MatchReviews 1,220

I joined Match.com a year ago and had a terrible, terrible experience. I created a genuine profile seeking a genuine woman for a long-term relationship. I literally sent out many messages to women, probably well over a 100, only to get a few responses... 19 year old out of my geographical area, in a different country, or responses of women with no pics. I was fed up and I cancelled. This month, July, 2017, I joined again on their 1 month promotion, in hopes of a better experience... WHAT A SHOCK... as soon as I created a profile, again fake reply's and young women in different country's started rolling in. The women in my area that are suppose to be active members are not. I complained to the call center of Match as you will not get through to anyone that is actually employed by the company. The call center rep was extremely RUDE to me and spoke to me like a kindergarten child with autism... constantly repeating herself, and speaking over me... would not even listen to the concerns. I then went online and used the Match 72 hour complaint customer care email line only to find out that the next day they deleted my profile... I received an email from Match noon time that same day saying, I quote (" Please know that due to our terms of use, your Match account has been terminated, we cannot disclose specifics> if you wish to obtain additional information, a valid SUBPOENA SEARCH WARRANT, OR COURT ORDER DIRECTED TO MATCH IS REQUIRED"). What kind of joke is this? I had to call my visa provider, FRAUD dept to get the multiple charges by Match.com reversed. I WOULD NEVER, EVER USE THIS DATING SITE AGAIN! HORRIBLE, HORRIBLE EXPERIENCE, AND A BIG WASTE OF TIME!

After long questionaire was sent matches that were opposite of. Women looked like hags. Signed up for $20 month trial and was charged full 6 months immediatly. Called next day to cancel and told no refunds. Total scam site. Don't sign up. Ads are total lies. When you call you will talk to Indian Robot just reads back no refund. Must get rich keeping money from giving no refunds and supplying no service. Fake woman from escort sites and file photos. Should be locked up

Decided to try this site... had issues from the start. It duplicated pictures and wouldn't allow me to delete. They had my birthday wrong by 24 years, therefore I was getting matched with men way too young and after hours and many tries to edit these problems, I gave up. I have tried many times to reach customer service and have had zero success. They offer a "free" trial but you have to give your cc info and sign up to get the free trial. Basically just a waste of time and money for me. I'm adding to this review that the first match they sent me that seemed a good connection turned out to be a predator... he pretended to fall madly in love and was only trying to get personal info including my salary and address and got angry when I refused to give it. Upon investigation, his info, email, website and everything about him was a front. Match.com sent him to me as a match even though he was 4 hours out of my desired range. Be aware ladies... this site does not screen the dangerous people they are sending your way. Also you should know I am a woman seeking to meet a man as a match and they constantly send me women as matches for me.

In 3 months, I think I talked to 2 people via the email function. I am a normal guy with a nice car and a graduate degree and job. I am reasonably attractive. I am funny and easy to get on with. I have actually had successes with other dating websites to some extent. What you notice about match.com is that: Nearly everyone on it over 30 is divorced and has kids. Most have had bad experiences (aka baggage) that led them to become divorced. Most are super duper paranoid about answering a simple, "hello, how are you". Like what do they expect, a world class prose about the meaning of love in North America? Something about the way this site is marketed says, "please sign up here if you are a disguntled angry person who is not really serious about dating but just making a token stab at it.
There are tons of other sites... Or better yet: Meet someone the old fashioned way! See them and talk to them and ask them out. I can't complain about the fees because I did consent to sign up for the time I did. But that doesn't mean I dont regret it!

After six weeks on Match.Com I've decided to move on. I was lucky to get two matches a day. I messaged more than a dozen men; three got back to me. Two dates. One was obviously looking for a quick hook up. Honestly, who asks someone they just met how long they need to know a guy before they have sex? Eeeewwww! The other guy met me at a cafe where he had friends waiting inside for dinner; I wasn't invited. Then there was the guy who messaged me just to tell me I was uninteresting. Not great for the ego. The whole experience ended up being more effort than it was worth. I don't know why it didn't work for me. Maybe there's just too much competition, I'm too old and probably more than a little weird. I'm proud of myself for trying though. It was hard going on a date for the first time in 30 years, but I survived the experience.

