Please do not waste your money on Michael Kors products. I brought a 400 purse and zipper broke I 3 months. Also have a watch the battery has to be replaced every two to three weeks. This is a true review and I wanted to warn others that it's a waste of money buying Michael kors

I ordered a purse online for my daughter and received it on time. I have an account with Michael Kors and was supposed to recieve points for my purchase after my item was shipped. It has been like 5 days now and still no points have been added to my account. My points balance is 0. I called customer service and still no points!

It's been a week since I placed the order it's still being processed. It still hasn't left California but you can cancel it. You call customer service and he says if they have anyone on hold for three minutes it hasn't moved because it takes three days before it does well it's been a week. That's what they think. I am going to go on my American Express and put in a dispute. How could a company that used to be so good. Become this disgrace, and they don't care look at all the reviews here they do nothing to improve themselves I will never buy from them again.

Hi. This is very shameful
I bought a watch for my girlfriend birthday
And I been charged 8£ for express delivery
Just to get the item quickly and to make it on time I supposed to get the item on 06/12/2022
I called to the costumer service just to ask that I will get it on time that is how i paid the delivery fee and they said sir you don't have to worry you will get it
Guess what? I didn't get it
So I called back to Michael Kors complaining and she said is not on our hand
Do you this is fare and reliable?

What the heck yo mean man they treat me like a dumb really unreliable company
Now I don't know where is the item
Her birthday it's gone now, and the day of delivery is expired
Please spreads this message to all your colleges and family I'm protesting to this scammer company
They have really bad costumer service
They won't help you before the delivery day they will speak nice and when everything messed up they will say it's on in our hand sorry all you can do is wait

So before you spend your money you better think
Thief's Michael Kors is not the right company for online shopping
They promised but will not do anything trust me.

Do Not Buy Online! I purchased a Large Tote one like the one I have On Cyber Monday at 80% off but they sent me an Extra Small tote tiny bag,I'm returning it!, the lady said it says Extra Small I took a picture of the one I ordered they changed it to Extra Small so they're not at 80% because if it was the small they should've charged me like $50 or less The Large Tote Bag I have originally costs $499 So they're ripping people off making them think they're giving special deals!

We arrived in South Beach missing my wife's shoe bag so ordering replacement shoes were a must.

Selected same day delivery at a cost of $30. Did not show up. Called and was told as ordered at 10:0pm same day delivery really meant next day delivery. Hmmmm.

When did not show up next day was told would arrive in 1 - 3 business days. Told the person I ordered same day. Oh I can see you did. Not sure why initially attempted to mislead me. Then told me there is no tracking available as the items were being shipped from a store and said he cannot access which store.

Would not have bothered ordering online if not going to show up when promised. Still waiting.

Still trying to find out where my delivery is. I paid for express next day delivery however MK is passing the buck to UPS!

It is very likely that I will never be buying from Michael Kors again as the delivery process is just complete shambles and no one seems to have correct up to date info!

If I could put no stars I would. I bought a coat online. It's way too big and the quality is poor the buttons are falling off and stitching is missing.
I went to return it in the store - and they said they will only give me store credit because I paid via PayPal. I asked to have it back in PayPal account and they said no. It's not apparent in the sales terms - you have to click on a different web link to get the return policy. When I said that's not really acceptable when the item is poor quality they still won't take it back. Only store credit. I called customer service to see if they could help and they basically told me the same thing.
I'm writing this review and then I'm going to write to the BBB for complaint. Michael Kors - designer brand liquidation customer service.

The purse came with a bent clasp from poor packaging. Later after removing the tags to take to work. I noticed the metal hardware was scuffed. Customer service acted as though they were going to assist but later changed their mind. It's sad that you buy from a company that doesn't take pride in their shipping operators or customer service.

Ordered online - paid for express delivery.
Shipped no issues within a day
Then nothing, chased up when UPS didn't update tracking information to be told that there was a problem with the delivery and the product is being returned to them. I tried to get more information about the cause of the issue but they refused to share. They also couldn't issue a refund until they had the parts back even though they could confirm I hadn't received the goods. They said it could take up to 10 days to issue the refund when the goods are returned.
If I wanted the goods I'd have to re-order them
Was offered a 20% discount code for my next purchase - however this only applied to full priced goods.
Won't be using them again.

I placed an order on 20/9.2 days later, I emailed them and request for cancellation (that day, status in process). Unfortunately, CS replied "Unable to cancel your order as it has already left our warehouse and has been handed over to our shipping partner". Ok it seems that I will just have to accept this… it's been 5 days from the date i ordered but the status is still the same! "In process" means it have not been shipped yet? So why can't they accept my cancellation then?! Buy things online from other country can arrive within 1 week! But they keep giving excuses delay because of covid? So frustrated! The bag is quite pricey for me and i will still need to pay tax to my country when the bag arrive. But this kind of service is totally unacceptable. I will not buy from MK again in future.

I purchased 2 bags, worth almost $1000. 00, online. One was super big, and I asked to return it. But since 2 minute clear 'zipties' had been removed, in order to get the 2 bags attached inside, and it was the only way to even see them, or remove from the bags. I tried doing online chat, but they literally kept asking me questions and ending the chat without answering my questions, other than very rudely telling me I can't return if ANY tags, including the tiny clear zip ties are missing! I can TOTALLY understand about the main label tags, but the zip tie, which HAS to be removed to even unzip it is ridiculous! So, in my opinion, they purposely package their products in such a way, that you must remove those clear ties, and their 'policy' ensures you can't possibly return it, leaving you stuck with an unusable pricey bag!

I bought Men purse from Folsom Ca outlet in May and in Jul, strips were coming out.

I took to store to return they were putting us in spot that you make have mishandled it.

Worst store in Folsom, avoid buying and customer service is terrible

I have ordered a bag from this totally pathetic website which I didnt know of and after complete payment online, they are asking electricity bill and after uploading that they are asking to upload the newest one. Is this for real. Dude I hve ordered a bag not a home. Very bad experience. They have allready taken extra charges for courier and now all those issues. Will never order from this site again.

I would give this a zero star if allowed.
I bought an item online and 2 weeks later it still didn't arrive. I had to call to find out where my item was and apparently a label was created but never mailed and then item is no longer available. They offered me to buy the item in another color but for the same price I paid.
I asked for a discount and they said no, but they would give me 2 days shipping as a "curtesy."
The is the worst customer service experience ever and the item I wanted isn't even available anymore.

I would give a negative if I could. I bought 3 handbags in March. One of the zipper broke when I used the purse for the first time. They asked me to send it back, after 6 weeks no word, when I call 1 hour wait, lot of apologies, not addressing the issue with the purse. Then finally I get transferred to quality, who says it can fixed. Week 12 I get my purse with a different colored zipped, which is all crooked. I call Michael Kors again saying I am not satisfied, they say it is the Michael Kors Zipper and that is all they can do. The purse is not even 6 months old and I have used it only once, now it looks like a knockoff. I Don't buy Michael Kors ever!

To continue the poor customer service at Michael Kors. Some of the emails from yesterday and today 7/26-7/27/22. They say they will help then no they won't and now I can pay them to fix the purse. Ridiculous