Meredith Lodging

Never again! Seriously, google "Meredith Lodging reviews" and look at their complaints on Better Business Bureau and you will see I am not the only one. This business is taking advantage of the pandemic and keeping as much money from reservations as they possibly can by hiding behind vague contract references. Do not be fooled by their responses to reviews and their messaging on their website about how "we are all in this together." When it comes to non-public, direct communication, they will not give a straight answer and they will stonewall you with a "sucks to be you" attitude. We reached out to them 60 days ahead of our check-in date because, as essential workers, we already know from our employers we will no longer be available for travel in July. Our group includes a nurse and other emergency response workers. We are working around the clock and doing our part. We tried to do the right thing and be proactive. They could easily issue us a refund, we could part ways, and they could re-list our dates. Instead, they are refusing us a refund and have stopped communicating. I promise you, we have been nothing but polite and reasonable. Booking through AirBnB did not protect us from them.

If we we get a refund (NOT a travel "credit" or future stay voucher that we cannot use), then I will update this review.

Update 5/20: Following our social media outreach attempts, Meredith Lodging did promptly have the right person who could help us reach out and they resolved our issue with a full refund, as requested. For this we are very grateful. We understand they were low staffed and also acknowledge we were in need of an exception that their primary phone and email staff may not have had the authority to provide. We recommend continuing to advocate for what you need. If a travel credit works for you, it seems those are readily available. Once we were in touch with their leadership, their communication was polite, professional and they made solid efforts to repair our previous loss of confidence in their processes. Their PR rep staffing their social media accounts was also responsive and reassuring.

I had to select a star but of I could I would give them NOTHING. This company has been awful to deal with. They think that offering you a credit to stay within the year of 2020 is enough. Well it's not. They arent even offering credit to stay the same time of the following year. It's not just big companies that are loosing money. It's people like my family. That are self employed and dont have unemployment insurance and due to this COVID19 have to shut down. We need extra money to pay our mortgage now. More than the people who own million dollar homes on the beach as rental properties. Meridith Lodging is not doing their part to help society with this epidemic. I WILL NEVER use them again after this.

First we got the incorrect lockbox code. No big deal. We tried to watch a movie at 10:00 am but couldn't get the DVD player to play through the TV. So I called management and I was asked if Maintenance could enter our rental when we went out. I said no, no one is to enter unless we are at the rental. I asked for them to have Maintenance call me to set up a time for us to meet up. I was told I would receive a call from Maintenance shortly. I waited an hour, no call so I called management again and the lady put me on hold so she could call Maintenance. Maintenance did not answer his phone. Over the next three hours I called management at least 3 more times. By now I had been told I would receive a 100.00 refund due to the situation.
After approximately 4 1/2 hours I received a call from Maintenance. He said it wasn't his fault and said he had just received the call from management to take care of the TV/DVD issue. So now It seems they are all passing the Buck. He asked me if it was ok if he went into the rental without me being there. I was not at the rental and I told him no do not enter.
Upon returning to the rental I discovered that the door had been opened and then relocked (without me being present. I called management and was told the maintenance man had looked through the window and saw a bong on the table. I said there had been no smoking of anything in the house. I also stated "marijuana is legal". I was then told I would not receive the 100.00 discount.
Until the current management is completely replaced I Will Not do business with this company ever again.

We had originally reserved from Seaside Vacation Rentals in January. In April I get an email that they switched the company. I had to call to talk to them about the limit for people because we had 3 more then the limit. She basically told me that 3 kids would not be able to come with us, that everyone would need a bed. I stated we could bring air mattresses and she said no. The place has 6 bedrooms and can fit up to 15 people. If two people slept in each room that's only 12 so where do the other 3 people go? She wouldn't even help us to figure something elset out. I was a returning customer and now I'll never be returning.

We stayed at DaySeaCottage in July 2015 rented from meredithlogding and had a horrible experience. After the stay I filled out the review that was requested from the company and I gave it a bad review. I have checked back several times and my review has never been posted to their site. After the horrible experience and poor customer service we received, I shouldn't be suprised they wouldn't post my review, but I didn't think the level of dishonesty and greed would be that great.
We booked our vacation in January of 2015 and checked in to the house in July of 2015. We arrived on a Saturday and checked in at 4pm. We thought the house was great. It had an awesome view of the ocean which is the main reason we rented it as one person in our party was unable to get to the beach. We rented it with two other families. Saturday evening and all day Sunday and Monday we sat out on the ocean side of the house and enjoyed the view. There was no direct beach access from the house, but the view made up for it.
On Tuesday morning we were awoken unexpectedly to construction workers. They brought in supplies to start to build a porch and steps to the beach. Our view was taken up by construction supplies and workers. I immediately called meredith lodging to complain and was told they were unaware the owner had scheduled construction until that morning as the owner did not give any notice (which, by my limited research under Oregon law appears to be illegal.) Despite multiple calls of escalating complaints and a visit to their office, the construction continued for the duration of our "vacation".
We had 2 and 1/2 days of uninterrupted vacation and 4 and 1/2 days of construction supplies, construction trucks, and construction workers. The final offer meredith lodging and the owner gave us was to refund half of our vacation price. Although I laid out the multiple issues we had and the fact that more than half of our vacation was ruined, that is all they would give us.
The selfish owner should never had scheduled construction when the house had been rented in the first place, and the rental company should have either stopped the construction or offered us a different house for the duration of our stay. They should have also offered a larger refund or at least a discount on a future visit to actually use the stairs they were building during our vacation.
This whole situation has been the most frustrating experience of my life and the fact that my review never appeared on their site is the last straw. Please do not rent from meredith lodging which manages beachfront rentals and Seahaven rentals. They do not know what customer service means. Also, please do not rent the DaySeaCottage as the disrespectful and selfish owner does not deserve any income from it. Thank you.