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Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!
I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.
Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random 💩 still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.
Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.
This is to warn buyers before making a purchase to be aware that Mercari will sell expired products. Mercari sold an expired body oil, and I have been trying to request a refund, but they kept giving me the runaround. I had bought the same oil from Marshalls and eBay, and I did not have any issues; it was one thing that they sold an expired product, but refusing to refund the money was another level. This is my first, and it will be my last patronizing Mercari.
I have tried to sell with mercari multiple times and every time something happens and then I'm left out of money. I shipped a item then it was canceled so the person recieved the item and got their money back. Mercari would not reimburse me. The last one I shipped it came in damaged and mercari would not help so I'm out. They can't stay in business much longer
Buyer BEWARE! I just purchased a bathing suit that was NWT. The suit arrived with discoloration and was defective. Mercari did not refund my money or allow me to return the defective bathing suit. They said, it was "as described." This is horrific and as far as I am concerned, theft. Shame on them and the seller that shipped this to me!
This company astounds me with the most unhelpful, unprofessional, and complete ignorance when it comes to customer service.
I bought an item on Mercari about a week ago and the seller shipped the wrong item entirely. The price difference was very significant so I reached out to the seller and told him the issue. He immediately responded and stated it was his fault and he would refund my money to start the process through Mercari. The problem was, because of confirming with him, I started the return one day outside of the 3 day return policy. I asked Mercari to make an exception that the seller admitted the mistake and was willing to refund my money. Well 10 customer service reps and one supervisor later, they still absolutely refuse to allow me to start a refund. I showed proof of the conversation with the seller and they still would not budge on their decision.
Well Mercari, that's fine. You've forever lost a customer that incorrectly thought Mercari was a good alternative to eBay and others. I will refuse to ever use this trash company again and I will tell everyone I know and plenty of others who I don't know how horrendous they are when it comes to their customers.
DO NOT BUY OR SELL ON THIS APP!
That's the best advice I can give you.
My order just never showed up even after getting a tracking number and customer service was basically saying not our problem message the seller. This is why I deal with Amazon because if there is a problem they handle it!
Unable to make returns, unable to leave reviews for a seller. Seller didn't return messages, waited days and then mailed the item anyway as I was frantically trying to cancel. First and only experience with this company. And 100% the last. Lesson learned.
So Mercari has changed their pricing structure to now charge the buyer with ALL fees, leaving the seller to reap all the benefits! Trying to purchase a $110.00 wig m. With all the fees attached, including what the sellers percentage used to be, results in a whopping $154.00 purchase! I absolutely ludicrous! Reaching out to customer service and my response is, "we have millions of happy customers". Right, in your dreams. My last purchase was a wig that was listed as brand new. Came with tags REATTACHED AND DEFINITELY WORN. Had a horrible smell and of course it was just before they changed their return policy back to allowing returns! NEVER, EVER, EVER AGAIN!
The worse platform to sell or buy items. The customer service is poor. Underpaid unhappy employees that can not even understand a statement. Scam
I speak from over 20 yrs experience selling online, mercari is ghe biggest, lieing, thieving, site out there. They dint deserve the 1.2% rating they have. They deserve to be shut down, sued, and made to reimburse all the loyal sellers they have screwed over. They can take your money without your knowledge, lie about why, znd erase any evidence that they took it. You are not allowed to open a dispute about anything they do or decide, and they do not answer or even acknowledge any questions or request you have in the matter. It's what ever they want yo do. I can't believe it's even legal fir them to do what they are doing. Don't get involved with this site, you will regret it. I've no idea why or how they are allowed to do what they are doing to people. I'm just beside myself, my advice DO NOT DEAL WITH THIS SITE, BUYING OR SELLING. YOU WILL BE CHEATED AND CAST ASIDE LIKE YOUR NOTHING.
Do to their new policy of charging the buyer so many fees the site has become unusable, I purchased a coin for originally 399.00 after service fees and shipping and payment processing fees the total comes to 495.00. Now why you someone continue to buy from them they charge 2.9% and the payment processing fee isn't standard either its based off price of items. The site is littered with counterfeits also, you can report them but it does no good. Its a shame the greed that's came from the company, I've made arund 190 purchases from the site but no longer.
