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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 6th among Electronics sites.
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Played me in every way possible with thinking I am getting this and that then deny me. Waste of freaking time!
Hello, MDG is disrespectful, not mindful at all,and don't care for Americans. I worked I. CUSTOMER SERVICE for years and never experienced anything like these people. I recommend staying away from this company. Not because of my situation, because you never know who these people overseas or in another really are. Probably dangerous. But those people go to jail too.
Waiting for product to arrive. Customer service was very helpful.
We are so happy that you enjoyed your experience with us, Marc! We appreciate the great review and look forward to working with you again soon.
Thank you so much for the great review, Myrna! We’re glad we could be of service and appreciate the kind words! We are looking forward to work with you for many years to come.
Until this past week I would have said I was a good customer and would always do business with MDG again, that has all changed. I ordered a few things for Christmas and paid for 2 day shipping however there was a mistake made in the shipping department and they were sent economy instead. MDG said they obviously would be taking the shipping charges off my bill but now they have changed their minds. I made several calls to Fed-ex and arranged delivery myself and by sheer luck got some of my items on time and because of my phone calls and arrangements with fed ex MDG is now saying they will not take the shipping charges off my bill. I do as well have the shipping labels that state they were sent economy and not 2 day delivery! I will not be a returning customer again! I will add a picture of at least 1 of the labels that say they were sent economy
We're sorry to hear that your experience with us was not an amazing one, Jennifer! We strive to provide exceptional service to all of our customers, and we apologize for any inconvenience in this case. Our Customer Care assistant will be in touch with you regarding this matter as we would like to make your experience a better one. For any further concerns, you can reach us directly on 1-800-906-0976 ext. 370.
This is the second time Ive ordered through this company and I will continue to order from here. The products are great and the people are wonderful!
DONT BE FOOLED. THE "POSITIVE REVIEWS" THEY ARE ALL FAKE. DO YOURSELF A FAVOR AND AVOID THIS SITE AT ALL COSTS.
We are sorry to hear about your impressions about our business! We strive to provide exceptional experience to our customers, and we are disappointed if it was not the case here. We would like to make your experience a better one, and to assist you further regarding your concerns. You can contact us directly on 1-800-906-0975 ext. 357.
They signed docs with my name that I never signed. Said I agreed to purchase price and payments and need to be held accountable makes me wonder how many others they've screwed over
We are sorry to hear that your experience was not an amazing one, Brady! We strive to provide exceptional experience to our customers and apologize for any inconvenience that this may have caused. If the Application was made without your knowledge, we would like to assist you further regarding this matter. Please contact our Verification Department directly on 1-800-906-0975 ext. 341 so they can cancel the Application and prevent this from happening in the future.
Do not spend your money with these dishonest people, my order was cancelled for no reason at all, they try to make me believe my bank declined the payment when the money was there 3 days early,payment was supposed to be made on Wed it never came out of my account, I spoke with Mary the day after Thanksgiving she said my payment would come out the following Monday still no payment deducted so I call and now Mary doesn't remember the conversation they are so full of it.Do Not Waste your time here all they do is lie, I should have listened to the reviews
We are sorry to hear that your experience with us was not an amazing one, Lionel! The payments were scheduled in a weekly frequency starting from November 15th, 2023. As per the policy, if you fail to make any of your down payments on time, the order will be cancelled. Unfortunately, the November 22nd payment has returned as insufficient banking. The refund for November 15th payment has been posted. We apologize for any inconvenience that this may have caused. For any other concerns, you can reach us directly on 1-800-906-0975 ext. 357.
I would have to say that this is one of the worst companies ever and would definitely not waste any time ordering anything from this company! I was a MDG customer for years was given a $1500.00 credit for purchases. I paid off my order which grew with major interest to $3000.00 that was paid in full. MDG kept texting and texting me about my credit application so I called and was immediately given another credit in the amount of $1900.00 I made a purchase of $1700.00 for a washer and dryer with a pending tracking order with a few seconds thereafter, I received an email stating that MDG denied my credit with an adverse action letter my credit score was over 600 so therefore, I would definitely rate MDG a 1star!
We are sorry to hear that your experience with us was not the great one! We understand the importance of providing an excellent service to our customers, and we apologize for any inconvenience that this may have caused. There is a lot of information that may change over time and therefore may affect your Account status. Credit scores are not the only deciding factor in an application. If you would like a statement of specific reasons why your application was denied, let us know, so we can assist you further regarding this matter.
Bob Batakovic not a good rep. I just had surgery, got SEVERAL emails asking WHY I hadn't ordered from this company. I finally ordered. 'Bob' asked me to go move money from one account to another. Change original info on my purchase. I did everything he asked. Was told by Bob he would contact me real soon. NEVER heard a word! What I DID receive was a order cancelation. And first payment money removed from my account!
