Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
True story... I signed back up on Match in February after years of shunning online dating but after meeting a couple in Miami who convinced me "not to give up"... sure, ok I'll give it another try. Few dudes and then I started communicating with someone who seemed ok, until I googled him and found out he was a white supremacist, OMG no! Then I met someone else who seemed relatively normal and thought I'd go in and cancel my membership but what... apparently I've lost access to my account. After many exchanges with Match - turns out my account was hacked. Someone took over my account and made several charges to my card with it. So, never mind being catfished, or whatever else creepy people do - you can and will get hacked on these sites and lose money. Match has told me to deal with my bank on the extra charges...
I recommend believing all the negative examples and not repeating our mistakes. I lost a lot of money! The site pays the majority if not all the girls for luring you in and chatting with you. There are just a few decent dating sites these days who don't do it: I'm currently using
http://j4Iove.com
And a few others. Trust me, there is a huge difference! You gonna see it in an instant. When the girls are real they act differently: their girls are still gorgeous, but they are not around all day and night and their responses are relevant and logic. I'm so happy to forget about all the nonsense that happened to me on Match.com
March 2020, I have been seeing the same people I skip, over and over again. I keep getting profiles from other states that I can't filter out. I have come to believe that most of the profiles are never deleted and just milled through the site to make it look like there are more choices than there are. I am now dealing with a virus every time I open a profile and it has gone on for over three days. Sent email to them and no response or change. This site is a rip off and dishonest about quality and quantity of its membership.
Hi
Match is an antiquated dating site that is deceitful with it's 'auto renewal' default and also in 'Matching' potential partners. There are much better sites out there that are more responsive to client needs, and I suggest avoiding Match.com
Outdated quirky site with less features and members than you get for FREE on most other sites! I paid $103.47 for 3 months access to "44 members" (February 2020) within 100 miles of my location in the GTA, what a rip off! As well, just try and cancel your membership, you'll discover they intentionally make it confusing and very difficult.
Holy cow, this online dating site is godly awful. Stay away from it ladies. The options of good or even decent looking men are 1 out of 10, if even that! Total crap options.
Match is a terrible rip off and should be put out of business. Fake profiles, inappropriate matches that have nothing to do with what you requested, and in inability to block creeps. The only way I got my money back was to to threaten to report them to the above mentioned agencies AND to update my entire profile to a scathing advertisement of DO NOT JOIN MATCH summary with ridiculous photos and even more ridiculous "what I want" for a match.
As a subscriber Match.com you get 100 profile suggestions/day.
- I daily discover so called scammer/misused pictures. It is not just a few of them.
- Over manipulated pictures with fake backgrounds, oversized upper arms, enlarged hands. Too obvious for anyone.
- Pictures with under aged children
- I signed up as a woman looking for a man. I have received suggestions of other women. Where some of them where scammers known escort girls according when I did reverse image look ups
- Too many profiles have no picture, visiting your profile even sends a like to you
- For an additional fee you can browse other profiles incognito
In the end of the day I wonder I pay for! All my contact with their customer service has worked well.
Now they're just nickel-and-diming you you know what you want to get messages it's 399 if you want your the your messaging number and stuff like that so it's another 299 or 399 they're just nickel and diming you
Please do not waste your money on this site. I signed up for a six-month paid subscription and wish I donated that money instead to charity! Wildly inappropriate "matches", no control over doing your own searches, and total ignoring of my "must haves" for example, I put that a four year or more college degree was necessary yet I'm getting high school grades pushed on me. Most people don't respond as they are on the site for free Oh did I mention that if you pay an extra $10 a month you can guarantee that these freeloaders can't respond to you for free? No customer service and they keep recycling the same man over and over again to me. I'm amazed they are still in business with all the poor reviews I am now seeing online! Run, don't walk, away from this mismatch rip off!
Tried a lot of dating sites. This one wasn't bad but it wasn't great. Features and profiles just weren't my cup of tea.
