Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Match

Match

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Match?
grey stargrey stargrey stargrey stargrey star

Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
219
value
228
quality
222

We monitor reviews for authenticity

Vermont
1 review
2 helpful votes
Follow Gary B.
Unfollow Gary B.
Share Review
Report Review

Bought Match last Friday. Tech support doesnt work weekends. So here it us Tuesday morning and still no help. All I need is my phone verified. Thus is bullcrap I want my money back to try another site. Will cancel tbe credit card tomorrow afternoon.

Date of experience: August 2, 2022
Texas
1 review
3 helpful votes
Follow Larry L.
Unfollow Larry L.
Share Review
Report Review

Save your time
July 30, 2022

A rip off. If you have a complaint you wait an hour and they save to change your preferences which does no good. The women I was able to see lived well over 100 miles away. I had two personal lady friends on here and they never even GOT my message! Others do 't exist or quit months ago. Just a totally ripoff.

Date of experience: July 30, 2022
Virginia
1 review
0 helpful votes
Follow JOE B.
Unfollow JOE B.
Share Review
Report Review

DON'T WASTE MONEY OR TIME ON THIS SITE- IT IS A MONEY SCAM-GETTING YOU TO SPEND MONEY TO BUY POINTS-INSTEAD OF MONTHLY OR QUARTLY SERVICE-TOTAL RIPOFF-THEY GUARANTEE A DATE-YOU DON'T GET THAT EITHER.

Date of experience: July 28, 2022
Wisconsin
1 review
3 helpful votes
Follow Kathy J.
Unfollow Kathy J.
Share Review
Report Review

6 separate times I received emails from Match indicating I had a message, when I followed the link there was nothing there. Numerous calls to customer services, only to learn they really had no idea, but assumed it was fake profiles. No helpful. Today I received another email, nothing there. Contacted CS, and they sent me to a website that wanted my credit card information to CHARGE ME to fix the situation, WTH.

Date of experience: July 27, 2022
Florida
1 review
4 helpful votes
Follow Roy A.
Unfollow Roy A.
Share Review
Report Review

Decietful site
July 22, 2022

So very strange the day you decide to leave Match.com site, surprisingly you tend to get thrice the number of Likes and messages, coupled with a 50% discount to return back to their site. How low and deceitful taking advantage of customers. While being a member this was never the case, I'd get 1 or 2 likes/messages a fortnight, in less than 2 weeks of unsubscribing with Match.com I've received 6 likes and couple messages. This is not just my opinion but several colleagues of mine that received the same response.

Date of experience: July 22, 2022
Missouri
1 review
2 helpful votes
Follow Wesley D.
Unfollow Wesley D.
Share Review
Report Review

I paid for 6 months, after a few weeks they turned of my likes/matches to get me to pay more than the original membership. Hung up on numerous times by their out of country call center. A sham an rip off. Trash!

Date of experience: July 15, 2022
Ohio
4 reviews
9 helpful votes
Follow Ronny R.
Unfollow Ronny R.
Share Review
Report Review

Investing money is one thing, wasting it is another. Don't waste it pointlessly on Match. Match is anything but a dating site. Most of my matches were ridiculously inappropriate or downright odd. There are a lot of dead profiles, that's why very few letters actually get replies. Apart from throwing poor matches at you who will never write you back, Match never filters off scammers. Whenever you see a pretty lady on Match, you should get suspicious. In all likelihood, if she shows interest in you, she will soon come up with some sort of sob story and ask you for money. If you value your time and money - just stay away Match!

Date of experience: July 7, 2022
New Jersey
1 review
0 helpful votes
Follow HIFEY l.
Unfollow HIFEY l.
Share Review
Report Review

This is useful To Everyone Who Has Lost Their Bitcoin Or FUNDS To INVESTMENT Scam, Bitcoin MINING Scam, HACKED OR STOLEN Bitcoin, All You Need Do Is Hire{ PAYBACK REFUND} COME A Recovery Expert That's highly Professional. You Can Hire The BADDEST Recovery EXPERT {PAYBACK REFUND)COME} I've Ever Worked With BY EMAILING;- "REFUND PAYBACK (ATT) G (M)ALE ". He Is A Professional Recovery Expert That Successfully Recovered 160thousand USDT & 28k Grand Worth Of Bitcoin I Lost To INVESTMENT Scam. What A*******893. You Have To HIRE Him He Is Just The Best, He Takes Charges Only After The Job IS Done As a Guaranty That he will Get the Job Done.

