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Match

1.5

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Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
219
value
228
quality
222

We monitor reviews for authenticity

New York
1 review
4 helpful votes
Follow Ammar A.
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Be CAREFUL, please read. An advise from a friend

If you ever decide to try this website, the first thing you need to do is subscribe and then go to the setting and cancel your subscription. If you do not do that then they will autocharge you once your subscription is over! They made me pay for total 9 month with out me knowing when I wanted to use the site only for 3 month! If you cancel your subscription directly, you can still use it until your terms are over, and you will not be autocharged.

Date of experience: August 10, 2014
Massachusetts
1 review
5 helpful votes
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Joning Match.com was no better than lighting a match to your money! They do a horrible job of "matching you" and their matches aside... a lot of people utilizing this site are for the most part - people who have not set standards for themselves. I set a radius of 30 miles for men I would be interested in meeting and set an age range from 60-65. I was wasting my time reading emails etc, from people across the country and age ranging from 40-81. So after 2 weeks I decided this was not for me... there are NO REFUNDS... a rude customer service rambled off citing the paragraph of the "terms of agreement". So I'm stuck on this God-awful website until my 3 month subscription runs out. Save your money. Match.com is a total rip-off and misrepresents itself in it's advertising of "finding you the perfect match".

Date of experience: July 27, 2014
Georgia
1 review
1 helpful vote
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I signed up for match.com. I hadn't dated in awhile so I filled out the profile questions and checked it every so often. First, let me say I have not paid a dime. Thank God. However, I found matches that we had 3 things in common (ie: felines, dining out, non smokers) but they wanted kids I did not, I did not match the body or ethnicity they were looking for. Then one day I met a real nice guy. We text, talked, emailed and IM. It ended with him asking me to send $400 for his daughter who was sick and needed medicine and food stuffs, he of course could not help because he was in the UK on business. He even stated if I did not have the money he could transfer said monies in my account. After finding out that was not going to happen and he was not getting a penny from me I never heard from him again. I think I will stick with the old fashioned way of meeting people or just be alone. I was much happier before when I was not seeing anyone than finding someone who was trying to scam me.

Date of experience: July 26, 2014
California
1 review
3 helpful votes
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It is one of worst nightmare ever, I have lost my trust in human race after being close to a month on this site. Twice being hacked on my profile and was scanned twice with phony prospect that was asking at the end for money. It is unpleasant and scary to deal with such dirty and manipulative people that could easily contact you and take advantage of your believe. The site is not secure and the costumer service is uneducated. They have not proper security in place for scammer, who are using members profile as a shield to scam innceonnt people.

Date of experience: July 26, 2014
GB
1 review
3 helpful votes
Follow K O.
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I am on Match.com at the moment but will not be renewing my subscription not because it is particularly bad but because I have decided it is not for me. I do not believe all the bad reviews. For example I am not a pervert, married man looking for affairs, sad case or a weirdo. I am just a normal single bloke looking for some female company and I am prepared to commit to a long term relationship. I have checked out a few online dating sites and Match is probably one of the better ones despite it's many faults.

Date of experience: July 24, 2014
Canada
2 reviews
5 helpful votes
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Very costly
July 23, 2014

Very costly. If you make a mistake in the online transaction, be sure, they won't refund anything, not even a partial refund to switch you to another less costly membership. Also, the features are childish: likes and winks. It doesn't work and encouraged people to a not talking environment. And once you are done with the site, they will keep you on the site for ever! Even if you request to be removed, they only "hide" your picture and the links to use features. You become their property. Stay away!

Date of experience: July 23, 2014
Washington
2 reviews
4 helpful votes
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Was just about to sign up before seeing these reviews! I guess all these sites are just scams!

Date of experience: July 22, 2014
Virginia
1 review
5 helpful votes
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I must be lucky
July 26, 2014

I must be lucky. Sure, many of the complaints I've read appear to be true, but I just met the nicest person this week and she lives about a mile from me. After trading a few emails and then sitting and talking for an hour at the park we decided that it might just work out and have started dating. We were both wary and doubtful, but the chemistry was there.

I did my own search and read a lot of profiles. The daily suggestions match emailed to me were interesting, but generally were all over the place as far as being close to being a good match.

I think a subscription to match is cheaper than buying drinks for strangers at a bar. Okay, I admit that's fun too sometimes, but not inexpensive.

Why do folks with smile in their user name always seem to be frowning? I dunno.

Have I received numerous emails from 27-year-olds 100 miles away? Sure. I'm in my 60s. Have I not received replies to some emails? Sure. Have I received winks and favorites from names with no profiles? Sure. I haven't tried to cancel yet, but I'm retired and have time to mess with match if they try to cheat me.

