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Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.
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I paid for a 3 month subscription and it was all the same women from OkCupid except no one ever appeared to be online. It constantly recommended women I wasnt interested in and never narrowed it down despite my completely daily Match after daily Match. I turned email notifications off, but they kept filling my inbox at a rate of at least 100 a day; I had to delete that email address. I hated everything about this app.
I've tried Match.com a few times over the years with varying degrees of success. It is however getting worse.
At a guess I would say at least 50% of the profiles are fakes, and end up being deleted when subscribers complain to Match. Of the remainder there will be many who show as your matches but haven't been online for months. I once idly tried the "shuffle" feature; every single "match" suddenly viewed my profile and added me as a favourite, suspicious much? I think so and demanded my subscription fee back. Got it too that time. Why I tried again I do not know. Over 8000 views, a few dozen emails, maybe 1:20 will respond if you email first, remember you can only reply if you have a paid sub. No dates. Of those who email me, well as above at least half are clearly fakes, some are better fakes, another 25/30% are too young or too old or just appear plain odd. Remainder have nothing to say or look thoroughly miserable, probably the thought of having wasted money on Match.com
I used match for a little while, I had a deal on a 6 mo. Subscription but stopped using it after 3 months bc I got back together with my ex bf. I didnt/forgot to turn off auto renew and I was charged double what I originally paid 6 mos later. I immediately tried to contact match but there was no phone # at first but after writing an email a message popped up w the #. I opened a dispute w my credit card and also called match and asking for a refund, at first she offered me about 60% of the total charge, I gave a very assertive no and told her I wanted the whole thing refunded! She put me on hold for a minute but came back and told me I would get a full refund. All it took was one phone call. After seeing all of the bad reviews I wanted to get the word out, they gave me what I wanted!
So I signed up 6 months ago on match.com and was not having any success. Basically I was having married men contact and me the last one was a scam looking for money. I cancelled my auto renew subscription about 2 months into my subcription so I would not be charged. They will not let you remove your credit card and I found out the hard way. Match.com actually charged me for another 6 months even though I turned off the auto renew. They are will not allow me to get a refund and their reasoning is there was activity on the account. You can still email people on their that do not pay for the website. Funny thing also is they have a match guarantee if you do not find someone in 6 months we will give you 6 months free. No they actually charged me 6 more months and I paid alot more for this time around. I am actually going to have to cancel my credit card because I am afraid they will charge me again I would not recommend this site to anyone, Alot of the people on their are scams or they are married or in a relationship looking for something on the side.
I didn't use it for a very long time because the selection pool was not good at all and I find out later that my account got hacked and my profile became some old man's profile trying to get women! So I cancelled the card in that account and turned off my auto-renew. They still got my new card information anyway (saying my financial institution provided them the new info (WTF, Capitalone?!) still charged my card and kept charging it even though I have disputed it. This site is greedy and evil and all they care about is money in their pockets. Stay very far away.
The other day I signed up on Match I knew within five minutes that it was I wasted my money I started receiving emails from women half my age from around the country that I totally fake and the women that are there how the same woman that were there a year ago and all the same women that are on Plenty of Fish so do not waste your money the site is a scam I called and asked for refund and they absolutely refused
DO NOT sign up for the fraudulent service. They will automatically renew a membership, tell you that you agreed to that, and refuse to refund your money. Beyond that, the "recommendations" that they send have nothing to do with your profile -- it's a total scam. I am reporting the charges they made to my bank account as fraudulent.
Review:
VERY DISSATISFIED CUSTOMER... The site offers a smaller monthly rate to do more months. Not aloud a refund after wanting to canx the 1st month? They entice with a lessor monthly rate for more months, but cannot get a refund if the site is not for you and/or you find a match early. Why can't they revert the price back to the 1 month rate and refund my money for months not used? Here is a Hypothetical under their current policy. Let's say you pay for a two year rate and find a match early and want to canx. You are charged the two years for the match. Whereas if we go month-to-month on original rate. You end paying way less when you find a match or just want to quit. This is a bad business practice and needs to be reported the appropriate gov agency and write many many reviews telling folks not to use your site. And if they do please only go month to month because it will cost less in the long run. WATCH OUT...
This is a follow up review. Match is a scammers paradise. Still get lots of likes views favorites. From contacts with a picture of a pretty young woman. 20 minutes or so later. Their profile is gone. Then there is still the hits you get. Views likes favs. You look at the profile. It says not active in 3 weeks. How can someone view your profile. With out being active in the site. Match generated those responses. To try to make you think your getting some where. Then all the hits from none paying members. They have contact info there. Everyone is a scammer. I have been doing an experiment. 60+ in a row. Asked for an iTunes card. The amount of fake hits I get from scammers is slowing down. I must have turned most of them down. For give cash. It's always more active on the weekends. But this site is a scam. Run by scammers. DO NOT JOIN.
Match.com is a Scam. Match is owned by Match Group, Inc. Match Group, Inc. also owns Tinder, Plenty of Fish, and OKCupid. All of these sites are Scams. My experiences has been that 95% of all Male Profiles are real, but only about 50% - 60% of Female profiles are real. The remaining profiles are Scammers or possibly even bait accounts placed by Match Group, Inc., to fool clients into thinking there are more members than there actually are. This is especially true in larger urban areas, like my area of Southern California. My main complaint about Match.com specifically is that it is a paid, account type web site, as opposed to others I've listed. If I'm going to pay for Matches and to browse, I expect there to be a higher standard of authentic accounts. Most of the fake accounts are clearly, and obviously fake. A lot of accounts even have profile photos modified with text, stating that particular users are not real. This is confusing because everyone is required to have Match.com pre-approve and authenticate both their profiles and photos before they are posted. I think a good old fashioned Class Action Law Suite would be a great solution to cripple this scam.
