Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Match

Match

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Match?
grey stargrey stargrey stargrey stargrey star

Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
219
value
228
quality
222

We monitor reviews for authenticity

New Mexico
1 review
1 helpful vote
Follow jon s.
Unfollow jon s.
Share Review
Report Review

I ended my subscription over a year ago and my profile is still up. The site is a fraud and should be stopped.

Date of experience: December 15, 2013
Virginia
1 review
2 helpful votes
Follow Gordon W.
Unfollow Gordon W.
Share Review
Report Review

COMPLETE WASTE OF MONEY
December 9, 2013

COMPLETE WASTE OF MONEY. DO NOT PAY FOR THIS CRAP. BEEN PAID SUBSCRIBER BARELY A WEEK AND I HATE IT. HAD LOTS OF ISSUES WITH THE SITE. WHEN I CONTACTED CUSTOMER SUPPORT I TALKED TO RUDE AND INCONSIDERATE PEOPLE. TALKING TO EACH ONE ONLY MADE ME WANT MY MONEY BACK. I ASKED FOR REFUND, AND WAS TOLD THAT WASN'T POSSIBLE. CALLING BETTER BUSISNESS BEAURO (SPELLED WRONG, I KNOW) IN THE MORNING.

Date of experience: December 9, 2013
Indiana
30 reviews
126 helpful votes
Follow Amy L.
Unfollow Amy L.
Share Review
Report Review

Yet another scam dating site that will bill you even after you cancel your membership! I would not recommend

Date of experience: December 7, 2013
Washington
1 review
1 helpful vote
Follow Victoria T.
Unfollow Victoria T.
Share Review
Report Review

I joined about 6 weeks ago. I have gone on 3 dates with 3 different men in my area. I had a good time on each date. One of the men seemed a little too old for me, one talked about his ex-wife, and the other drunk dialed me last night, lol. But I still think going on the dates was better than sitting at home. I'm currently taking a break from it. I know people who have found matches on there. One of my friends did find a picture of a man with 3 different names and profiles. I think sticking to people in your own area is the best way to eliminate fakes. I went on there with no expectations other than to have fun, which it believe is the best way to approach dating anyway. People should be aware of the automatic renewal practice.

Date of experience: December 4, 2013
Arizona
1 review
2 helpful votes
Follow Rick h.
Unfollow Rick h.
Share Review
Report Review

Going on three weeks
November 13, 2013

Going on three weeks. Match.com offers some great tools to work with. They are not without flaws (I'm 70. A couple "perfect matches" were in their 30's. That's trying to BBQ a steak with a pilot light.) I've exchanged e-mails with a couple of very nice ladies. I'd like to meet them, in person. Hopefully, I will.

Don't take this program too seriously. You will be disappointed. They have a huge base, but you have to do the work. I'm given the option to say "No, thank you." if I don't see a profile match. I'm given several tools to let someone know I'm interested without jumping right into an e-mail conversation.

I'd recommend this program to any of my single friends... dead or alive.

Date of experience: November 13, 2013
Rhode Island
1 review
2 helpful votes
Follow p d.
Unfollow p d.
Share Review
Report Review

Boy, do I feel stupid
November 6, 2013

Boy, do I feel stupid. I wish I found this website before I joined Match and got stiffed for over a hundred bucks. They pulled the same scam on me that they did to other reviewers here. They automatically renewed my membership after three months - at a significantly higher rate than I paid to join, and refused to refund my money even though I cancelled my membership the day they charged me.
Nowhere in the sign-up information do they mention that you can only interact with other paying members, and nothing differentiates payers from non-payers when you're on the site. I now believe that the vast majority of "members" on the site are non-paying and therefore cannot respond when a paying member initiates contact. At least if the playing field were even, as it were, one could assume that a sluggish response to ones profile meant that one needed to amp it up a bit - add new pics and change the description, maybe. The was it stands, you just assume no one else is paying, and that's why few people respond to you.

To wrap it up, Match.com is scammy, has snarky customer service people, and a hard-nosed "zero-refund" policy that's anything but customer friendly. My Match.com experience left a bad taste in my mouth, and after I type the last character in this review, I'm heading to their site to get every last trace of my profile removed from their crummy website.
Caveat emptor, fellow singles! Match.com will leave you sad, broke and single. And that's no way to go through life.

Date of experience: November 5, 2013
New Jersey
1 review
1 helpful vote
Follow char b.
Unfollow char b.
Share Review
Report Review

I have had really good luck. I have found a few truly good men,, just not the one for me. I am currently dating someone for a month and, still see him on the site every day. Does anyone out there want to bait him and,, see what he is upto for me? I would be happy to return the favor.

