MatchReviews 1,220

Full of fake profiles at least 5 different women asked me to send money to pay for things like cancer treatment and children. Match took almost 140 euros from my account for 6 months. Customer service is the worst I have ever seen. Lots of fake profiles and fake photos. I can count with one hand the amount of real members that got in touch with me. Some of the girls that got in touch to con me were from Russia Lebanon and Latin america.so don't waste your time.

What's the big deal, if you want to ensure your not billed again etc simply report your card lost/stolen and the details they have will be invalidated, easier than calling up some stupid 10p a minute service, and if your really having problems with the whole consumer ramblings and believe you were ripped off file a chargeback claim with your bank?

I wish I would have read more reviews before agreeing to try Match.com. The site is ok, I suppose it did what they said it would. I personally did not find any members who I would be interested in meeting in person, but I guess some have had success. I met someone offline, so I called to cancel my subscription. The customer service representative told me the date I needed to cancel by to not be charged another fee, and I did cancel it before that date, just as he had advised. Low and behold, I was charged $69 on this month's credit card statement, and the representative I spoke to today responded with, "There is nothing we can do. I'm sorry." He would not discuss the fact that I am paying for a service I NEVER used, not once, after my first subscription expired (because it had been canceled... or so I thought). He said that I did everything correctly in canceling my membership and he guaranteed that, going forward, they would not charge my account. Great... but what about this $69 charge that I should not be paying?! I give their site 2 stars, because I suppose it might work for some. I give their customer service and hidden fees 0 stars! Extremely disappointed that a company can charge a previous customer's credit card and NOT be obligated to refund the money. Something is not right about that.:-(

Match.com is is trying to rip me off. Just like many people are saying on this and many different sites, even when you deactivate your account, Match will still charge your card. The customer service staff clearly does not give a damn about logic or obvious mistakes. "Sorry, nothing we can do." This is the only thing they will say.

I do have to say that despite the hassle of using the site for dating, I did find some nice women. But, navigating the site and working with "customer service" staff is a nightmare! Never again!

Unreliable and unethical. Their customer service is horrible, the site itself is not user friendly (unless you have 7 hours a day to go through emails and sort through their terrible messaging platform... then again, if you're inside for 7 hours it's probably how they keep you single and paying).

My card was charged again after having my account deactivated and their excuse was "there is not record of you requesting this".

But is there an email address or other way to notate this request? Nope.

Unbelievable.

My profile was up a little over two months, from June 14,2014 to August 21,2014. I just received the automatic renewal for $204.54 which is very sneakily employed, I might add. I called to request a credit as my profile had been taken down and I thought I had terminated my account on the site. Stupid me, I thought they would deal fairly with me.

They recognize I did not use the site, their policy is they do not issue credits. So, I have paid over $400 to use a site for less than three months with no hope of recompense.

I signed up for 6 month guarantee where if you don't find a Match in that time, you get an additional 6 months for free. I noticed after the 6 months that I was charged full price again. When I finally got a hold of the representative, she said you must notify Match a week before expiration of your intention to take advantage of the free 6 months.

In other words, you have to affirmatively tell them you want the free subscription that you already signed up for and earned! I asked why anyone decide to pay full price for something they're already entitled to for free?! No answer. No refund. Complete scam

I initially created a free profile last Thursday 7-9-15 and soon realized that you could not interact with others without a paid subscription. Since it said there were women interested in my profile I wanted to find out who they were. So I signed up to be a member on 7-10-15. All of their packages seemed expensive but I found a 20% coupon and was just going to get a 1 month ($32 dollars with the discount) but for $20 more I could get 3 months so I thought it was a good deal. I regret this so much now. It turned out that all of the women who winked at me and the 1 who wanted to chat were not real. Within moments a lot of the women who liked any of my pictures or winked could not be found anymore or there profiles would be listed as hidden. The one that actually chatted with me started to feel fake really fast and I could really tell something was fishy when they tried to quickly connect with me outside of the site. I wanted to cancel and get a refund that very first day I signed up 7-10-15 but their office hours were over. I sent an email but decided to chat with someone to close the account and get a refund online today Monday 7-13-15. This did not go well. Even though I explained what happened and that I did not feel secure using their service and that I immediately tried to cancel they said they could not refund 1 dollar of what I paid. I asked to speak to a supervisor and they said the same thing. This is unethical and wrong in my opinion. After reading all the other reviews this seems abusive and illegal and a government agency needs to get involved. I will keep writing to other organizations like the Better Business Bureu and alert as many people as I can to not use this fraudulent service. Stay away!

I had not been on the service for weeks because I meet someone at my gym, so canceled my subscription, then I found out a couple days after match auto-billed me and would not refund me for 3 month subscription I will never use, so for a 3 day period "I never used" I am being charged $71.97? I specifically did NOT want to be auto-billed but apparently match just over rides the customers request. I called and spoke to someone NOT in the USA that spoke VERY poor English! Ridiculous! I am Very Dissatisfied!

