MatchReviews 1,219

I don't think I've ever written a review of a product or service until now, and not for good reasons. Match is the biggest scam I can think of and it's shameful that it is raking in so much revenue. They hook you on sneaky terms and refuse to refund for things like unannounced auto-renewals. In my case, I had met someone and there was no activity on my account for half a year. Upon seeing a charge on my bank statement, I called the same day to refund the charge. But they wouldn't do it. After vehemently challenging this nonsense, the customer rep reluctantly mentioned that I was eligible for a $7 refund. This business does everything to take your money and does nothing to serve its customers. Oh, and the profiles on Match suck, too.

I've used Match before with no problems. However, this time I got stuck paying for a 6 month membership that should have been free. I followed the requirements for each month and accepted free 6 month renewal. Unfortunately, I did not check my credit card statement until months later to find they charged me full price for the renewal. I called several times and was given different answers why. First, they said you need to call or email the site to say you want the extention which is garbage. 1) It had never been that way before 2) It does not say that in the FAQ 3) You need to do a thorough search of the internet to even find a contact number, match.com's site only has an email option. So after giving me the run around with that, I was told I needed to choose the premium plan and not basic. I told the representative I was looking right at the requirements on the page and both plans contained the guarantee. The final excuse was it was longer than 30 days since my charge so they could not review if I was eligible for the 6 month free guarantee(although they had no problems automatically charging me for it).
Basically Match will give you excuses not to give your money back and when you prove they are wrong and make you wait on the phone for 20 minutes each time you point out they are(probably receiving a new story to tell you from a superior), they will come up with a flimsy excuse like it's your responsibility to check your credit card charges to see if THEY charged you incorrectly. Like you should be doing their job for them.
There is a reason every Match review page you find online is negative, and this is just one of them.

I joined Match.com and Plenty of Fish (POF.com) on the same day. I used the same photos and bio on both sites. I initially used the free version of both sites but had to upgrade on Match.com to see emails (which were free on POF). In the past three months I averaged five responses on POF to every one response on Match. That's right, a 5 to 1 difference! I decided to cancel Match and followed their instructions until the process was completed on their website. However I did not receive an email confirming this but then I wasn't really looking for one not knowing I had to have it. They auto renewed me and when I called regarding this charge the next business day, they refused to refund me my full amount. Instead they said they would give me a "one time courtesy" refund of 30%. This is a total rip-off for a site that charges for what other sites provide for free. Here's something to think about, they pay millions of dollars for all their slick media ads and they are still losing out to other online dating sites. There's a really good reason for this, bad value for the money and extremely poor customer service.

I joined match on a 3 month deal. After 12 hours locked my account. Called support put on hold over 30mi min. Support comes on will not tell me why.my account is locked. Told have to respond buy email and will take another 48 hours. 48 hours later get a email saying my account is suspended and I will not get a refund. Paid 74.99 for 12 hours. There was around 10 girls in my area. Got one response. She told me she gets 10-******* resonces a month. Avoid this site

Match.com is owned by IAC 555 W. 18th St. NY, NY 10*******300. IAC owns a bevy of dating sites such as: Our Time, OK Cupid, Tinder, Chemistry, Plenty of Fish, HowaboutWe, Match Company, and many more. Match is not located in Texas, as they state. Match ignored my complaint to the BBB of the State of Texas where they have an 'F' rating. Match is not a member of the BBB so it does not good to complain to them. Your best bet is to lodge a complaint with your state Attorney General's Office; Civil Litigation Division. Also the Federal Trade Commission. IAC business practices are subject to federal and state regulations. (see the 2015 IAC Interactive Corp; Shareholder Report) In this report they admit to transmitting, storing, and sharing personal information including credit card information. To please the shareholders, they reveal in the report that they store CC information so that they can 'auto renew' their clients memberships. An interesting read. If enough of us complain, IAC will be forced to abide by the laws of our land, and will be charged with fraud. Because that is absolutely what they are committing, FRAUD.