MatchReviews 1,220

I have had two 3 month subscriptions recently with 2 months off in between approximately. During the second stint I barely ever got anyone who was interested in me, but now that the subscription is up I am getting at least tw notifications a week of people who are interested in me. Coincidence? I really don't think so. Not worth the money, my advise is try eleswhere if you really want to find a match.

I want to express my absolute disgust towards the customer service department of Match.com. Users beware - if you do not take your account off of auto-renewal for billing, you will be charged and denied a refund. I called a few days after I discovered a new charge on my card because I never got a notification that my account was about to expire and apparently they put you on auto-billing when you first sign up for 'convenience so there are no lapses in service', which is really their sneaky tactic of charging you since they know not many people read fine print or will bother to change it. I spoke to three different account representatives, including someone at their corporate office and they were unwilling to help me in any regard. All they tell you is 'unfortunately, there's nothing we can do' like they are reading off of a script. What they are really saying is that, 'I am not going to put any effort into helping you fix this situation because you are not important to me'. This is the most frustrating experience I have ever had with a company, let alone a company that acts like they care about your personal happiness.

Then they sent me a customer service survey, which expires after 3 days, so now I am no longer able to give my feedback because that window has passed, so instead I'll publicly let people know how I feel. They also have horrible customer service hours (I live on the west coast) so they are closed by the time I get off work, and now they've even cancelled my account so that I am not able to use it - but they're keeping my money! If they are not going to refund my money, then they do not have the right to cancel my account.

This is an absolute scam, and they are crooks who need to be stopped. I have seriously never felt so disrespected and appalled at how heartless a corporation can be. You can bet I will be sharing my story with everyone I know and who will listen, because as a professional who has worked in customer service, marketing, and management - I know this is not how you do business or retain customers, and I do not want to see anyone else treated this way in the future.

This site is a rip off. They give you a "6 month guarantee", however the only thing you can be guaranteed is that you will be charged again and will NOT receive your 6 months free. Not only did I get charged again 120$ but they also did not give the 6 months free and will not refund the 120$ that I did not authorize. Sending the same matches over and over again and people with no pictures or that haven't even been active in over 3 weeks... Is not reasonable. Then saying I didn't meet the criteria by not sending 5 emails a month to people is never had contact with... What a joke! I could have done that but it's about a real connection, not meeting a requirement. I would never re come d this sure to anyone! Save your money and aggravation! And they are very unhelpful if you call. Word of myth us key, they can keep my money but I will make sure people know to be aware!

Match.com - ladies stay away from SUGARGOLD66 or SUGARSMYDOG - his name is RANDY MICHAELIS from Flower Mound/Coppell, TX. He is a habitual liar and cheater. He has NO CONSCIENCE! On every single dating site out there (match, pof, tinder, zoosk, eharmony, etc.) He is NOT looking for "the one" as his ridiculous lying profiles claim. Really skilled texter and can't be happy with one woman or even three for that matter - on a CONSTANT hunt for more. Don't fall for his game - he is skilled at making you feel special while cheating simultaneously! Never met anybody that can lie so easily - uses his kids as an excuse. Claims all exes are psycho stalkers - they are really nice ladies who unfortunately believed this narcissistic sociopath! BEWARE!

Without realising it I was registered for auto renew on match.com. I wasn't informed when my registration ran out and I assumed my membership was ended. Wrong! Many months later I realised £59 had been taken out of my pay pal account on several occasions. When I rang customer services I was confronted with a totally unhelpful woman who refused to refund the last installment but cancelled my account. So I am paying for nothing. I am out of work and this has left me overdrawn. I am disgusted. By not contacting members that they intend to take money from their account they are causing distress to many ex members and making extra revenue for themselves at our expense

I had a one month subscription and wanted to turn off the auto renew because I knew I would not want to sign up again, but when I tried to cancel something came up stating I could get 3 months for the price of one, so I clicked on it to see how much it would be (I'd forgotten how much I paid for the 1 month). Nothing came up to show me how much and I was still on the same screen, so continued my cancellation. Later I got an email stating I'd signed up for 3 months. Which I did not. I emailed countless times to no avail... I got no response. Since they are closed by the time I got off work, I called on one of my days off. I was told by the rep that I would be refunded for the 3 months which was supposed to be from September to November. I'm still on the site and they will not respond to my emails. Yesterday, I got an email that I was charged for another 3 months when this 3 month subscription hasn't even expired yet. More emails with no answers. Match.com is not great as far as matches (they kept giving me Canadian profiles to look at), and their customer service is horrible. Not to mention, this is not the first time this I was charged when I shouldn't have been. I should have learned my lesson the first time.

