MercariReviews 2,404

Mercari has been a reliable site for me. Never had any problems buying stuff in the past year. Got hoodies and shoes from there and been pretty reliable for getting my items. Nothing to shotty happened to me yet. Some other people might be just dealing with a hole sellers who try to scam anyway they can. But the site its self? Its manageable and I have been able to get a refund easily. The items don't exist forever unless they are really still there. So unless things change; its been a reliable site.

Mercari allows fake designer items (Louis Vuitton in my case) to be sold. They do not allow those scammed to return the items! STAY AWAY from this scam site.

Trash company don't waste your time and money you'll get scammed I bought a Samsung galaxy note 20 ultra from a seller name's Cellectronicz I received an empty box file a claim they closed my account and I lost my money I'll have to go dispute the charge with my bank, again don't do it.

I reach out to support only get a robo response and no help. This is unbelievable, worst part is that I can see the scammer has another fake android ad up while my account is banned. The customer support is non-existent believe me.

I paid near $600.00 for a designer bag as an anniversary gift. I did everything right. Stayed in contact with the seller requested a signature. Tracked the package regularly. The day before it was scheduled I called fedex who told me some story about how my shipment was intercepted by UPS. I call UPS and gave them the tracking number I was given and they had no idea what I was talking about. Contact the seller and the app make them aware. I was told to be patient and allow them to work on their end. All automated systems no live person. Each time I requested a live person. I reach out to ceded we're I told that I was not allowed to start a claim this had to be done by the seller. Contacted the seller and was told they could not it needed to be the app. The app later messaged saying that since there wasn't a claim made and that they would do the review on the seller for me and means that the seller would now receive their payment. It's been a week and I still don't have my purchase or my refund. I'm told by the app that I will receive a credit that can be used on the app for 30 days only. Notable this was my very first purchase on the app. I have not received the credit neither do I want too. Also the seller has blocked me! Below you will find photos on my experience.

Sellers and buyers please beware of mercari for your own sanity. This site is dubious and very shady. I came on mercari to sell my laptop which I did on 3/15/2021, had it shipped to the buyer the same day with a mercari prepaid label. Item was said to have delivered the next day 3/16 but buyer stated she never received the item. I contacted mercari via email to file a claim and I was advised by mercari support to contact the shipping carrier. Since then I have been bounced around from one representative to another and still haven't gotten paid for my laptop till now! My item has been shipped alright but mercari refuses to pay me! And now they are saying I have lost my shipping protection because I filed a claim with the shipping carrier whereas mercari support told me to! How do I report this company? Someone please help.

I am new to Mercari. My 1st transaction went smooth, not one problem, however!, my 2nd transaction was a disaster. I saw a ring that Bruce316 was selling, I sent him a message regarding size availability, he answered quickly that he would check to see if the size I wanted was available... 3 days later I never heard from him so I had to send another message with the same question. He finally answered, he had the size, so I purchased it... 7 days later still no notification he had shipped it so I had to ask him if he was going to send it or if he had sellers remorse?. HE TOLD ME SOMEONE STOLED IT AT HIS JOB! And he had a bigger size if I still wanted it. I told him to cancel the order. I paid by Paypal and submitted a cancelation request. 5 MINUTES LATER HE SENDS ME A MESSAGE THAT HE MIRACULOSY FOUND IT! WOW! IT'S NOT MY JOB TO CHASE DOWN A SELLER! BUYERS BEWARE! I WOULD GIVE HIM ZERO STARS IF IT WOULD LET ME. HE DOESN'T DESERVE 1!

Only reason I gave 1 star is because I can't go any lower. This site is terrible. Costumer service is awful. They make up rules as they go. Just absolutely pathetic!

Beware before you buy! This site and its Customer service completely favor the seller. I purchased an item that was not as described at all, so I wanted to return it. Left a message for the seller who completely ignored me. Contacted customer service, and once they finally got back to me, they informed me that I was outside the three day period and I couldn't return the the lying seller's item that I had been sent! I was outside the three days because no one got back to me in time! So I was nice, tried to give the seller the opportunity to fix things, and I got screwed over by her and their so called customer service. Now I'm stuck with a expensive bag I'll never use. As far as I'm concerned, mecari is far inferior to eBay in every way. I would NEVER recommend them to anyone!

Mercari steels money that you make in selling products. They stole over $500 on my account, be aware of this scam and don't sell threw Mercari!

Seller was to deliver a unique item and to place into the mail stream within three days. Mercari was NOT to charge my CC until they had notice of delivery. They charged me before any approval. Seller after two months, still hasn't delivered. I contacted them many times and they were not helpful. Mercari will not assist in anyway, yet continues to allow the Seller to sell on their service.

I sold a monitor and was encouraged to use their shipping label being assured that insurance will cover the cost of my item if something goes wrong. I even had it packed at the UPS drop off by the staff there.

