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MDHearingAid Reviews Summary
The company enjoys a generally positive reputation for its affordable and effective hearing aids, with many customers noting satisfaction with product quality and performance compared to more expensive alternatives. Users appreciate the self-adjustable features and the value for money. However, concerns arise regarding customer service, particularly with response times, order fulfillment, and product fit issues. Some customers experienced delays in receiving replacements and had difficulties with the ear pieces. Overall, while the company excels in providing accessible hearing solutions, improvements in customer support and product consistency could enhance the overall experience.
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Returned aids after 3 weeks. Was told they did not receive them. Sorry you lose several hundred dollars.
Sept 1,2023, ordered MDHearing tubes for Volt+ hearing aid. Several ( 3) E-mail inquiries to MDHearing referred to USPS tracking number which always, when contacted showed information received but no item. However, after every E-mail contact MDHearing right away asked per E-mail how good their service was!
Called Customer Service *******914 twice, after lengthily prologue how good MDHearing works for its customers voice claims no agent available at this time call back later! Will wait until Sept 15,3 weeks after ordering, and will stop payment to MDHearing. They deserve a 1 (one) STAR-MINUS.
Hi Georg - We are sincerely sorry to hear of the difficulty you're experiencing reaching our customer care support team. We receive an extraordinarily high number of calls and our support team members are working extremely hard to answer your calls.
To confirm, our support number is 1-800-813-5088 and we can be reached Monday through Friday, 7:00 am - 6:00 pm CST.
Please note that our highest call volume is typically, 9 am-3 pm CST Monday- Friday. Our lowest call volume is typically, 7 am-9 am CST or 3 pm-6 pm CST.
We understand that your time is valuable, which is why we’ve added the press #2 option for you to leave your name and number to have someone call you back.
We do see that we did reply to every email you sent, providing your USPS tracking number. We do apologize that it is taking a little longer to deliver your items than normal and we can assure you that the items are on their way.
Tried these out for two weeks. Paid $300 for the pair. Not worth even one third of that amount. Sound is tinny and squeals in your ear that will take away what remaining hearing you have if you're not careful. Tried multiple adjustments volume, programs, nothing helped. Watching TV? Forget it! Complete waste of time and money. And now that I want an RMA to return, I spent 20 minutes on hold to ask for one only to be told no agent is available and to call back later and hung up on by the automated system. I bought these without talking to an agent. Why do I need to talk to an agent to return them? Ridiculously, they warn you multiple times that if you return without an RMA they promise to deduct a 20% restock fee from your refund. A total SCAM. Think twice before you buy--these are nothing but earbuds made to look like hearing aids. My $180 Airpods Pro do a much better job for me. These people claim they want to help you hear better, but make you get on the phone to prove otherwise. It's simple. I want an RMA. These don't work for me, and nothing any MD telephone agent says or does is gonna change my mind. So whats the point of this dance? I'm pretty sure someone from MD will comment here with some empty apology and ask me to call again to waste more precious time. You're fooling no one MD.
Wife and I tried hearing aids from $2500 ea to $500 ea. Then we found MD online and ordered the Volt+ for $600 ea. Work as good, if not better, than $2500 ones. We had question on fit and charging. Called twice, got knowledgeable agents (they're all in USA) who listened, and answered to our complete satisfaction. Wow, great hearing, great customer service and great prices. 5 star all the way!
If I manually raise the volume on the hearing aids that seems to change the sound some. If I use the Bluetooth app, no matter what I adjust, there is absolutely NO difference in the sound--the volume certainly does not work. It is shows connected on my phone but nothing. There also things missing in my kit when I got it two days ago, which makes me think these were returned--sloppy. I am not at all convinced these are working properly, Disappointing.
Thay work better than the $1000 ones. Sound is clearer then previous models. They are little too thick, they make my ear sore on top with the pressure from the tube. The batteries last a surprisingly long time.
The right ear aid was missing. My second notification triggered investigation and overnight mailing of missing aid. Ive been increasing wear time to determine benefit. Jack F.
I purchased only the right ear hearing aid for 199.90. I works good enough for me to hear the TV on a normal sound level so my daughter and son-in-live I am living with don't have to turn their TV up several levels for me to hear. I am satisfied with the product for the price.
My last order hearing aids does not work I just open them and they do not work cant hear when I put them on do I send them back, and what address.
Thank you
I am still trying to get use to themThey are different than the other two sets I have had. I had to put on the thicker tubing. I might try them again later today..
Just okay. Not wonderful and not awful. Returning for a refund. It did not provide the strength i was hoping for even on a higher volume mode. Became sore behind my ear after hours of giving it a fair chance.
Not as loud as the sound amp I was using, and converting them to the high output tubing is confusing as how much to cut off, I don't want to ruin them.
I'm very happy with my hearing aids, even if they aren't MDHearingaid's top of the line, and very happy with their quick and responsive service in correcting a misunderstanding.
Helped hearing. Taking time to get used to the feel of it in ear canal. I can hear the television better.
The hearing aids were for my father and he still need to try them. I am unable to comment on the experience yet.
For me the earplugs are a little too big for my ears, but i try to make them work. Is there a way to make them smaller?
The MD Air hearing aids work great; I have reduced the volume on the TV by 40%. I am still trying to get rid of the occasional squeal. I worked in construction all my life and have tinnitus real bad... when I wear my hearing aids the hissing sound fades into the background, this is an unexpected benefit. One thing that I have trouble with is the stabilizer "twigs", they do not mold to the ear very well and keep popping out. These hearing aids are close to invisible. A very good value for the money.
They work as advertised. It is good to be able to hear again and surprising to know how much I was no hearing.
These hearing aides work just fine. No they are not the same as the $5000 ones. I am only allowed to replace my hearing aides every 3 years under my insurance. I either lose or break them probably more often then most. So that being said these are absolutely perfect for me.
I really enjoy these hearing aids. I was glad to find such an affordable style since the VA won't help me. They say the batteries last 4-8 days, but you can extend that a little longer by taking the battery out every night when you're done using them. It may be tedious, but worth it.
From the business
Get the best affordable hearing aids online at MDHearingAid. We offer inexpensive, high-quality hearing aids that are doctor-designed and audiologist-tested.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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We're very sorry that we have not received your hearing aids. Our return instructions include a strong recommendation to purchase insurance and use a service that provides tracking. You did not use a service that provided a tracking number. If you have a tracking number showing the hearing aids were delivered, we will be happy to issue the refund.