Date of experience: July 22, 2014
GB
1 review
3 helpful votes
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Worst dating site ever! They screw you with subscriptions and do not return your money! They are a rip off! No one is real on there and they tell you your subscription is about to run out and then they take more money from you and there is no way of closing or changing the subscription online! What a crock of $#*!! DO NOT USE!

Date of experience: July 22, 2014
North Dakota
1 review
2 helpful votes
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So if you sign up for the 6 month guarentee make sure you send at least 5 emails a month so that you can get your money back, even if there are not people on there worthy to send emails to. Horrible experience! Don't waste your money!

Date of experience: July 21, 2014
California
2 reviews
25 helpful votes
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Hated it!
July 20, 2014

Hated it! Tons of scammers (always GIS the pics, if they are too good looking to be true... they are fake profiles!) and even after reporting them, the profiles are still up. The people I wrote to didn't respond, don't think they are even still members, as I am attractive. The ones I did meet LIED about everything... height, weight, age, marital status, # of ex-wives/kids, employment status... you name it, and their pics were all completely outdated. Had 66 horrible dates in a year and have sworn off dating at all at this point. Complete waste of time and money.

Date of experience: July 19, 2014
Colorado
1 review
3 helpful votes
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I already subscribed match.com for there bundle price of $129 for 6 months and i can't still read and send emails. What should i do?

Date of experience: July 16, 2014
Illinois
1 review
3 helpful votes
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I have been on the site for 3 months at a time for about every 9 months. The matches they send are based on the most ridiculous criteria. Seriously things like, you both recently updated your profile, or neither smoke and they give only 3 criteria at a time! Also they ignore age and ethnicity preferences when they send the daily matches. Finally, they send the same "matches" every few days to weekly. They are interspersed in the ones they send. I have had 3 relationships lasting about 3 months each since 2010. It gets tiring. ALso, make sure you mark your calendars because it auto renews and they refuse to reimburse for months not used.

Date of experience: July 15, 2014
Massachusetts
2 reviews
5 helpful votes
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I've had such great success on match.com that I wrote a book about how to succeed with online dating. It's true, some people lie, but that's not Match. Coms fault. I met several fantastic, wonderful and beautiful women on Match. I'm with a sweetheart I met over 2 years ago and never would have met her without Match. Com
Have fun, be safe and be honest in your profile and with your photos.
Neil Wood

Date of experience: June 27, 2014
New York
1 review
2 helpful votes
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This site is a complete fraud. Most of the profiles do not even exist. None of the messages get through to the subscriber. DO NOT JOIN! Absolute garbage. I intend to contact a lawyer to start a class action against them to expose their fraudulant scheme!

Date of experience: June 24, 2014
Illinois
1 review
1 helpful vote
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DUMB AS HELL WEBSITE. Use at your own RISK an waste of money. Get a life and get more results in REAL life vs this site that hands women all the power. Waste of time

Date of experience: June 11, 2014
Rhode Island
1 review
1 helpful vote
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I met one person who was a good match dated for about 10 months. The site is tempting us to go back on once we meet someone and cancel. I know it is a business but come on!. It is very tempting I think for many men to go back and keep looking to see if something better is on the site. Not good. Leave us alone if we cancel and have met someone-we have the option of explaining that when we cancel. Also what is up with people leaving profiles up after they cancel and no longer subscribe?! I find many men do even when meeting someone they like. Some women too but more men.

Date of experience: June 10, 2014
Washington
1 review
2 helpful votes
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The worst in unethical internet business practices and customer service I have experienced from a US business in years --- Horrendous Internet robbery. I signed up expecting the Match.com I knew from years ago, and boy have things changed. Essential features that used to be included in the original subscription are now available only as additional expense. And when it wasn't the old Match I knew and respected, they refused to refund any portion of the steep fee I had paid. Though I was polite, professional, direct and clear in my requests, customer service actually hung up on me. They don't aim to keep customers or to let them leave still respecting the business. Match.com practices BAD BREAKUP habits.

Date of experience: June 9, 2014
California
1 review
1 helpful vote
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This is a terrible site. The men lie and say they are looking for a someone to spend their time with. When in reality they just want a one night stand I have had men stand me up, and the only ones that I liked and tell I dont want to sleep with them I want to get to know them- ing big surprise I don't hear from them!

Date of experience: June 6, 2014
Florida
1 review
2 helpful votes
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All the good reviews are from match. Fake profiles. People on match are dishonest about their job, education, don't have picture and not willing to send you one... stay away spend you money at coffee shop you may get better chance. I will rate it 0.

Date of experience: May 29, 2014