I bought a product that turned out to be a fake and I was told by Mercari customer service that the only way to get a refund for a seller selling counterfeit goods which is against Mercari policy is to get a letter in writing from the company that makes the product I bought verifying that what the Mercari seller sold me is counterfeit. There is not one reason to shop at Mercari.
MERCARI BUYERS BEWARE of absurd ridiculous very high ripoff FEES. BUYERS ARE CHARGED VERY HIGH FEES AS A PUNISHMENT FOR BUYING ON MERCARI. WORST CUSTOMER SERVICE. Keep away from this GREEDY COMPANY.
Purchased 2 speakers that were grossly mis-advertised. Seller even admitted it. I asked for a return label and never received. When I reached back out to Mercari for the label they said it was too late---- I only had 3 days to return. WHAT A SCAM MERCARI is. STAY AWAY FROM MERCARI!
I am appalled. I should've looked at customer service reviews before I put my order in so many unhappy people with this company. Well, I am with you. All these people must not have graduated from high school. They don't even know what the 50 states are they say they shipped to 50 states I'm in Alaska. I'm in a state in the United States this is so wild. I have never encountered so many nonsensical people in my life. They say that Alaska in Hawaii do not get USPS or FedEx deliveries. I get them all the time now I can't even contact the seller because she graded out twoblooms don't order from them because they can't figure out the United States map and where to ship to, so someone might even get your order and not you. They have me going round and round. Allen just wants to tell me that he cannot ship to me because they only ship to the 50 states laughable and rude. Do not order from this company please. It's a bad idea.
Mercari and its HORRIBLE customer service are a no-go! Don't waste your time. The customer service reps do NOT have any interest in resolving any of your issues if you are a buyer, and it means they lose out on money! They are not helpful AT ALL. I was missing an item I PAID FOR, and the customer service rep told me to go buy it from another seller after I had already paid for it! What type of customer service is that?!?!?
THey will end up being sued for all the fruadlent fees they charge. They will have to pay back what they stole from the buyer. What a awful greedy compnay. I wish the worst for them
Awful company. Customer service is terrible. They treat you like garbage. My thoughts biggest scum bags in the business.
Be very careful with the Mercari platform itself when buying or selling.
The company's A.I. Bot scans ads and transactions for activity that could be 'construed' as a violation thus prohibited conduct.
The system will then simply shut-down your account and attempt to freeze your funds.
- Escalating the situation to a human/customer service has no bearing or influence at all.
- It almost seems like this is one of Mercari's revenue streams is to shut-down account and keep your funds.
I highly recommend using other well known and trustworthy platforms instead.
This company will not assist if you never receive your package. They finalized my purchase even after they were contacted the package never arrived. Once that sale is finalize their reason is "sorry sale was finalized " VERY SHADY BUSINESS.
I've been a Mercari seller for 12 months. In that time, I have made them $2,377. In 2 months, I will gladly say sayonara. I object to 2 things: No customer/seller support whatsoever and that they often censor or block communications between me and my buyers. Isn't censorship illegal? I am not exchanging personal information yet still their bots jump in there and make me look ridiculous to my loyal buyers. In line with censorship is that they removed a listing of a Civil War figure of General Robert E Lee, stating that it may offend some people yet many other sellers had similar figures as well as Confederate flags. WTF! Finally, their Help/Customer Service is a joke that no one laughs at. It's pathetic and mainly consists of a few selections that don't fit anyone's situation and no area where you can even type in your issue. Also, they do NOT stand by their sellers even when some jerk gives you a one star rating stating you never informed them the item had a missing part when I had clearly stated this in the description. When I finally got through to them and asked them to review the complaint and remove the negative rating, I got a canned response urging me to work with the buyer! WTFx2 people! These people need to get some training from Ebay or Amazon.
Fees to the buyers is a ridiculous business move. Can't believe they thought this was the best move in their playbook. They need to change fees back to sellers before their sites fails. Photo provided to see how a $230 transaction could've turned into a $275 transaction. I bet the other selling sites are loving the huge mistake they've made.
