MenardsReviews 346

Took back vinyl tiles that i paid cash for after 90 days, would only give me store credit, bought 2 different packs that cost more, paid some using store credit and paid cash for an extra pack, took the extra pack back the next day and they would'nt give me cash, only store credit, i will never shop at menards again! They don't deserve 1 Star, only gave them one cause that was the lowest available, they get an F from me!

I bought an item $2500, online from Menards. The item after 36 days was never delivered, sat in a warehouse. Could not contact anyone at Menards on this, and they refuse to give me full refund. Spent hours and hours on my own trying to resolve. Has been a nightmare. Do not order from Menards.com. This overall rating says it all - do your homework and avoid.

The only thing I can complain about is this 11% rebate. I have found that a lot of the employees don't understand it and they give you the price of with the rebate and that was not what I was looking for because honestly I feel that the rebate should be taken off at the registered like Lowe's does don't have to be 11% okay could even be 5% at register or the card. I have waited three years for my rebate that I sent in still waiting. So I feel that if Menards would actually give the rebate either at register or lower their prices or not necessarily give it 11% but maybe try to go ahead and give it at the register that is more or less with the whole situation should be at the register that's where the consumer will save money not have to wait for it I would shop there all the time.

Our cabinets came in damaged and of the cheapest quality the legs in them broke when ya went to move it. Their laminate butcher block counter tops are vastly overpriced and we asked for real ones and paid for real ones. They sent us the wrong counter tops this was the worst waste of 7000 dollars I have ever seen in my life I will no longer be shopping at menards ever again it's pathetic that you pay for quality and get the bottom of the barrel crap shoot that's cheaper than the shoes on my feet. It took forever to get them and worst than that they had them for a month and a half and never texted or called the measurements were completely off and the staff were so unprofessional it wasn't even funny 1000 dollars for laminate counter tops and could have gotten them from Lowes for 180 bucks never again

At the height of COVID19 Dec/-21 we purchased a RUVATI V6100 sink for the laundry room. Wife wanted quality steel & deep sink. E were assured 90 days for returns/exchanges no questions asked. We also received copy of return policy w invoice
Package was delivered to a wrong house down the street, when neighbors returned from holiday they dropped off the box end of December. We stored the box in a safe place while construction was under going. Under the circumstances connection was delayed by 2 months. Then we opened the v6100 box 2 1/2 months later to begin installation Opps discovered the sink had damaged borders & one side was curved. Being this was under mount the borders work not affect much however curved side is a show stopper.
Contacted Bernards customer service for a quick replacement. This it's when the excuses hidden term's began to show up. Basically the return policy was a farce null & void. According to Bernard defects must need reported with 3! Days of b receipt. This is never stated anywhere. Also the only refund available is to a Bernard store credit less shipping & restocking of 20%

THIS COMPANY IS AS USEFUL AS tits ON A BULL or the liberal DNC

They will & DESERVE TO GO OUT OF BUSINESS
Home Depot Lowe's and
Amazon will pulverize them

I will never but a single item from this horrible company they don't care about customer satisfaction or retaining customers

I Oredered a Simple Product online and Didn't get it. They sent me something I Never Ordered. Now they want me to take Pictures of a Product that I Never Ordered and return it before they will send me the Product that I did Order and Paid for. Scamer Rip Off Artists. Menards are Crooks!

Purchased a Men's rugged wear jacket that looked warm and like it would stand up to my work conditions as an HVAC tech. Found out that the zipper is poorly installed and gets stuck in the same spot and separates almost every time. Went back to store but they wouldn't do anything because I used their rebate slip to pay and had no receipt. I did look at the other jackets on the floor to see if they had a similar problem. ALL DID. All sizes and both colors of this jacket had the same issue. Too much fabric sewn together in one spot cause the zipper to stick. Not a good product if your trying to keep warm since the zipper won't stay closed. Also, if you buy anything at this store either save your receipt or if you purchase with rebate slip, put a dollar on a credit card or they won't track the purchase

Couldn't find a clerk in the store to ask questions. The quality of goods online is not only bad, but the service is even worse. They don't think about the customer. Companies should fire employees who are complained about by customers

I bought some insulation that had a $4.00 rebate, now it has the rebate and 11 % off. I tried to get my 11 % back but they won't give it to me because it's been more than 2 weeks. Now I have to load up all my insulation in my truck and trailer and return it and buy it again. How stupid is that! Makes me not want to shop at Menards anymore.