Save your money, don't sign up and get sucked in by all the nice photos! Once they have your info
Nothing here, the "matches" sent to you were not even close to what you were asking for and what the other person was looking for
This site is scam, group of photos, and no women behind, the admins serving the program reply to your massages and texts. Sometimes the program responds by clashes answers, they steal your money, non honest, the government should shut these sites off
I signed up for 1 year subscription. Wanted to cancel about 6 months into as very disappointed in site. I was told (by computer) that there would be no cancellation until renewal in another 6 months. Quit looking at site as very few results from my emails to women. Site kept asking if I wanted to "make sure she reads your messages".
Just wanted more money from me.
At my cancellation date I received notice from my PayPal account another year subscription had been paid. I entered a dispute with Match thru PayPal and it was denied, even with my copy of their notice it would be cancelled on that date. Yes, I should have cancelled my credit card with PayPal. I have now, Match will not respond to my email
Protest. Match has no integrity!
Joining Match.com was one of the biggest mistakes I have EVER made! I am 26 and there is hardly anyone who is younger than 4o0 on Match. Im starting to think all dating sites are only meant for the 40+ community. To even join is EXTREMELY expensive for a site that also does seem to care about anything other than money. I got scammed by this site! Don't make the same mistake I did!
Match.com just embarrassed and upset me by listing me as a woman looking for women. I am a woman looking for a man. I went round and round in circles for ages trying to rectify this, no answer to their phone numbers, the virtual assistant understood nothing I said. It's hard to delete your account if you haven't subscribed. Finally managed to delete my account no thanks to them and end the embarrassment. I hadn't even finished signing up. One of the worst experiences I've had online.
I'll never use match.com again and I will tell all of my single friends the same. Most of my "likes" were scammers
Rubbish - don't do it! You can't cancel it! They don't answer the phone- no
Matter what option you choose - there is no one to speak to - ever! They say the only way to stop it auto renewing from an iPhone is to do it from settings - subscriptions- it's not there in my list. I paid £60 the first time for 6months, I used it for all of 2 weeks - it's was rubbish and even though I thought I'd cancelled it it then it auto renewed and charged me £119.34! I went to PayPal who came back saying that my refund had been declined! Steer well clear of this money machine!
I know there are some of us who don't necessarily follow online media. Let's face it, some of it is about as accurate as weekly world news. However, should you Google "match group scandal" you may find yourself unpleasantly surprised.
Let me break it down for you: match.com is owned by the match group, as is plenty of fish, Tinder, and hinge. Recently, they got caught in the act of utilizing Shady business practices. What they were doing. And Tinder is STILL doing was sending people emails and blurred photos of fake matches. I've always felt these Services utilized a pretty poor business model. And seeing how they were trying to trick people into paying for a membership by utilizing this tactic it just makes me feel dirty. I mean, a lot of us have success with online dating and a lot of us has horror stories. It honestly feels like all of this is split right up the middle. So when you knowingly dupe a potential customer into paying for your service by utilizing a bot you throw that "we take catfish seriously mentality" right out the window.
All this does is reinforce the fact that many of us should just get ourselves out there in the real world and join some sort of social function like a board gaming group, local cleanup effort, or other community event, and not rely so much on a computer to play matchmaker.
Answer: I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
Answer: No I would not trust it. There are scammers on there. They will tell you want you want to here. They are from another country. Look for key words such as widoer, contractor, travel, one child only. They will compliment you right off the bat about your smile. Not safe. Try another site.
Answer: Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry... I BRING THAT UP BECAUSE... these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
Answer: You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
Answer: You likely signed up for auto-renewal, which Match.com doesn't explicitly tell you out-right that it will auto-renew. You will not likely get a refund back for the month they charged you. However, go to your account's settings and cancel the feature ASAP. You will still have access for the month in question, but at least you will have stopped future withdrawals.
Answer: Give them a call... they always have something to scam people about...
Answer: Cancel the card you used when you joined.
Answer: That is an extra fare item and they charge you each time. Best to do your own searches and replies...
Answer: Too much don't do it!
Answer: I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth... but i guess no one believed it or didn't like my handsome picks... IDK. Confused!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account