My account was hacked so had to change passwords and sign ins on every bank, credit card, email... so I canceled, then my credit card gets billed again because they have an automatic rebill on trial accounts. I had canceled! Customer service does nothing and they are clearly authorized by the company to do nothing. I am filing a complaint with the Attorney General and Bureau of Consumer Affairs. I would recommend all of you who have had similar experiences, and I see there are many to do the same in your state. It is the only way to confront this organization. The process is simple so do not be intimidated

My account was hack on a Saturday password change and email change... Had to wait till Monday to be able to cancel my account because their office hours are Monday to Friday only. Trying to imagine what two full days with no control does. Must have lost credibility with everyone I was in contact with. I had to shut down everything because there's no sense of reinstating an account that's been hack. I ask for a full refund for my trouble which many other companies would do and they didn't accept it. This company will do nothing for you if your account gets hack. I recommend Zoosk... you'll get more people looking at your profile... Don't bother with Match, you learn really quickly what they stand for when your account gets hack. The receptionist also told me that this was an issue that was common. Not a secure site, avoid it, avoid it, avoid it. Mark my words, had more success with Zoosk anyway.

They canceled me within two weeks of my subscription when I went to log back in they said check my email for the reason why they canceled me and when I did check they said I violated policy what policy because I didn't kept my picture on up or because i took it down and put some better ones up, I have no idea but it's a good thing that I did not use my bank card I use a prepaid card so they wouldn't be able to renew any membership and I put enough money just to cover one month membership I have joined this match.com before and I know the bs they do to you but I said let me give them one more chance but now I know for those who find someone good for you and for those who don't,, don't give up there's other sites out there and you will eventually will find someone safe hunting

I was a member of match.com. I canceled my account and continued to get charged through my account. They customer service are inconsiderate and rude, there is no manager to get ahold of, and all of customer service are foreigners. They will beat you around the bush, anything to keep their money. It is a joke, money grabbing selfish bastards. Make sure when you cancel your subscription ask for all your information to be deleted, or they will help them self's into opening a new subscription.

Instead of giving the user more information at a glance, or God forbid, give the user more control over what information is presented at a glance, Match has removed every bit of displayed information about a candidate other than age and an "Iceberg Shot". An Iceberg Shot is best described like this: "10% of an iceberg is above the water and beautiful; unfortunately, it's the 90% you can't see that's going to ruin your day". When all I can see of a woman is shoulders neck and face, "that's" an Iceberg Shot. In order to even find out where a candidate lives, you must hover over the photo. To find out anything else, you must open the candidates full profile. You don't even know if there are any other photos until you go to the full profile. The new interface is so inefficient, that I've stopped using any of the Search functions (which they've stupidly re-named "Discover"). All I check these days are "maybe" the 12 daily matches, which can sometimes make me wonder, "What the Hell are they thinking?!" Other than that, all I do is respond to "Likes", answer emails and check Views. I can not imagine what marketing imbecile thought these changes were value-added to the user. I can't imagine the executive idiots that listened to the imbecile's sales pitch and thought, "Oh yeh, this will be a big improvement for our users." If they don't restore efficiency and information at a glance, I'm going to start looking at other sites. It's really "that" bad. Match's only value is in the mere number of candidates, which "can" improve probabilities, but at an unacceptable cost now. If you value your time, don't bother looking at Match. With great disappointment - Jim Moscardini

They had many fake profiles of really nice looking people that suddenly disappear once they get your $$. I've had this experience twice with them now... There won't be a third. I would really like my money back. It's way too expensive anyway for bogus BS! Needs to be a law suit against them... Same with Zoosk and Our Time sending fake emails once your subscription is up making you think you are missing something! Stick with POF it's free and most profiles are real and they don't seem to send fake views and emails.

Match keeps automatically charging the original credit card, so it does not check with the user before making the charges to see if the user still wants to keep the account. I was automatically charged, and after cancelling the subscription, I apparently renewed the service by going back to the same account one year later. I had to cancel the subscription a second time. The Match.com daters are okay for casual dating, but the vast majority are not looking for serious relationships. They are not looking for hookups either, but they are often uncomfortable meeting another person via online dating. I met guys who came up with a myriad of excuses to avoid seriously dating me (or anyone else).