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Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!
I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.
Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random đź’© still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.
Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.
Stay away from this app!
They will suspend your account for no reason and take your money.
Mercari is a SCAM
This is a decent place to buy and sell your new or used items. I have sold quite a few products on the app and everything went smoothly for me. I like that they only give people 3 days to report any issues before the payment goes through. It makes it harder for people to scam. I do think that there needs to be better customer service, especially for sellers. It would also be better if I was able to promote my items without lowering the price.
I used Mercari to buy small things... cosmetic and skin care stuff. It went fine, though I found having to respond, accept, and review purchases within 72 hours of receiving a hassle. For example, a package I received while out of town I never reviewed, because I didn't get home to look at the contents until 96 hours later. And apparently, I have no easy manner by which to communicate a problem at that point. Luckily, it wasn't an issue, but I was bothered by it. About 3 weeks after that occurred, my credit card number was stolen and being used (probably something that happened while I was on vacation.) Citibank contacted me about suspicious charges and then immediately shut down the credit card and issued me a new card/number. Well, apparently, one of my Mercari purchases got swept in this situation. However, Mercari's response was to "restrict" my account, meaning I couldn't use it all, not even to respond to Mercari in regards to the problem. I then began trying to figure out how to resolve it. There were instructions to get to the right place, which I followed, and when I got to the "send" button" it would tell me there there was an "error" and to "try again later." I tried multiple times for a week. Then I found an email and contacted their customer service.
First, let's start with the fact that they never even acknowledged the problems I had with the site, nor the the fact that my credit card was compromised, and their response to my situation was, 'Your account has been limited because the credit/debit card associated with this account has initiated a bank inquiry. This can indicate that the card was used fraudulently or without the permission of the card holder." Well, gee, that was the reason I contacted you!
I then tell them the situation... AGAIN, and what happened with Citibank, and the next response I get is "Can you explain more about these unauthorized charges? The disputed items are all ordered under your name and delivered to your registered address." To which I told them, yes, I know that, but the card was cancelled by Citibank, which is why this happened. The final response I got from them was, "We have received a payment disputes on a credit/debit card which is associated to a Mercari account that is linked to your account. Disputes usually indicate an issue with the payment card or possible unauthorized use. Disputes often cause a financial loss to Mercari. Upon review, we have limited the use of your Mercari account and will be permanently closing it once all of your transactions have completed. When all your transactions and Direct Deposits are completed, your Mercari account will be closed and any new linked accounts will be closed as well."
Well, what amazing customer service! There was never any process to correct the problem. There was never any way offered to address the situation. Basically, after being a good customer for a few years, I was told F-you because my credit card was stolen. I was never given a pathway to use a different card, to go through any sort of resolution process, or any other options to clear up the problem. It was about the most unprofessional and obnoxious situation I have experienced with a retailer.
I guess I won't be straying far from eBay much in the future.
I ordered over 1700. 00 worth of product and have been fighting fighting them tooth and nail to get my money back. They sit there and say that they have insurance on your order, but then again if you get any packages stolen they refuse to do anything. I basically was not at home and someone came and stolen the packages off of my porch and even with the insurance they claim you get with the purchase I feel is a scam to make money off of us. I purchased through Mercari, but pay through zip and none of the companies want to do anything. They keep telling me after 60 days of fighting with them that I need to contact the shipping company and go through them. How are they going to refund me? Millions and Millions of packages get lost in transit all the time. I then disputed through my back about never receiving the products and then Mercari is going to tell me that I have to sit there and put it as a valid charge in order to get my money back and then sit there and tell me that I need to contact FedEx. This company is a full rip off and as you can tell from the previous comments they can't be trusted. They know what they are doing and I'm beginning to believe that I was never sent any product to begin with. Now I am out all this money and nothing to show for it. I can't dispute it through my card because they are sending my card company that it shows delivered and it never was.
I sold a like new device. The guy used it. Then said he wanted a return after he's used it.
They granted it.
Go with another app they care nothing at all about people but themselves.
My crap better be in same condition as it left.
I was sent a pair of shoes that literally fell apart the day after they arrived. Mercari refused to refund the purchase, gave the seller a great review, all because my complaint came in 7 minutes after their ridiculous "deadline". I sent them multiple e-mails, pictures, (there is no number to call) and just reiterated their "policy", and left me with no recourse.
AVOID THIS COMPANY! WORST CUSTOMER SERVICE!
Don't download this your better off selling on Poshmark or on marketplace on Facebook. They let buyers take what ever they need out of the product you send them and let them send back useless product. Bery disappointed in this company -App
Don't use this site! Item I purchased was broken. Company refused to help resolve the problem with the seller! The seller and I struck a deal to refund a portion of the sales price to have the item repaired. Mercari stepped in and prevented the deal that the seller and I mutually agreed to. Customer service did nothing but give me the runaround and repeatedly quote their return policy. NEVER USE THIS SERVICE!
I would give it 5 stars, but they added seller fees on top of paying taxes. A $9 item would earn you $3. Seems so unfair.
But other than that, my items sell fast and I have made quite a bit selling on here.
This site doesn't protect buyers. Their policies support and bias toward the sellers. They write 5 star reviews for their sellers after only 72 hours. After that the buyer has NO WAY TO REVIEW! Terrible site! Do not use!
