MenardsReviews 346

I ordered a snow blower from Menards.com on 12/21/22. They told me it shipped from their Elk Horn, Ne. Store in full on the same day. Apparently they did not have one locally. It was a Christmas present for my son in Bridgeview, Il.I proceeded to track it and after a few phone calls they said it was not picked up by FedX that day.It shipped the next day 12/22/22. Now Menards charged $298.00 for priority shipping. It arrived at my sons house today 12/29/22. So much for priority shipping. I complained to their store manager, and he offered a $50.00 refund.I know that Menards could have done a better job. No follow up on shipment, or E-Mails to that effect. I will not make this mistake again, and so everyone else should be aware.

We bought a heavy duty tarp and you can see right through it. It has holes in it. They call it heavy duty? John Menards is a joke he screws people for money. The quality is not there nothing at Menards's is standard more like sub standard. I refuse to ever buy anything at Menards nor would I recommend them even if it was packing peanuts.

Our kitchen countertop replacements are finally installed. All flawed countertops returned to Menards in West Bend WI.
Refund on our major credit card was not issued to the card we used. We we told the "only" refund we were going to receive was going on a Menards In The Store Credit! The mgrs. Explained that we did not return the flawed countertops within 90 days. Are you kidding me?
That was not our fault. Here's part of the explanation of the delays: the flawed countertop was reordered. That new countertop came in with the wrong end caps. The store had to reorder a corrected order. Another delay! Another delay in our install. And the pick up date for the flawed countertops was when the store had the availability to pick up the flawed countertops at our home, another delay. Plus out installer had his own schedule that was filled with other customers so we basically had to wait for an installation date. We had no control over keeping it all within 90 days! If we personally returned the flawed countertops then we would have had cabinets without countertops for who knows how long! So Buyer Beware! Menards will find a way to come out ahead. Sad as it sounds. You are "JUST" a customer and no more. No compensation for anything. And if you file a complaint, it's only handled through emails. Emails and more emails. No human contacts you. Your complaints just go in circles when you are trying to get this whole mess cleared up. The only follow up is through the store manager.
Mgr Shane. He is very nice. But he only could do so much for you. And that was hand us the in the Menards in the store credit! And we had to pay off our credit card on our own. This was 1 big $#*! show for sure!

I usually don't write bad reviews unless is necessary to disclose inappropriate ways of doing business.

I placed an online order and I was not able to cancel it or pick it up. I've placed orders with home depot and after 15 days of no pick up the order gets cancelled and refund back to the original payment. Not the case here they cancel the order after 30 days turn it into a 90 day return, charge you a 25% restocking fee and if you don't go to the store to claim you in-store credit you will never see that money again.

Spoke to store manager and Corporate and they state they'd how they do business.

It's sad that businesses take advantage of their customers. Please read the term and conditions before you purchase. Unfortunately after reading Menards there is nothing stating store credits after 90 for online orders. So I was at a lost anyways.

Don't use their rhino after hours cage to get propane it didn't even give me propane and it cost me almost a $100. Overcharged me x 2 when inside they gave me a refund for $21.32 and then the kiosk hit me for another $57 3 days later AND THEY WONT REFUND IT

Discredited all my rebates at register during checkout so I paid cash anyway TO BE KIND. Then went to customer service and they said I didn't even have an account! THEN they tried to steal my store credit with MY PERSONAL PRAYERS WRITTEN on the back of it. So I took back my PRAYERS, caused no harm, didn't touch anyone. NOW IM BANNED from all locations for being a victim... What a disease of falsehood in management and professionalism. They gave no reason for sending a BANNED otice, this is an insult to themselves and how unintelligent they are as well.