It's a total scam and there for marketing purposes. You won't get help and they will be less than truthful describing how you packed the item and then sy you should of done this or that. There's basically nothing you can do that's right. You could have all the packing in the world wrapped around your item and they will say it's still not enough.

They will also downplay the steps you took to secure the item for shipment.

Just don't do it. I'm in the middle of reporting them to the State Attorney General's Office. I suggest anyone else being screwed over by this company do the same.

We have been sellers on Mercari for over a year with over 200 positive reviews. We had a buyer with now reviews or anything (which is fine)purchase a $200 item from us. The buyer opened a return and sent us back socks. Mercari sided with the buyer. We lost the money and the item. Mercari is the app scammers thrive on because Mercari doesn't support their sellers. Needless to say we don't trust the site any longer we're a small business and can't afford to be scammed out of inventory.

They have no assistance for sellers when a postal carrier loses an item or the item is delayed. Any buyer can request a refund and cancellation and you are at the mercy of the tracking. If tracking never updates you are screwed. Most expensive shipping is UPS but i never tend to have issues with them. Usps on the other hand tends to freeze tracking up a lot not sure if their equipment malfunctions or what which is a nightmare for Mercari sellers. All sellers should just stop for a week to show Mercari we are tired of it.

This seller
https://offerup.com/p/*******/
He sold me a "new in box" Sony S6700 unit. When I arrived It was out of the box and smelled like smoke. Chris (seller) said he opened it the night before so his kids could watch a dvd. 1: He doesn't have kids. 2: The Sony unit is scratched and smelled of smoke. 3: The remote had a velcro piece, superglued to the back. He place the unit in my car and I didn't get to it until after I got home. My fault for blindly, believing in him. I had some very old batteries, that I told him (Chris) he could have. The batteries were in the back of the car. He put them his site to sell.
When I contacted Chris, and stated the condition of the 'new' Sony BDP 6700, he said it is new. Then he proceeded to tell me the batteries were not any good. I stated, "if they are no good, why are you selling them on your site without informing buyers?" He said he removed them. But, if you go to the site as of 13 Mar 2021, you will see them for sale. I just want to place a buyer beware notice.

I made several purchases that went smoothly. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. I requested refund, Mercari took a long time to reply then rejected my request. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. I contacted seller and they did not reply either. Very bad customer service and bad business practices. Take your money elsewhere!

After paying for my purchase, the seller cancelled, saying they couldn't ship within the time frame required by Mercari. Seller agreed I could re-buy once they were back in town. Seller then waited a period of time and relisted the item for higher price. When I message about this, seller said they're selling it for someone else and they wanted more for the item. Then she blocked me.

From seller: You accepted the offer: $35
Check order status
Très Chic
Hi there! I had until today to ship ur item, unfortunately I had to leave town for an emergency and am not back home yet! And therefore I need to cancel this order! I hope u understand! I am terribly sorry!

Let's start with shipping protection - It is almost impossible to get reimbursed for items damaged in shipping. Mercari almost always states that you didn't pack it well enough. Apparently three inches of bubble wrap and a double walled corrugated box is not enough shipping protection even though it meets Mercari guidelines as well as shipping service guidelines. So I get a damaged item returned back and Mercari files a claim with the shipper anyway and pockets the money.

I had several of these cases and filed for arbitration per Mercari's arbitration clause. Paid all of my money for arbitration but Mercari didn't even though they were properly served.

Most recently, they approved a return for an item but returned it postal instead of UPS which was the method I used to ship. Because of dimensional weighting, the returned item arrived with almost $50.00 postage due. I informed Mercari and sent the slip from the post office. They said I have to pay it to get the item and then they will give me a Mercari Credit to be used within 30 days. So I left it at the Post Office since it is their fault. That was February 13th when it was attempted to be delivered. I've gone back and forth with Mercari about this as it sat there. As of today, March 4th, 2021, there has been zero movement on the item and zero scans. It is not eligible to be redelivered. Yet they canceled the transaction and refunded the buyer. I have no product and the buyer has a refund.

There is no way to contact Mercari by phone and it generally takes days or weeks to get a response on issues. IF they even respond. You have no idea how many times I've sent emails especially about items returned not in the same condition that they have totally ignored.

We have way more issues with the company than we do with buyers on the site, although there are those as well.

Been selling on Mercari since 2017; listed hundreds of items and still had listing of 200 items when the Pandemic hit. Since March 2000, unable to access my listings due to problems with my computer which lasted months. During this time I couldn't get to my site and notified Mercari reps what happened. Long story short -- Finally accessed what I thought was my site back in Nov. 2000... not! With a balance of $80+ owing, I received a notice from Mercari that I should spend the monies I had... up to 2-2021 I corresponded with them over 70 times trying to get my monies. Constantly got assurances they would find out what happened. STILL NO MONEY! My listings are mostly removed 'cept for 6 or so. Out of business from this growing Mercari business(?!)

Beware! Do Not Use seller: BlessedByAnAngel. She is a scammer! We made a deal and then she blocked me.