Date of experience: July 3, 2022
Texas
1 review
2 helpful votes
Follow Betsy B.
Unfollow Betsy B.
Share Review
Report Review

I was very specific in my profile and in my comments about just what I was looking for in a partner. Match sent me full pages of gay men and women, they sent me a photo of Joe Biden in front of the American flag, people whose faces you couldn't see because they were covered with hats, goggles and masks. A lot of people just having their fun at my expense and Match doesn't stop them. They really thought Biden was a possibility for me? And the scammers! If I could easily detect them, why couldn't they? If they're algorithms are so sophisticated, why do they allow them to get through to legitimate subscribers? $$$$$$ They could care less about your happiness unless it means a referral to them. To anyone out there, but especially women, before trying any online dating service, watch some YouTube videos about the typical dating scammer and how they operate. One guy from Match followed this step by step. Even found him on BBB where someone had filed a complaint against Match a few years ago under a different name, but he tried to do the same to me. And when they tell you, check out my website online, just remember, anyone can create a website. He just did a lousy job of it. Do your detective work. Don't accept excuses. Match, you should be ashamed. You don't even deserve one star for allowing people like that to join. You need to create a system with background checks. I, for one, would be much more likely to try it. But you've turned me off against all of them now.

Date of experience: July 2, 2022
New Jersey
5 reviews
14 helpful votes
Follow Sulay N.
Unfollow Sulay N.
Share Review
Report Review

These sites are ALL the same with many operated by the same parent company.

Tip: If you decide to join to ANY in the future only use Paypal (not a credit card). So far I have gotten refunds super quick from 2 scam sites that didn't live up to the hype. Also on PP, you can opt your settings to block auto renewals if they try to charge you again.

Sadly some ONLY offer payment via credit card, so stay away from those 100% if you do not want to empty your bank account.

Date of experience: July 1, 2022
GB
1 review
0 helpful votes
Follow john s.
Unfollow john s.
Share Review
Report Review

Scamming company
June 25, 2022

Joined in december had no likes up to feb so tried to leave wouldnt let me kept taking money for further 4month guess what 2 dys after finally leaving got 3likes how weird but not if iys a scam the live coach is a robot who cannot help you message gary kreman the founder lets get this site shut down

Date of experience: June 25, 2022
Florida
1 review
4 helpful votes
Follow Crystal L.
Unfollow Crystal L.
Share Review
Report Review

I've tried this app two different times in three years. Same exact experience both times. Match is ungodly expensive at $40 a month! Then, they want you to pay extra ($7) to be "boosted" for ONE HOUR! You also have to pay extra for other features.
Half of the profiles are fake.
I have never in my life come across more rude men than I have on match.com. And I've worked in bars and strip clubs. So not only do you get people messaging you that have qualities you have marked as dealbreakers, so many of them are horrible.
I don't date anybody with kids. Which is a dealbreaker. Why are 75% of my messages
from men with kids? Who then get angry at you when you politely turn them down? I was getting 20 to 30 messages a day. And the ones that I wasn't interested in, which was all of them, I just simply didn't reply to. Which I even put on my profile, if I don't reply it simply means I'm not interested. Which then prompted these people to send me more messages being rude that I didn't "say thank you" for the compliments. Or-continue sending more messages asking why I viewed their profile but didn't send them a message. Doesn't surprise me why so many of these people are single.
Stick with the free apps.

Date of experience: June 17, 2022
Georgia
1 review
2 helpful votes
Follow Jan C.
Unfollow Jan C.
Share Review
Report Review

I've used it throughout the past 15 yrs and it has become the most non productive dating site over the choices out there. Unless you pay premium, you can not send or see messages. So, the no premium is a scam. Most of my matches were all out of state.And don't think that just because you're paying, you'll get better choices. I came across just as many fake profiles on match than on others. In addition to the expensive fees, they are gender bias. My male friend gets discounts of 10$/ month and I'm pretty sure it's because there are a lot less men then woman where i live. When I called they would only give me 33$/month. Lastly, I cancelled and it never went into their system so i was charged another 3 months and they refused to refund me, even after i have been a paying customer for so many years. Do not waste your money.