I shop at Menards usually 2 - 3 times weekly however I an so disappointed that I will be going back to Home Depot or Lowe's. I bought a blower/ vacuum had it for a few hours realized it was poorly made and did not do the job I bought it for so I took it back to store and they would not refund my money. There are no signs or any warning about if you try the product they WILL NOT take the return. How would you know if works if you don't try it? I bought a lawn mower at Lowe's once didn't like it and they took the return so I bought a better one there. Just saying time to go back to shopping Lowe's and Home Depot! Menards you will lose this customer

I took some items back I had for awhile! Now this is not anything I just bought and had the receipt as well! Anyway it has been like a couple of days and shows pending! I finally called my bank and they told me it was Menards! Which is a bunch of you know what! So basically Menards has been using my money for 3 days and I am not getting any benefit from it! So be prepared to wait for your money to get a credited to your bank account that they gave of yours! Piss#s me off that they do that bulls#it! Take it back and 3 days later you get your money finally that they have been holding!

Obviously Menards has made a change in upper management and someone is trying to make a name for themself. Their 'sale' prices in the weekly fliers are everyday prices for most items. Their fliers used to have free or low prices on items after rebate. In the past you could count on Menards to have the lowest prices on most items compared to other retailers. Not any more, everything from dog food to wiring can be found cheaper elsewhere. I used to tell everyone to shop there and watch for deals in their sale fliers but now I tell people they are not the great place to shop they used to be. I hope this new marketing strategy bites them in the butt.

Don't buy it here! It's so dry and cut bad that your project really takes extra time trying to make it work. Sure 11% rebate but that doesn't even justify how bad this wood is. Nothing is square.

Recently purchased an upright freezer that seemed to be reasonably priced. Except with delivery, haul away of old appliance and fuel surcharges the price went up $118+. I requested a discount on the freezer, DENIED. I asked for free removal of old freezer, DENIED. I requested elimination of fuel surcharge, DENIED. Finally requested a discount on the Delivery Charge, DENIED. I requested to speak to a Manger. Some young guy stepped up, (not sure if he was a Manager) and requested a discount, DENIED. He then blamed Corporate HQ as the reason for not giving any discounts. Further explained everytjing is going up and the Times are changing. Extremely Lame.

I know your employees are not brain scientists but do you have to hire them so stupid? They don't know their $#*! from a hole in the ground. Smh.

I returned some water based paint I had never opened and received in store credit. When I tried to use the in store credit one week later I was informed it had been cancelled. I was told that it appeared to have water in it. My water based paint appeared to have water in it. They would not give my a refund and the employee who checked it herself even stated it could have been expired. I asked to see the jug myself and they told me it had already been sent off to corporate and if I had issues with the decision to discuss it with them directly. The customer service I received was absolutely horrendous.

Bought a Eku trash can that was listed for 79.99. Got to cashier and they said it was 99.99. So an employee and I went to the spot trash can was in and they had the product mixed up so I got the right one and paid for it. Got home and trash can was dented in on side. So I brought it back and found another one and opened it up and it was dented in on side too. So Menards had 2 bad trash cans sitting on shelf ready to to sell. It was clearanced out. I asked if I could get the higher priced one at 99.00 for 79.99 since both products on shelf were bad and manager said no. This was the Kokomo, In. Store. I just felt with all the trouble I went through and bringing it back only to find the other one was bad that they could allow me that. So I ended up replacing my trash can with another of same price that I didn't like as well. Customer satisfaction 1 star. First time ever having problems with Menards. Will always open up product first to check for defects since Menards doesn't.

We have shopped Menards, because of the 11% rebate. Normally, we do get the smaller rebates when we buy smaller items. This time, a big rebate was due and somehow it got lost. The manager said there was nothing he could do. Bad customer service. If Menards makes the promise, Menards should stand by it. They use Rebates International and push the blame on them. Bad business in my opinion.

Purchased what Menard's considered a"special order" exterior door, as it was not stocked as an in-store selling item. Required to pay-in-full@ time of purchase. Delay in delivery to store for pick-up, however I stayed in-touch with Yorkville, IL Menard's for pick-up. They restocked they door & did'nt inform me. After week's of emailing customer service, Menard's charged me a restock fee of 25% & the Yorkville, IL Store Manager became very rude when I tried to explain the series of events. I was issued a store credit@ the reduced amount & have yet to receive the merch credit. I guess Home Depot will definately will be my home interior place to shop after how rudely I have been treated & the run-around I received.