The site is a scam! I have been a member for several months, and before I subscribed I had winks from very attractive girls. After I paid for the subscription those girls would not respond to my messages or disappeared from sight altogether. After subscribing I only got Winks and responses from unattractive girls. I ended my subscription and then started getting winks from attractive girls again. The site leaves profiles up after their subscription has ended so they can promote their site by saying that have millions of members. I called customer service and they were not helpful and unable to resolve my problem or answer any of my questions. I believe that they also do notalways let communication happen between members so that they can keep the members longer. Once their members meet somebody they quit paying for the subscription so they don't let them actually meet

I recently joined Match for a second time after several years of taking a hiatus. I find it is difficult to meet someone these days and thought I would give this way another try. I am extremely confused about something that happens on Match. I am an attractive woman. I get lots of winks, interests and views. When I receive a wink or interest that I like, I take the initiative to write a message immediately.The following day I go back to the members profile and 95% of the time it is now hidden. I understand men meet someone and hide their profile. What is happening to me is something different. These are men I have never seen on the site before. Attractive. Good profiles. See them on one day. Suddenly the next day they are gone. Happening too often to be legit. Can someone explain to me what the heck is going on?

I made the mistake of paying for a subscription.
There are a lot of women flirting with me only to find out they want money or to help with a Nigerian bank account.
I have met one real person and she was nice but, not a match.
The filter process puts me with women who are way too young or don't want a guy who is not in shape.
I have gotten roughly 50+ winks and flirts and all were bogus withing about 2 months.
The one i did meet was because i emailed her and she didn't look like a hot model.
The number of fake profiles makes me think Match.com is doing it to attract more people.

Don't waste your time or money on this site. Way to many fake accounts. Tried to get my money back a week after I joined since I had seen 10 fake accounts in the first
Week. I get messages from men who know the right words to say to a women
And then goes to say they don't get on match that much so email me at my
Personal email if you don't response or say something wrong they hide the profile
I have seen the same picture for 5 didn't accounts. Will stick with pof at least
That's free

I never got any responses to 50 emails I sent on match.com. Not sure the woman on there were even alive.

I had the same poor excuse for customer service that this company stands behind company policy and the fact that you click or didn't click a button when you signed up. That was not my problem. The auto renewal feature is a good feature and I have not problem with that. My issues is that they do not warn you about charging your account. I got no notice except from my bank informing me of the overdraft caused by this charge. That is a problem. I get so many junk emails from this company on a daily basis but they can't send me one that says I am getting charged tomorrow for a renewal. Poor customer service for sure. I will never use Match.com again. There are too many free sites to use now which is why I quit using Match.com in the first place.

This site and its customer service don't deserve ANY stars! My account was set for auto renewal. Now, I don't know about the rest of you, but I have a life. I don't remember what my renewal date is. So, when $120 was withdrawn from my account without warning, I got ticked and contacted customer service. Why is it so hard for Match to send an email a few days ahead saying your subscription is about to expire and they will be taking X dollars out of said account? Other sites do it so I know it can be done. Then I complained about how they have this stupid 6 month free guarantee. I'd been on the site for 18 months with no results. So while apparently I was not eligible for the 6 month guarantee, they refunded the entire $120 they charged me. So, what's wrong with that, you must be wondering. Well, they ERASED MY PROFILE! When I try to login I get a message saying 'this profile has been resigned.' Even a non-paying member can have a profile. Why the HELL did they erase mine? I have been a paying member on and off of Match for the better part of 10 years. I've met 2 of my boyfriends on there, but I have seen customer service decend into the bowels of hell over the years. They have cut off their nose to spite their face. I will now NEVER renew my subscription, EVER with this company. I'd rather flush my money down the toilet.

I had the same experience that you guys faced... I felt of being robbed. I had put my subscription status as non renewal, however it got renewed and around 70 dollars was deducted from my account... when I asked them to return the amount, they just refused and took the whole 3 months amount, though they have an option of taking one month of 19 dollars and lied to me that I never changed the status to non-renew... never join this site. And delete you credit card details.

This site will not refund your money even though they can see that you have had no activity and are only a member for 9 days of the three months subscription. So you get to continue to pay for the remaining 3 months and get nothing in return.

My profile was stolen 3 times, I was impersonated then harassed by woman that thought I was the impersonator. I email Match 6 times to not one reply, finally I got anther nasty email form some woman and my account was locked out. I was kicked off after a year on the site. After making real connections that I had no access to and spent time with a very detailed profile these incompetents took this way to resolve an issue that was mine, I was the victim. They suck as a business and customer service not to mention protecting there members.