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MedicalAlert has a rating of 1.1 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MedicalAlert most frequently mention customer service and credit card. MedicalAlert ranks 14th among Medical Alert sites.
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I was going to sign my dad up for Medical Alert's home monitoring service, but I noticed a couple things which made me decide not to buy. First, the price was somewhat higher (maybe $5/mo) than some other services that seemed to provide the same functions (emergency pendant, free warranty, etc.). But second, the Medical Alert system didn't seem to offer the fall detection service the Philips Lifeline has which I think seems pretty valuable. I guess it pays to check around instead of clicking a Google ad (which is how I found medicalalert.com).
Answer: We bought a one-year subscription to Medical Alert for my older brother. We chose them because they were ICD safe. Unfortunately, my brother was hospitalized before the device was activated. We paid for insurance to cover lost devices. My brother's device and charger were lost in his move to assisted living. Medical Alert canceled the contract but deducted the cost of the lost device ($350) from the refund because the insurance did not apply to a canceled contract. I can't speak to the quality of service from the care standpoint. But buyer beware.
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