MatchReviews 1,220

I recently signed up for Match.com. Almost immediately I began to get "winks" and "favorite" messages from profiles that were obviously fake. "Members" with "TEXTME@" in their profile names, or Gmail addresses as their messages. Others sent "links" for photos, or offered services. In some cases the profile names were the same, yet profile "locations" and photos were different. I complained bitterly to MATCH. No response. Then, I began getting angry emails from a few women. Apparently, my profile was hacked into, something which I since learned is not infrequent on Match, and this hacker was sending out naked pictures of himself. I tried contacting Match. NO ONLINE CUSTOMER SUPPORT after 5PM. Emails to Match and it's parent company IAC have not been returned. I have discontinued Match. Had to cancel my credit card (as I assume that was compromised, as well. DO NOT USE MATCH.

I joined www.match.com in August and paid $42 around September I had no matches and the site was lacking members, so I canceled my subscription, I canceled the auto renewal and deactivated my account, well now a message comes on my phone stating that www.match.com has taken out $46 from my credit card, This is the worst type of dating scam!

This proves that there are heartless humans out there willing to do anything to fix there pockets at the advantage of the disadvantage.

The bill you even if you cancel your subscription or update your account to not auto renew. They even have record of you updating to not auto renew but will make an excuse as to why you are still billed. They will make up a reasons for it. You need to call your credit card company and have them block their changes once you cancel. Please do not trust calling them or canceling your account on line or on the phone, even if you have the name of the person.

Don't pay for it and go for free websites:
-You cannot attach anything to your email/messages on this website
- &You can't reply the messages through your personal email (so no attachment at all!)
-The system does not follow your deal breakers... you will see all the crappy options who are not matching yourself, neither your criteria for your match... there is no process for offering you Match, but just random!
It is my first week, and the weak design of the website makes me sure I have already wasted my money for 3 months membership! Spend that money in a bar... You wont see a match, but would enjoy your drink!

I just called Match.com customer service to request a refund because they renewed my membership without sending me an email saying that they were going to do that. I spoke to Andres and to his manager Wilson R and they both refused to help me. They were both extremely rude and didn't want to hear what I had to say. Match.com has the worst customer service ever and they don't care about their customers. I will never recommend this site again becuase they just want our money.

Hello,
Am writing my first review based on dealings with Alexander, Employee ID ******* at Match.com. He was polite but extremely unhelpful and sounded almost like a robot. Additionally he allowed his staff to be rude and did not even apologize when I mentioned how rudely his staff had treated me when I asked to be transferred to a supervisor. Match.com STOLE money from me and Alexander did nothing to fix the situation. He acted like a puppet instead of a supervisor. I'm not sure of the qualifications needed to work at this company but they should be raised.

Also did not meet anyone and was not matched with anyone that fit into the (BROAD) specifics I had input

Am quite a switched on person, so realised early on I was being messaged
By a scammer. However, tried to delete my photo and my details and am unable
To do it. Match.com not great at stopping taking money, so you will have to change your
Card. A lot of fake profiles, not valid and one main concern was a scammer using photos of a U.S. army serviceman, supposedly now living here in a Scotland. I genuinely thought he
Looked handsome. He does exist somewhere in the U.S. The poor guy probably has photos
Of himself and his family on Facebook etc and doesn't know that someone has copied them and used them. Well dodgy. Worryingly, it seems too easy to do.

So my friend who is single told me she saw my husband on this site. I then created a fake account for myself and well there he was saying he was single, lying about his age and basically his entire life. I reported it to match telling them this was my husband and real info. So the decided to ban me for being married but left his account intact. I went on match again this time with my friend, and we found he had 2 accounts on there not just the 1. So we proceeded to report this information to match, They still did not ban either of his accounts. So they can keep his fake accounts up, cause he is not going to be my husband for much longer. This is a very dishonest dating site with a lot of fake accounts and liars. Buyer beware.

Whatever you do, do not use match.com! Let me save you some time and money. From my 3 month experience - which I could not get my money back - at least 30% of the "connections" are from fake accounts. This website does not do any sort of account validation and you will be spammed all day long from gorgeous 29 year old models who only want to date 50 year old men. These are all fake accounts and you will get spammed all day - match.com will do nothing about it and you will not get your money back

Here is an email I just sent to their 'customer care' team:

Dear Sir/Madam,

Here are a few of my complaints.

1) Repeat billing without an opt-in
2) Automatically checked but unwanted extras when signing-up
3) No contact from other users except when I am NOT signed up
4) Change in repeating billing policy with regards to boosts and subsequence ‘top-up' of boosts when I clearly only wanted to purchase 10!
5) Numerous bogus contacts
6) No dates for over a year despite being a decent looking guy!
7) Difficulty in finding a support number and being cut off when you select the ‘cancel repeat subsciption' button
8) Inability to remove my credit card from your database unless I renew my subscription!
9) making it as difficult as possible to cancel repeat subscriptions.

It is #8 which concerns me the most experience tells me you are in the habit of using my credit card without my consent.

Clearly it is illegal to refuse to allow me to change or destroy confidential personal data unless I pay you money so now I am formally requesting that you remove my credit card from your database.

If you refuse to do this please give me the name of the bank and I will cancel the card.

Failing that I will have to track it down myself and cancel the card, but a modicum of help from you would be nice.

I called and requested a refund, where I was hung up on by David - the supervisor, because he was tired of talking to me. I have spent a lot of money on your services - at which I was not provided. I am hoping that you have enough respect for me, your loyal customer, to issue the full refund. I understand that in your terms and conditions, that was repeated to me time and time again by the call services that intentionally hung up on me; however, at this point, it's not about the money, it's about the way you treated someone who trusted you and your abilities to provide a service. I am appalled and this will not only affect the way I view your company, but I will also share my experiences with everyone I come in contact with in regards to the way I was treated. I am, in no means, threatening the validity on your company, but I will say that I no only feel cheated, but used by Match.com.