I was hacked three times in one month at match.com. Match.com did not send me any notification that they were working on fixing the problem or even acknowledge that it was fixed or there was a problem. They close the phone line down at 6:00 so if you get hacked after that (I did). The hacker uses your account all night. I clicked the link that I did not ask for a password change but that didn't stop the hack from happening. I will not ever use Match.com again! I do not recommend this site either until they can prove they have fixed this problem!
I thought I would give Match.com a try last February. It was awful! I couldn't even be online to see if there was anyone I was interested in without getting swarmed by men from other states trying to IM me. I'm on a dating website, so I can meet real people I can date in person, NOT to chat with a bunch of men in other states who probably are not even who they say they are.
I also had the creepy feeling that MATCH itself was saying men "winked" at me, when they hadn't, because when I responded to some who supposedly "liked" my photos, they were non-responsive. It was an echo-chamber of falsehoods. I stopped going to the site in disgust. I thought I cancelled it -- maybe I didn't, but MATCH did nothing to alert me by email that they were renewing me for $139. By the time I say the charge on my credit card, they claimed that they didn't refund after 30 days. GOTCHA! An awful online dating experience AND robbery. I imagine they will keep my "Profile" up so others will think there are real people behind all those dead profiles. Ugh.
I was contacted by numerous fake users... and they auto renewed an already CANCELLED subscription! If they have to force users to renew even once they have cancelled, what does that say about the satisfaction of users?!?! This site is the worst of the dating sites I have been on. Quality of participants is lowest and they literally rip you off.
I WOULD STAY FOR AWAY FROM THIS SITE. They rip you off, charge you for extras that you aren't aware of and give no refunds, even when it is their mistake. I asked for a supervisor and was told they could not give me one. I was not happy with the service in any way and when I went in to cancel, it gave me a message basically telling me that I would lose my current access - another way they scam you for money. I'm sure most of the positive reviews on this site are being posted by their employees.
I was only on a few days uploaded photos approved by match but was then terminated for some photo reason but they would not tell me other than I violated terms of use, all photos were approved by them, go figure and that I would have to take them to court to get the reason why acct was terminated. I was close to making a connection or so they say. I believe it. S all shady and a scam. Not real Lj24
I signed up for and paid for ONE MONTH ONLY. Less than a month later there is a pending charge for the next month. I went in and cancelled immediately (which is a few days short of WHAT I HAD ALREADY PAID FOR) and called them to stoo the pending payment. They wont. Also my credit card had fraud on it right after I signed up. Its a sucky site anyway. DON'T SIGN UP!
They auto-renewed a cancelled account and refused to refund the auto-renewed fee. They also refused to hand me up to a supervisor.
Basically, their policy is "sucks to be you, customer."
Use Match only on a pay-as-you-go basis.
They are just plain crooked.
I signed up a few days I've had like 80 Likes, Winks, and messages saying Hi or Hello. I've replied to most of them and sent maybe 30 messages not 1 profile has even read my messages and some were replies to their message. These profiles are Match employees I'll bet they have very few real members don't waste your money try the free sites like Plenty of fish, Tinder, Meet me Bumble is also FAKE
Do not sign up, Their main goal is to have users on their site to generate traffic so they can cash out with advertisers.
Here are some of the reason i do not recommend this site:
- No refund
- Automatically charges your credit card after you requested to cancel before your month is up ( would not refund your money)
- fake profiles
- if you download their app - they will constantly send you "likes" and "wink" from members and once you tab on it, their is no such members.
- If you send messages to "members" you will get back prob 1 out of 100 because most of the profiles are inactive members from the past. A very good friend's image showed up with a "like" and i know for a fact that she has not been using this site for years since she was marry and had three kids). The image was from ten years ago.
All they care is your money and once they get a hold of it they are not letting go.
I noticed several emails from men on match in a short period of time... 1 hour. Then realized someone was writing back to these guys pretending to be me. My profile was hacked just two weeks into signing up for a 3 month membership by someone i did not know. I hid my profile, apologized to the men who were contacted by the person who hacked into my account. I was mortified. I contacted match and was told they could not do anything for me and the emails that were sent from my acct were spam... WTF? And they refused to refund my money. Save your money. It's an awful site. The same guys are on pof and pof is free.
Answer: I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
Answer: No I would not trust it. There are scammers on there. They will tell you want you want to here. They are from another country. Look for key words such as widoer, contractor, travel, one child only. They will compliment you right off the bat about your smile. Not safe. Try another site.
Answer: Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry... I BRING THAT UP BECAUSE... these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
Answer: You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
Answer: You likely signed up for auto-renewal, which Match.com doesn't explicitly tell you out-right that it will auto-renew. You will not likely get a refund back for the month they charged you. However, go to your account's settings and cancel the feature ASAP. You will still have access for the month in question, but at least you will have stopped future withdrawals.
Answer: Give them a call... they always have something to scam people about...
Answer: Cancel the card you used when you joined.
Answer: That is an extra fare item and they charge you each time. Best to do your own searches and replies...
Answer: Too much don't do it!
Answer: I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth... but i guess no one believed it or didn't like my handsome picks... IDK. Confused!
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