MercariReviews 2,404

What is the scam?... hedging their bets with multiple listing of the SAME item on many platforms.
1. Lists TONS of items, gets paid, never ships item and does not reply to messages, hopes buyer will not message Mercari, seller keeps money.
2. Lists items on Mercari, in addition to Ebay, Amazon, etc. Cancels your Mercari order if the same items sell for a higher price on another platform.

This how the scammers of Mercari con buyers. These low-life scammers 'sell' you an item. The buyer pays. Then after 3 to 5 days the buyer will message the seller asking for tracking information. The seller does not reply to the messages from the buyer. One to two weeks after no reply, buyer sends a complaint to Mercari. A few hours later the buyer receives the "cancelled order" email. Takes up to one to two weeks for the refund.

So I bought a item and seller cancelled so I should get a $135 which is what I paid. I paid using my debit card which is where my refund was supposed to go but instead you give me Mercari credit really? So I try to transfer the money to my debit card along with money I made from sales which was only two items but $40 there. That means I should have got $170 and some change back but it won't let me even with my routeing number and all that info. Really so I lost $170 that I can't bget back and here is the kicker I was BANNED as a "Risk" due to only one cuss word which I admit was wrong in doing but was mad at the time and told help center to "F off"

Thought I was purchasing a Juicy Couture bag and was sent a Lancome gift tote (you know the kind you get free with purchase). I tried to reach out to Mecari, they don't give you a way to contact them. I had to get the email through my PayPal account, the email was undeliverable. The bag was $30 bucks so not really worth my time to fight it. I just hope that if anyone has an issue you dont need help from Mecari. I can't get a hold of the seller. Buyer beware!

I searched for a discontinued item and found it on Mercari so I took a chance and purchased it. Big mistake. Item came promptly but it is not at all what I ordered. I ordered a nail polish and got sent a setting spray. I've tried using their return system on my phone and two different computers and it says to put my information into a form that doesn't f***ing exist! I've now been on hold for over half an hour (they keep telling me during the hold music to call back during normal business hours but IT IS NORMAL BUSINESS HOURS IN THE PACIFIC TIME ZONE THEY MENTION). I think I'm just screwed and am not gonna get my money back or the actual product I ordered. It's BS. DO NOT USE THIS SITE.

Me my mother and my sister each had

Me my mother and my sister each had accounts. We all sold different stuff. We were all banned because of having multiple accounts? Even though we are aeperate people who provided seperate bank accounts and social security numbers. I am now banned and can no longer sell on there site... I continue to get emails saying do not ever create an account or we will keep your money indefinitely. I would never recomend to someone just for the way they have treated my family. I am so disgusted with them.

So i just recently joined Mercari, and so far everything seems be fine, except for this: everytime i go to change my email or to remove my card it asks for authentication, which is reasonable, but when i type in my password it says it's wrong and when it finally works, it takes me back to my account and not to what i wanted. I have contacted them and nothing has happened. I tried to look at an order i placed and track it, but the same thing happens. And another thing, i logged out and tried logging back in, and apparently my password doesn't work. I, again, contacted them and nothing has happened. It's making me very upset and just want to get back into my account. I did try to change my password, but haven't received an email in order to change it. Anyone else having or have had these same issues? Or is it just me?

UPDATE: I figured out my issue. Apparently my email was changed, although i have to recall of changing it. Hopefully this fixes the issues i'm having

Upon tracking an item that I paid for on the Mercari app, I discovered that the item was in fact delivered by UPS post office. However, I never received the item. I contacted the post office that said all they know it was delivered because it said it was. I have emailed Mercari the same day it say it was delivered Mercari emailed me saying that they would do something about it after I had brought it to their attention when it came time to "rate the seller". But Mercari did nothing for me. I don't even know if they released my money (the cost of the item) to the seller, since I would not give them a rating. Packages should not be delivered unless someone is there to sign for it, unless other arrangements were made in advance. The only thanking Mercari suggestioned for me was changing my address Thank you for letting me know. I understand that this is frustrating as a buyer.

We offer advice on changing your address in situations like this because you can choose to have your packages delivered to another location, like your workplace or a friend you trust.

We don't want you to end up in a situation like this again.

We're happy to review cases for buyers and sellers but we never guarantee that we will approve claims. Only that we will review the claim.

I'm sorry that this didn't work out for you.

Best,
Shan
Team Mercari

Upon tracking an item that I paid for on the Mercari app, I discovered that the item was in fact delivered by FedEx. However, I never received the item. I searched all around for it but deep down I knew it had been swiped.
STOLEN! Mercari emailed me saying that they would do something about it after I had brought it to their attention when it came time to "rate the seller". But Mercari did nothing for me. I don't even know if they released my money (the cost of the item) to the seller, since I would not give them a rating. Packages should not be delivered unless someone is there to sign for it, unless other arrangements were made in advance. The irony of it all, is that the item that I was awaiting, was a video camera/ home monitor to catch the stinking thieves in this low-life town Nick-named Hollywood. Hopefully, I will be a past resident of Mt Holly, NJ

Product sold not as described and does not even come to close to requested. Seller used bad faith in selling practice and Mercari ignores the issue. I purchased an item for a my specific vehicle and in the product description states that it is for my specific vehicle. Product was sent to me and when arrived it was completely wrong (not even close to the described intent). I emailed the merchant right away upon receiving the product and their excuse is they can't return a product because it doesn't fit. If I made the mistake in not asking for a specific product and not verifying the description of the product I would quite understand and take full responsibility for my mistake, but that is not so. The Seller purposefully misled me (the buyer) and the merchant who should be an impartial mediator do not want to rectify the issue. My money is hard earned and I refuse to be cheated of it.

I ordered a bracelet from this site and they sent me the wrong shipping number i had to go to the post office multiple times just to find out the package with the tracking number they sent me was no where near what I was suppose to get. Also that package had the wrong name and address on it. I am so upset and very highly unsatisfied. I even tried to call and email Mercari and no one helped me at all. This is the worst site ever.

Beware of the seller campthrift! Seller had several lots of Manson t-shirts and I contacted through chat to see if the lots could be combined into one for one price. He agreed to the price and said he would combine the lot that night. Five days later with me sending messages everyday I finally ask him what's going on. He responded back that he agreed prematurely and that the price was too low. Then I contacted mercari support to see if anything could be done. I got the answer back that bulk deals are at the discretion of the seller and that there was nothing I could do. I love mercari and until now have had no problems. I find the lack of support saddening and will probably not use the app as much. All I can say is be on your guard and don't except support to offer the least bit of help.