I sold a item on mercari. The item has insurance through the mercari site for sales. The item was lost in the mail, So I called customer support now there's no answer. So only choices I had left was to email them. The customer service there is very rude and wasn't any help at all they Closed my ticket and told me not to respond back to there email. I won't be using there service anymore due to this. I guess im just lost out on my item and my money. Think twice before shopping or selling there if something happens your just out of luck. Mercari your customer service sucks!
BUYER BEWARE! ---Mercari is a TERRIBLE website for Buyers! I bought a Ralph Lauren lamp from buyer --- designertoyou --- based on the pictures she posted, but when I received the lamp it's a DULL green-aqua colour when in the pictures it was a Beautiful, Bright turquoise colour! I immediately messaged the seller telling her I was NOT Happy with the item and that I wanted to RETURN it. She NEVER RESPONDED AND BLOCKED ME! I contacted Mercari after the seller blocked me and they told me that the 3-day period for me to request to return it had passed -- AND THEY LEFT A 5-STAR REVIEW for the seller ON MY BEHALF WITHOUT MY CONSENT! I told Mercari support that I had contacted the seller within the 3 days but she never responded and instead blocked me. Mercari's response was that their procedure is that I was supposed to contact Them instead of the seller. Ok -- My bad there for not reading those rules --which are different from literally EVERY other buy. Sell website I've EVER used before - including Ebay, Craigslist, etc. This was only my 3rd purchase with Mercari and when the first item I'd bought from a different seller came with a damaged lampshade I did contact that seller who offered me a discount on a future purchase -- she didn't Block me. Sorry, but A BAD SELLER IS A BAD SELLER. And Mercari should have done something about -designertoyou- because of their Completely Inappropriate Response to me. At the very Least, Mercari should have Removed their 5-Star rating and allowed ME to RATE this HORRIBLE SELLER. When I requested to speak with a Customer service Manager, Mercari Refused and closed my complaint! Based on the online ratings here though it looks like Mercari is in the business of SUPPORTING BAD SELLERS AND ENCOURAGING BUYERS TO PURCHASE FROM THEM BY LEAVING AUTOMATED 5-STAR REVIEWS FOR HORRIBLE SELLERS ON YOUR BEHALF, I'm reporting them to the BBB, as well,
This site is the worst. First, when you search for anything, it automatically shows you all the stuff that is sold. Why? You can't really buy those items now can you. Second, their search is horrible. You are very limited in search area, and it pulls up everything under the sun not related to what you are searching for. Thirdly, their shipping charges are way over actual cost! And lastly, their cost to sell on the site is exorbitant and you get nowhere near the viewers that are available with Ebay, Facebook Marketplace, or even Offerup. Do yourself a favor and do not buy or sell on this site!
I don't recommend selling on Mercari. If you're selling something really lightweight you shouldn't have any problems but heavier items you'll likely get charged extra fees AFTER the item has already been delivered. I weight my items and put in those exact weights when choosing shipping costs and it's never right. I always get charged between $6.00 and $10.00 extra when I know the weight I chose is correct. 2 times they made me purchase a whole new shipping label so I end up making $2.00 on something I should've made $15.00 on. Poshmark is better! Poshmark has a flat rate priority shipping close to $8.00 and you never get charged extra. I've also been scammed on Mercari 2 times and never got my money back.
Buyer beware! I purchased designer items 3 times, description included the fact that item was 100% authentic and included the original designer box and authenticity card. Once I received it was evident that it was a scam. Same seller uses different profiles to make you believe you are buying from another seller. Mercari did the right thing and reimbursed me all 3 times but I will never buy from them again. Not worth the aggravation and deception.
I had two situations. A customer sent me a broken imac Mercari did not want to refund me! Recently I accidentally ordered something from mercari using PayPal and I have yet to revive my refund. It was been over 10 days! Now I'm stuck have to pay after pay every two weeks because they wouldn't
Refund me. Money went in the trash! I would NOT RECOMMEND MERCARI!
This place is a complete ripoff! I ordered something from them and it took longer than expected to get it and when I did I didn't want it. Tried to return it and was denied. I will NEVER order anything from them again!
The seller messaged me that she could not send me a full tube of foundation but she could send me a tube that was 95% full. Replied immediately that NO, I did not want a used product, to refund my credit card. ON the same day, I ordered the product from Amazon. A few days later I checked my email for Mercari refund status, and found they had just shipped the product to me anyway. I received the product a week after purchase. I didn't open it so that I could return it, but they said it was not returnable for this particular reason! I just opened the package, and it is a used product! Do not order from Mercari...
I bought Balenciaga shoes for $676.00 and the seller sent empty box. Mercari didn't refund me even after i sent proof of pictures that box was empty. Do not fall victim to these scams. Make sure to pay with credit cards that will protect you or just do not use this platform for any purchases.
HORRIBLE SERVICE! I have had two transactions with Mercari... AND BOTH WERE TERRIBLE! When you contact their customer service for assistance... CRICKETS. NO HELP AT ALL! Tried it twice... THERE WILL NOT BE THIRD TRY. THEY LOST MY BUSINESS! I WOULD SUGGEST USING ANOTHER VENDOR FOR PURCHASES! It's all good... until it's NOT!... AND IT'S NOT!
