MK, has been the worst online experience I have ever had. I shop online often and buy high end brands often. MK has had the worst customer service, poor communication, shipping is still pending and it has been 17 days since I placed my order. I called twice and was told on second call that the shipping is delayed due to circumstances outside their control. No email was sent to inform me of anything. Money taken from my account but items never shipped. I would highly recommend going to Coach or Coach outlet for better service and prices...

I have never experienced such poor customer service. Took a month, 1.5 hrs on the phone and 11 emails to simply send a NEW purse in for repairs. They lied and made my jump through hoop after hoop for this simple request! I LOVE MK purses and have about 10. They have permanently lost me as a customer.

I ordered two items from Michael Kors, both on the same day as different transactions. This was intended to be a birthday gift for a friend. I received the first order within a week, but the second order has not moved from its current location. I was expected to receive it on the 10th, it is now the end of the month and there is still no sign of the package.

I've contacted MK customer service through online chat, and I was told that it was delayed due to "COVID19" which isn't true, since I had no issues with other packages, and even receiving the first package from MK. I've emailed customer service so many times, and I just keep receiving a copy and paste response, saying to keep waiting.

I've contacted Canada Post, and Canada Post started an investigation. They emailed me back saying the package never was scanned and for the customer service of MK to contact them.

MK isn't taking any responsibility or any action to resolve this. This has been the worst customer service experience from such a well known and respected brand.

Thank GOD! I ordered through PayPal. I've now escalated the case.
I just want a refund for an item that was never delivered and is clearly lost in the mail.

I bought a watch from them three years ago and retuned it a week after. It was not what I expected it to be. They still have not refunded my $740. Its been three years! This is very unacceptable. They asked me to return the watch for warranty so I did. They never returned it back to me and they are not refunding me back my money. I am taking this matter to the Better Business Bureau of Canada and I will complain. They took the watch and money. They stole my money and watch and they are not taking any responsibilities. Shame on you and your business

I placed an oder online with MichaelKors, com on 12/13/2020. They listed a tracking number 12/16/2020
It gave an online update I would get my order 12/23/202 and now it shows no date and it has not even left the warehouse. I contacted them 7 times requested a manager to call me 3 time and still no order and today is 1/1/2021... When I called one time I asked for a manager and the man on the phone he need to know why and I let him know that i didnt want to go over my story again and he hung up on me like a telemarketer would when you ask them a question as to why they are calling... They refunded me for my order without my permission and the order still shows in process although one man said once they refunded me that means they canc, my order! WHO TOLD THEM TO DO THAT! I was asking for status because I wanted the order... NEVER again

I gave them 0%costumer service and 0%…
I gave them 0%costumer service and 0% help 0% return policy i got a bid damage manufactured in my bag and they refused even to replace it they ask me to ship to check and then they will decide what to do. The manager at the store she told me go fix at ashoe repair place. She mad me so mad. Its poor customer service and poor store management im sad they treated me like bought something of the street I don't advise anyone one to buy anything from MK any more

Imagine placing an order and can't even cancel it! I placed an order on Monday and needed to cancel before it gets shipped, because after I purchased the item i realised there would be a delay and will not reach me in time before i leave the country. On their website, its says "If you wish to cancel an order that has not yet shipped, please contact us at *******@michaelkors.com". I emailed them three times then I got a response from a automated system saying I'd get a reply in 7 TO 10 BUSINESS DAYS. I called customer support because that obviously did not make any sense. THEY TOLD ME THEY ARE UNABLE TO CANCEL MY ORDER I WOULD JUST HAVE TO WAIT ON ITEM. I have never experienced a well-known brand being reluctant to cancel an order. If they knew that the purchase volume would be high after a sale ( obviously) and emails would not be addressed until its too late, why not make it easier to cancel an item right there on the site. I am so disappointed.

I am so disgusted with the customer service and their lack of flexibility. I bought a pair of shoes that are horrible quality and tried returning them in store and through shipping. They refused to accept the shoes which were in perfect condition despite the fact that I presented the receipt. They needed the shoes to be returned in original condition (box and tag) although this was not indicated on the website. Now I'm stuck with horrible and uncomfortable shoes and -200$. Never purchasing from their website again.

Absolutely abhorrent customer service. I bought a bag from them and I didn't receive any confirmation email from them. I tried calling them but there was no number to call. I sent them an email and it's a WHOLE MONTH! Without any reply! The item wasn't delivered, the money was pending from my card for 15 days and then was returned to my account! I thought ok I will give them an excuse because of COVID. I bought the item again and their stupid website did the exact same thing! What kind of business leaves the website malfunctioning for a month while it claims to be a big business and a brand? May be Michael Kors wants some donations because he is struggling with COVID? Will bad luck because he cannot receive donations either as his workers don't reply to the emails. But it's not the poor workers fault. This problem illustrates a huge management problem! Either the owners of the brand don't know how to run business anymore or they are so stingy to pay for more workers to handle small things like answering emails or fixing the website! Or may be both things together! Oh yes and may be some blame is on the workers too! So shocked and disappointed with their service! Me and my girlfriend had a terrible experience! Shame on MK!

Purchased a leather bag from a store. Service was good. However there was no dust bag for such an expensive bag. Emailed customer services over 2 weeks ago and a week ago, heard nothing. And they sent me an email with £50 off which was valid for when I made my purchase but sent to me with only a few days to use it. I am keeping the bag even though I should have had the "we are reopen, come and shop £50 discount". But, will seriously think twice before spending with Kors again. Zero customer service, definitely not a luxury brand and for the poor experience not worthy of my money despite having purchased many things from them before.

For the past 3 years I've been a member of the KORSVIP rewards program. Each year I receive a $50 birthday reward with a promotion code that DOES NOT work. Each time I've had to pay for the item and call MK after the order ships and request the $50 credit. REALLY? This takes all the fun out of getting a deal on your birthday. I have called and emailed about this issue and no change. The online customer service has been HORRIBLE!

I was given a pair of shoes as a gift from my mother that she purchased in Seattle at your store. The shoes were only worn for a month before the sole split in half... I wrote to Michael Kors several times without response before finally being contacted back regarding a handbag and not my shoes and told that the purchase was past its 90 day warranty but if I wanted could send photos to their repair department and pay for shipping to send it for assessment/repair. I have always loved your products in the past but this is is clearly the result of low quality product manufacturing & materials (the inside of the split soles looks like cardboard was used in manufacturing instead of a solid sole.) Michael Kors needs to make changes to rectify their manufacturing process and product design. If the product quality and materials continue to deteriorate so will your brand loyalty and reputation.

Ordered bag onlinr and was sent Red instead of Acorn waited 45 mins for call to be answered and was told they have a problem in their warehouse with labelling. Told me to return it via royal Mail which is not acceptable in the middle of a COVID lockdown, they could easily do a 3rd party collection via DPD but refused to do so, offered a discount to keep it but if I wanted Red i would have ordered red. So I now have to stand in a Post office to return this risking my health to do so. Was told even if Try and reorder I would probably get red again Appalling customer service particularly in these difficult times

Good day to all!

A year ago, I thought about buying a large and roomy leather backpack. The choice immediately fell on the Michael Kors.
The backpack is made of genuine granular leather, has 3 external compartments, one of which, in my opinion, is purely decorative. The largest compartment is quite roomy, there is a separator, the MacBook 13 "fits without problems, there is a key holder, several small pockets, including 1 with a zipper.
The straps of the backpack have accessories (necessarily marked by Michael Kors), which allows you to adjust their length. Everything is well stitched with threads in the color of a backpack, nothing stretches, does not tear with a large load.