I have used Match.com on and off for a few years. It was above the boards in the beginning, but as time went by, greed took over and it became a "Bait and Switch". I understand of course that profit is the motivating factor behind any business venture, and I fully endorse it. However, there is a point when greed surpasses morality and the venture becomes dishonest... Match.com passed that line miles ago!
Q: Are the profiles real?
A: Yes, for the most part.
They do however have false profiles (Bots) in the system designed to deceive the potential user. When a potential customer posts a "FREE" profile, he/she will be inundated with winks, likes, and email from other users. (Some are from real paying users) You can't read them unless you pay to join. As soon as you do, and try to reply to these goddesses from all around your area, "Surprise!" Suddenly 90% of them don't exist. This is what's known as a "bait and switch" It is in fact illegal, but to pursue any legal course simply isn't worth the individual's effort. When you cancel your subscription, the BOTS are again activated and you are hit again with false replies. Never mind you didn't hear from a soul the entire time you were a paying member.
Q: Can you communicate with other members?
A: Yes... Sorta'.
You paid right? You should be able to email anyone you like right? WRONG! You can send an email to anyone you like... and they will receive it if their profile was not intentionally deactivated (hidden or deleted) by the user. However, unless the recipient is a paying member, they can't open it nor respond. (BUT YOU PAID WITH THE EXPECTATION OF BEING ABLE TO SEND EMAILS AND RECEIVE A RESPONSE) Also, unless the user deletes or hides their profile upon quitting the site, it remains visible. That means that about 90% of the profiles you are viewing belong to users who no longer visit the site... and of the ones that do, only paying members can be contacted and respond (I don't know, but that's probably only a couple percent of the profiles you are viewing)
Q: Can anybody browse my profile?
A: Yes. HOWEVER...
This is the part that pissed me off the most. Now you can pay for "Top Spot". That means that you can pay extra (it ain't cheap) to show up in the searches during peak traffic times. Essentially, what that means is that unless you pay extra, almost no one will see your profile when browsing (especially in urban and metropolitan areas) It's exactly the same a paying to skip the line at an amusement park.

I get it... Really! It's truly brilliant and creates an unbelievable revenue stream for Match.com. I do applaud them for that, but in reality it's a "gorilla warfare business tactic"... and it preys on the emotions of the public. From a consumer standpoint, you're getting hosed. As long as you know the aforementioned information going into it... Go for it. It is what it is... it does work (as well as shopping for love in a false reality can... everyone's lying).

This site is rife with fake profiles and complete with a fully automated system that on a clocked timetable will auto notify you of messages and contacts which on most cases if you attempt to go to that profile you discover it doesnt exist.

In 2015 the plot thickens as OKCupid was fully thrown into that mess early in the year and mid year news came out that OMG POF/Plenty of Fish and Tinder were being absorded into that cartel with Ashley Madison reported to soon be following.

I have had an account with several of these mostly for investigative experiences to research if the negative claims had merit.

What I am finding is a very poor state of affairs. What really gets to you is that there are actually MILLIONS OF PEOPLE who want these sites to have some level of legitimacy and who would pay for that to be the case.

However instead of being anything like a consumer favoring enterprise...

All of these seem to be real game players. Its frustrating to many many adults who are educated and wanting in many cases just to find real people to talk to with a posibility that something more could result.

I am highly in favor of all these sites and indeed the entire industry being under some form of regulation. Having a free internet does not mean its just wild wild west as far as any consumer rights and regards are concerned.

In my experience, after a long term involvement with match.com...

My entire sentiment was to break out the matches and set the thing on fire.

-k

They send you people that are interested but they havent been on the site since their free trial is over. I complained and they sent me ssupposed proof of notes sent to me from the last ten years. I did a free trial then. So i actually paid and its same guy that are on free plenty of fish and 99 percent of the profiles are even real or active members they send matches from that pool. They say that shouldnt happen all lies 3 months havent for one real live person. Huge waste of money.

I don't like auto re bill, so I ask them about how to not be re billed before joining. They told me right where to go after joining and click the box to not be re billed which I did, I'm thinking that when my 3 months is close to being up, they will let me know to rejoin for another 3 or my emails from match will stop automatically. But these dishonest money hungry out for themselves and not for us sight disregarded my auto re bill and quietly sent 4 emails that me not paying attention to being past my 3 months and re billed over 74 dollars and will not refund my money, so I have to file a claim against them. This is what makes them real sleazy is they ask for my cancellation # which they did not give me after cancelling after joining so I would a lose ground against a claim after opening 4 emails after 3 months and no cancellation #. These people are as bad as they get! They are out for your money and not for our love life. I also got only a few replies in 3 months because most are free members that they offer to get your picture and account to make them look big and bait us along with girls that will never be able to reply, unless they PAY and as with me PAY AND PAY!