We're sorry to hear that you had a negative experience with our customer support team, Debbie! We strive to provide the best possible experience to our customers and apologize for any inconvenience that this may have caused. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order. As our records indicate, no payment was made under your Account. For any further concerns, please reach us directly on 1-800-906-0975 ext. 357.
Great customer service a joy to use this company. Great delivery times, straight forward explanations.
Thank you for your kind feedback, Jamie-Lee! Your words are very much appreciated. We are looking forward to hear from you again.
Great company and great people. Very nice people that are very helpful.
Thank you for taking the time to leave us a 5-star rating, Jennifer! We are thrilled to hear that you loved your experience with us. We are looking forward to work with you again.
I have been purchasing through them for years, I just got a bed and the rep told me the damage was most likely due to shipping but there is nothing that they can do about it because it was not noticed within 30 days...who is looking a bed all day? Wont be ordering from them anymore
We are sorry to hear that your experience with us was not an amazing one, Brianna! We strive to provide the best possible experience to our customers and apologize for the inconvenience regarding this matter! There are strict procedures defined in our General Terms of Use https://secure.mdg.com/content/?type=terms& For any further concerns, you can contact our Customer Care Team directly on 1-800-906-0975 ext. 357.
Service rapide, poli et efficace. Réponse rapide, service en français efficace. La courtoisie du personnel est sans tache.
C’est un plaisir d’entendre vos aimables paroles, Guylaine. Merci de partager votre expérience avec nous.
I've been with Mdg for about 25 years & have never had any problems with the purchasing process. As a result, I've been given VIP status & as such, no longer have to talk to *******@MDG. I can make & complete an entirely on line.
We always enjoy hearing what our customers have to say, Angela! We’re glad we could be of service and appreciate the kind words. We appreciate your loyalty and continued trust in our business. We are looking forward to hear from you again.
Still took my money and wouldn't accept my fiancees void cheque even though it is joint with my account! Just because it doesn't say my name! Worst finance company I've ever heard of! Will harass you and argue with you about your banking information and your void cheque information! DO NOT FINANCE FROM THEM OR BORROW MONEY! THEY WILL SCAM YOU!
We are sorry to hear that your experience with us was not an amazing one, Mikalah! We strive to provide the best possible experience to our customers and apologize for any inconvenience. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person. As defined in our General Terms of Use https://secure.mdg.ca/content/?type=terms&, we may require additional verifications or information in decision making process, before accepting any order. The refund has been posted for your Account accordingly.
They charge you 4 times what you can buy in store then send statement that says minimun payment is this and your on a monthly payment but you call them and they are taking double that and says you are on the minimum payment. They lie and deceive people do not do bussiness with these people
We are sorry to hear about your impressions, John! We understand that pricing is an important factor when choosing the product. We strive to offer fair and competitive pricing, but we understand that perceptions can vary. We do offer a variety of products at different price points to meet a range of budget needs. We also have various promotions available as well as our Club Subscription program, with lower prices for our Club Subscribers.
Please be advised that MDG offers fully open term contract that you can pay off at any time you want. You can increase your minimum payments, put an extra money upon your balance or pay off the contract earlier, without any penalties or fees. That's how you will save on the Interest.
When i paid of my account never missed a payment they closed account and reported as close no other info
We are sorry to hear about the issue that you have experienced, Richard! We strive to provide the best possible experience to our customers and apologize for any inconvenience. Please provide us with your person ID number or phone number at [email protected] so we can locate your Account and look into this matter closer.
They took $2700. Out of my acct Andi have no idea who or what they are!
Never heard of. It's fraud or hack and they are unreachable!
We are sorry to hear about the inconvenience that you have experienced, Dianne! We would like to investigate this issue further. Please contact our Verification Department directly on 1-800-906-0975 ext. 341 so we can assist you regarding this matter.
I bought over 3,000 worth of product and paid it off in less than 5 months. Never missed a payment. They say they update to the credit bureaus, but that is every 3-4 months if you complain. Today my credit score dropped 18 points because they closed my account for no reason. I had a zero balance! I was going to buy something else, but not now. So they dropped my score with a hard inquiry in December and dropped my score again in September because they closed my account. I will never buy from them again.
We are sorry to hear about the issue that you have experienced, Cheryl! We strive to provide the best possible experience to our customers and apologize for any inconvenience. Please provide us with your person ID number or phone number at [email protected] so we can locate your Account and look into this matter closer.
Scam! Request the purchase of a TV and a Nintendo. I never received what I requested, however I had a withdrawal from my account for 100 dollars from them. And they refused to take them back from me. I came out losing
We are sorry to hear about your impressions about our business! We strive to provide exceptional experience to our customers and would like to look into this issue further. Please provide us with your person ID number or phone number at [email protected] so we can locate your Account and assist you further.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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We are sorry to hear that your experience with us was not an amazing one, Tro! We strive to provide the best possible experience to our customers and apologize for any inconvenience that this may have caused. Customer's pre-qualification is not considered a final approval decision. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.