Ordered a vanity and 2 hours later put in a cancel request, ( by email, since there is no other way to contact them) before the money was even taken out of my account. Later noticed money was taken out of account, and 10.5 hours later got an email saying they are sorry for the delay about getting back to me, and they would put in cancellation and would get back to me. Never heard back but noticed the item had been shipped immediately after the email from them. It wasn't suppose to ship for 2 weeks according to the site. They charge a 25% restocking fee to send back on a product I canceled and they admitted to a delayed response on my request, and sent anyway. Scammers

Frustrating and confused. That's about the only way to explain this Menards store anymore. Before the pandemic hit this store had experienced and informed employees that knew where every item was at in their section and if you needed advice they would gladly help out with useful information but it seems like all those workers were let go and replaced with inexperienced people that don't have a clue about anything in the store. I would imagine it was done to save them money because keeping long term experienced and knowledgeable employees costs money. I go in and ask where I can find a certain item I'm thinking will work for a specific project I'm working on and the employees haven't a clue what I'm talking about and have no interest in helping. It's a shame that Menards would ruin something good just to save a few dollars.

Be careful of this Menard's scam. If you return a defective item, instead of replacing it on the spot, they give you an in-store credit so you can then replace the item. However, if the second item is also defective and you no longer want it, they will not refund your money. They will only give you an in-store credit. In other words, they repeatedly sell you a defective item and will not refund your money. If ever there was a scam, this is it. Plus, no one tells you about the in-store credit until after the fact. If someone would have mentioned this during the first return, I would have simply asked for a refund. I guess this how Menard's increases their sales, by scamming people. BEWARE!

We waited 6 months for an order we placed with Menards, the products NEVER came in- the store said they could not give us our money back, all they could do was a store credit. They quoted the 90 day return policy; for a "return" would you not have to actually give me something? So Not Only did they not provide us with what we ordered they then kept our money so that we couldn't go get what we needed anywhere else.

I bought Larson storm doors from Menards. If you have a problem with instillation, do not bother trying to get help from the staff of Menards. They wanted nothing to do with me and made no attempt to help me with the instillation. It was my problem. They gave me a name of someone they had worked with and I called "the installer." He wanted an outrageous fee and would work me in in the "next few months."My business days with Menards is done. They were polite as they blew me off. Never again.

There's something up with Menards hiring practices. My day to day routine has slowed down and was looing for part time work. I'm a very qualified individual for role I submit an application for yet I wasn't even considered for the job. They're to big to have manager biases or whatever that may be going on. Not even a phone interview!

Yea I'm not shopping there anymore either. There's so much stuff in these stores but never any salesman that looks at the customers needs and can tell them the basics features of the product.

Bought a bunch of Christmas stuff online. Got it delivered today and the packaging was so badly done that everything was broken. Seriously considering giving up there credit card and going to lowes and home depot. If i could give a negitive five stars i would

I purchased drywall from Menards recently and am very unhappy about the quality. It crumbles too easily. I compared it with a piece I had from before pandemic (top). The new (bottom) drywall appears to have too many air bubbles in it. After scoring and snapping, the edge is all fractured. Since I was in the middle of my project and is only 6 sheets, I am hoping it will be ok. I have two full sheets I am going to return and I will never buy drywall from Menards again since they obviously have no quality standards in place for their products. And I'm a faithful customer, who will re-think where I go when I need quality materials.

I ordered a rather expensive refrigerator and they said it would be delivered in 2 months... I emailed them the day before it would be delivered and didn't get a response. I emailed them 4 times while I was sitting at home waiting for them... they responded 3 days later and said that was an estimated date. So they gave me another date a month later... same thing - waited at home all day sent emails didn't hear back for 2 WEEKS. They haven't given me another 'estimated' delivery date on the expensive refrigerator THAT I'VE BEEN PAYING INTEREST ON FOR 5 MONTHS. COVID is not an excuse. The very very least you can do is let me know if it will be delivered WHEN YOU SAY IT IS so I don't sit home all day waiting. What a piece of crap company. If you actually want to pay for something AND GET IT - don't buy it at Menards.

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