was a computer generated answer because it is always total rubbish. They just tell you that your order is being processed and it will be with you in 3/4 working days. I wonder if the American Day is longer than our day. I tried to track my order but this is also not possible. I thought that i was somehow isolated in my dealings with this very likely dodgy company until i decided to have a look at the reviews for them. There are endless reviews and 99% of them say the same thing.
DO NOT GO NEAR THIS COMPANY

This company promised the earth with cheap IPhone accessory products but, instead of delivering them, spammed me with endless promotional email which appears to be impossible to unsubscribe from. I am still waiting for the products to be delivered but the order no longer appears on their system.

The company is also almost impossible to contact as to email them requires and order number and, despite my order not being delivered, the order number seems to have been removed from their system. This company should be banned from trading in our country as, if they are not criminal fraudsters, they are at least dodgy in the way they operate.

Order date is Feb 1st. Paid for 5-8 business days shipping plus insurance after reading reviews thinking that oh, if I pay extra at least my package will get to me on time. My order was received, processed and shipped all on Feb 1st. I check my order status and it says shipped Feb, estimated ship time 5-8 business days. By the 10th I see no change in tracking info so I reach out to customer service.

Here's what I get back when I submitted my ticket

We're sorry to tell you that we used Postal Service to ship your order incorrectly. We sincerely apologize for the inconvenience. Your order was shipped out via Postal Service on 2017-02-01. The tracking number is *******. You can track it in the following link: http://www.etaex.com/tracking.html NOTE: The online tracking information may be updated slightly later than the actual shipping situation, we ask you to be patient while waiting for the updates. Due to an extremely busy schedule of the customs, it's normal that you still haven't received the package because it's still in transit. However, if you do not receive your order by 2017-03-11, please contact us as soon as possible. As a token of our apology we offer you a rewards worth shipping fee 4.71 USD.

Ok, so I pay for a certain service, you "forget" and then send me "rewards" on your site? I don't need the money. It was supposed to pay for FASTER shipping. I paid for it. Stop forgetting. People have deadlines in their lives, they need things done at certain times. If you know you are incapable of shipping quickly don't advertise that. Just so we know its going to take the same 30 business days as usual. This kind of misrepresentation is inexcusable.

Bottom line. If you don't have a month and a half to wait for your order, forget the whole thing.

I placed an order with Cases in the Box on December 24,2016. The tracking number could not be activated on numerous attempts of emailing back and forth. I eventually received the iPad Pro 9.7 case and IPhone case on February 4,2017.
The products were manufactured with inferior quality of leather which was hard and lacked the characteristics of fine leather. I initiated a dispute resolution with the card provider but cancelled this action after the two items arrived. This company procured payment from PayPal without my permission. Be very wary of goods manufactured in China.

These $#*!heads are masters in confusion. I threatened to cancel via PayPal, next thing I was credited with about 20% of the purchase price but no indication as to what that represented. When you try and use the email supplied it apologises for no longer being active and directs you another page where you have to log in and create a ticket. Problem is your account shows that you have no orders so this is impossible. This company is one of the worst I have ever dealt with. What a bunch of wankers...

Todos os meus produtos chegaram a tempo e sempre responderam às minhas questões enquanto o pedido estava a caminho. O preço foi muito em conta, mais barato do que a concorrência. Recomendado!

I bought 3 x diving masks for my grandkids for X'mas, one of the have a missing valve. Complained and was told to send the item back and they will send a replacement as soon as they receive it. It's been a month and they keep saying that they did not receive it. Australian post said that they should receive it within 2 weeks. I have sent them the receipt for the postage proving that it has been sent back to their warehouse in China. Every time I follow up on it, they said they have not received it and to send them the postage receipt AGAIN so they can look into it.
I just wander if I am ever going to get my replacement! My granddaughter is tired of waiting for her replacement mask through no fault of ours!

** MiniIn the box contacted me after my review on this site. They have since replaced the mask and refunded the postage cost for sending the faulty mask back. Thanks for rectifying the issue.

I had ordered from MiniInTheBox one time prior to my December Order and it took several weeks; but, I did receive my order.
Because the phone cover's magnet did not keep the cover closed; I decided to order another cover but a different brand. The order was placed Dec 6 2016 and has not been received as of yet. I notified the company around Jan 11 2017 and they said that it had been delivered; but if i hadn't received it; they would send it again or refund my money.
I asked them to send it again; and 2 weeks later, I am still waiting.
I've inquired again; and, I am only told that they'll send me a confirmation when it is re-sent.
I wonder!?!?!? If I'll ever truly get resolution?