Date of experience: November 2, 2013
New Jersey
10 reviews
346 helpful votes
Follow ROBERT F.
Unfollow ROBERT F.
Share Review
Report Review

I am from the "baby boomers era" and I have been divorced for 25 years. I have not had time to find a special someone because of a career and education. Now I am online looking at a number of dating sites. I came upon match.com and bought a 6 month membership. Remember I said I was a baby boomer in my 60s, which according to some consumer reporting agencies make up 25% of match.com subscribers or 2.5 million boomers. I need to make some things very clear; while I am in my 60s I exercise 3 times a week at a gym, eat healthy, jog, ride my bike, water & snow ski, bowl, play badminton, work on my lawns. I am 5'6" tall, and 132 lbs, my metabolic age is 49, and my BMI is 19.3. I want to share a quick story; about a month ago I accepted a day together with a 58YO lady. The next day I called her and her daughter wanted to know what I did to her mother. I told her what we did the day before. The daughter said her mother was resting and did NOT ever want to talk to me again, she said I was too active and needed that style woman. But here is the bite in the butt; I have been TOTALLY unsuccessful getting a date with a younger woman, who I probably would not kill from my active life style. Match.com wants matches age for age. Women in their 40s DON'T want men in their 60s; they want men in their 30s and early 40s. It is a shame that match.com and the women there don't understand there are finer things in life then just an age grouping. I will add; match.com customer service SUCKS! Match.com sends me daily a list of women that supposedly match my profile. I was pretty clear in stating I will NOT date out of my race, and I will NOT travel more then 25 miles. Obviously, they need a map and a colour chart! Maybe I am being much like the women I criticize, looking for a more youthful individual.

Date of experience: October 28, 2013
California
1 review
1 helpful vote
Follow Kristin Y.
Unfollow Kristin Y.
Share Review
Report Review

Hi everyone,
October 25, 2013

Hi everyone,
If you have experienced Match.com, I am sure you share my frustration. If you are on here looking for a dating site, here is an honest and thorough review of my experience:
When I first joined Match.com, I decided to sign up for 3 months for $60.
Very soon, I realized how ineffective this dating service was at matching people. They have a quiz for you to fill out so they can help you match to other people. I am severely allergic to dogs and I put my religious beliefs as very important to me on the quiz. I kid you not, over half of the people "matched" to me from the site were atheist dog lovers.
That part was disappointing, but it wasn't the worst. I decided to search for people myself. Most of the people on the site were really not that great. It was really hard to find someone decent (not old, not from out of the country, etc), let alone someone who was a good match to me. Finally, I found someone who looked average and seemed nice to talk to. I met up for my first date and while we were riding in the car together, my date from Match.com told me he was a convicted felon! I was terrified- I thought the site screened for criminals at least. Apparently not.
After that uncomfortable date and frustration with the site, I decided to let my 3 months run out and I decided to just count my loss with the $60 I spent signing up.
About 3 days after my 3 months was up, I noticed that my credit card was charged another $60. I immediately signed on to Match.com to cancel my account. I had not been on there for over a month and I thought that because it was only 3 days since they charged me and because I had not used their services for over a month, that they would understand and credit my account back.
First, I could not find any contact phone number to call them. I had to go through my credit card and the Better Business Bureau.
However, Match.com got off the hook with both because they said I had signed on during the new pay period (I HAD to sign on to cancel my account). They also said that even if I didn't sign on, because of my "agreement" with them upon signing up, they were allowed to charge my credit card for 3 more months of service unless I notified them that I didn't want them to. Apparently, they have done this to countless other people who did not want to continue on Match.com.
I felt very swindled. It was a horrible experience.
I hope that this review helps others to avoid this business; this business does not care about their customers. They charge a lot of money (and then some) and the matching is ineffective. The people on the site are very limited and some are literally criminals. I suggest saving your money and just signing up for a free dating site- there are more people on free dating sites and you're more likely to find someone who you like.
-Kristin

Date of experience: October 25, 2013
North Carolina
8 reviews
28 helpful votes
Follow Delvin H.
Unfollow Delvin H.
Share Review
Report Review

Its a well developed site but not charges are too much, very bad sites like any other, it has an inviting look but dont doubt it, its has bad as any other dating site

Date of experience: October 14, 2013
Virginia
1 review
4 helpful votes
Follow Macy D.
Unfollow Macy D.
Share Review
Report Review

Tons Of players currently on scum pond POf jumping ship onto a paying site making women believe that because they are paying, they are serious about a relationship. They are so desperate for sex they will do whatever they can to get laid because they can't any other way! All creepy perverts, low-lives. BEWARE a user called
SUGARGOLD66... THE biggest player around on every site out there! Lies about his age, (he's 47) fm Flower Mound. Always hides or changes his userid so women can't see his activity!

Date of experience: October 4, 2013
GB
1 review
2 helpful votes
Follow Keith B.
Unfollow Keith B.
Share Review
Report Review

I HAVE MET SOMEBODY BUT THESE OBSESSIVE PEOPLE DECIDED TO EMAIL ME AFTER ME DELETING MY ACCOUNT! IT IS A GOOD JOB I WAS NOT WITH HER WHEN THEY DID AFTER ME TELLING HER I HAD CLOSED IT! I EVEN TOOK A SCREENSHOT OF THE CONFIRMATION MY ACCOUNT WAS DEACTIVATED YET THEY STILL INSIST ON SENDING ME MATCHES. DO NOT JOIN THIS SITE BECAUSE THEY WILL NOT LET YOU LEAVE. WHEN YOU REACTIVATE YOUR ACCOUNT TO DELETE THE EMAIL ADDRESS YOU CAN'T DELETE IT. YOU HAVE TO CHANGE IT TO ANOTHER EMAIL ADDRESS AND THEN BECAUSE YOU DID THAT YOU HAVE TO THEN WAIT 48 HOURS BEFORE YOU CAN DEACTIVATE IT AGAIN. TALK ABOUT THEM BEING PARANOID ABOUT LOSING MEMBERS. OH AND GUESS WHAT, YOU CAN'T EVEN DELETE A PHOTO ONCE IT HAS BEEN ADDED. AGAIN PARANOID. I'M GOING TO COPY ANDF PASTE THIS ON EVERY REVEIW SITE ON THE INTERNET!