Date of experience: June 16, 2022
GB
1 review
3 helpful votes
Follow D S.
Unfollow D S.
Share Review
Report Review

Was a profile member for several months until a mutual like, so decided to subscribe. The chat is very simple, you reply to a member's photo and exchange rapid fire messages on first day, nothing really intuitive, as they rarely read your profile it could be a robot responding (!) Then you ask for a voice call, "yeah, no problem", but busy tonight and tomorrow and oh by the way that's too soon (!) If you want to be wound up and made to feel a fool, subscribe it's good for character building (!) But I guess this model could be applied to ALL dating sites as it's the "online messaging" that makes them money.

Date of experience: June 13, 2022
Arizona
1 review
7 helpful votes
Follow Rachel P.
Unfollow Rachel P.
Share Review
Report Review

Ugly men
June 6, 2022

As soon as I set up my profile, Match showed me an assortment of the ugliest mofos in my area. It was as if the app said, "Welcome to Match! Go $#*! yourself." I have seldom felt so disrespected. It didn't even *try* to start off showing me the best-looking people in my city at an attempt to strike a little hope in my heart — which leads me to wonder, what kind of business is this? When navigating the app for free, one's experience is incredibly limited. It's an app that *wants* your money. So what's going on? Although I didn't spend a single penny on Match (because ew), I feel like my short experience on it makes me entitled to financial compensation.

Date of experience: June 6, 2022
Tennessee
3 reviews
6 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Joined about 2 weeks ago. So far the education and ethnicity of fellows I'd be interested in meeting has been ignored by the matchmakers and there are scammers, so beware. My membership is for a minimum three months at a cost of $35/month. These sites are more interesting for younger people but I won't be renewing membership at this age. The few fellows who have replied have been uninteresting and relatively uneducated. I'm onsite until August and if things change, I'll be updating my review. In the meantime if this saves a senior some money, all well and good.

Date of experience: May 29, 2022
California
1 review
2 helpful votes
Follow Patrick S.
Unfollow Patrick S.
Share Review
Report Review

Match sends pictures of the same women over and over again. Tried to contact some with no response. I specified that I wanted to meet healthy athletic women. Keep getting obese rest home dwellers. I was informed by one Match member who I had some contact with that Match was using her profile and picture after she had canceled. I believe that most of the desirable women that Match sent me are not still using the site. Match sends contacts and after sending them a "like, their profile never shows any online activity. They are not current members, but Match will send their picture and profile over and over again. It is a total waste of time and money.

Date of experience: May 10, 2022
Ohio
1 review
2 helpful votes
Follow Ivan R.
Unfollow Ivan R.
Share Review
Report Review

It didn't work
May 8, 2022

After trying and trying on that dating site, I couldn't find any woman available.
Unfortunately I couldn't match their criteria due to my height, skin color and ethnicity.
Most of the women were interested in 6'0" tall white caucasian males.
Then I kept on messaging, messaging, messaging and clicking on their like and then nobody answered me.

Date of experience: May 8, 2022
New Mexico
1 review
1 helpful vote
Follow martin w.
Unfollow martin w.
Share Review
Report Review

I didn't even complete my profile - determined that Match.com just sends me anything they think I might like. And after one day - I opted OUT of any emails and deleted my profile. Yet they still keep sending me crap. And I mean CRAP - complete SPAM from out of area. No NO NO!

Date of experience: May 4, 2022
California
1 review
1 helpful vote
Follow Jules R.
Unfollow Jules R.
Share Review
Report Review

It works great but...
April 23, 2022

This site is for sure successful if you subscribe. However, I give it a 1 star because all the women on this app are emotionally damaged. If I was looking for a quick $#*! I'd of stayed on bumble. I thought this was for adults who knew what they wanted? More like mentally damaged women who don't know what they want and just waste my time. 10/10 girls I met on here I slept with but also just weren't ready for anything serious. So I guess it just depends what your looking for and my opinion is jaded because I want something real.

Date of experience: April 22, 2022