Date of experience: September 15, 2013
GB
2 reviews
2 helpful votes
Follow Chiara F.
Unfollow Chiara F.
Share Review
Report Review

Very poor site
September 11, 2013

Very poor site. No real people on there. Auto renewal is a real scam, I cancelled my subscription before renewal but they renewed it anyway. Try contacting their customer services, terrible attitude. They say its your fault that you mustn't have done it correctly. I took them to small claims court to get the £77 back. Got a letter from them along with the cheque starting dear sirs! Terrible service. Their site really isn't ipad enabled, it was slow, couldn't use chat and you ended up not bothering with it. Please steer clear.

Date of experience: September 11, 2013
Ohio
34 reviews
72 helpful votes
Follow Scott C.
Unfollow Scott C.
Share Review
Report Review

This is a OK site to join only problem is that it is real hard to cancel your membership with them and they will keep billing you. Other than that the site has a good mixture of of people looking for serious relationship.

Date of experience: September 10, 2013
Cyprus
1 review
1 helpful vote
Follow vera k.
Unfollow vera k.
Share Review
Report Review

Crappy experience
September 10, 2013

Crappy experience. Signed up on the site, spent half an evening filling in account info, looking for appropriate pics to upload etc, paid for a 3 month subscription plan straight up ($70) - only to find out in the morning that my account had been blocked. I reached out to customer service, who told me that it would be best for the match.com community to eliminate my profile - and they referred me to the terms of use, so I would work out myself what I had done wrong. I reread the stupid rules again, unable to understand why I was charged and blocked. Customer service told me this time that there are plenty of scammers on match.com from my part of the world (eastern europe) and that's why it's in the best interests of the "community" to keep me out. Why the f*** charge me and let me register in the first place? I asked specifically which provision of the terms of use i violated - and was told that i need to hire a legal rep in order to sort this out. I was one very angry and helpless ukrainain girl. So, i was refused a refund - but the money - thank god - was returned to my bank account in a couple of days. Never ever am i doing this internet thing again.

Date of experience: September 10, 2013
GB
1 review
2 helpful votes
Follow Dave S.
Unfollow Dave S.
Share Review
Report Review

Most of the profiles on this site are fake. You will receive lots of "visits" to your profile, "winks" too sometimes as soon as you sign-up for a trial. However you cannot see who these people visiting your profile are until you pay up. Then, it all stops. All this activity is automatically generate and won't be genuine prospective partners.

Date of experience: September 6, 2013
India
3 reviews
9 helpful votes
Follow Gaurav K.
Unfollow Gaurav K.
Share Review
Report Review

Yes, Match.com is one of the best dating site and its very user friendly.

Date of experience: September 1, 2013
Turkiye
10 reviews
22 helpful votes
Follow Dirk W.
Unfollow Dirk W.
Share Review
Report Review

I've tested date.com, fitnessingles.com eHarmony.com, cupid.com and Match.com. While not having much success finding the right one yet, I feel match.com makes dating less daungting then any of the other sites. The best thing of match.com is the sheer number of singles using it. The network counts!

Bottomline: match.com is probably the best dating site out there.

Date of experience: August 30, 2013
GB
2 reviews
2 helpful votes
Follow H R.
Unfollow H R.
Share Review
Report Review

They run scams to get you to sign up. I tried a free trial and had lots of messages then when I paid for a subscription I barely received any emails so seems like they gave extra exposure just to reel me in. The site is expensive and I met a real weirdo on it and complained to match.com who say they will look out for you if anything like this happens but they never responded when I reported the guy so it's all just lies.

Date of experience: August 29, 2013
GB
1 review
2 helpful votes
Follow Alex L.
Unfollow Alex L.
Share Review
Report Review

Did you know that match.com has implemented an automatic renewal system on the basis that many members will, for whatever reason, be not aware of this and find themselves having money taken from their bank account when they did not expect it. Or, many others will also forget to cancel their automatic renewal in the 48 hrs before renewal that they allow you to. Match.com will make no exceptions, once the 48 hr deadline passes, you will not be refunded your money under any circumstances. Clearly this is sharp practise on their part as they could easily send an email to all subscribers whose renewal is due. Is this the kind of dating site you would want to be a member of? I certainly do not and will be deleting my profile shortly and would urge you to do so also. I am just sending this email to members just in case not everyone is aware of match.com's policy.

Date of experience: August 25, 2013