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Match

1.5

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Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
219
value
228
quality
222

We monitor reviews for authenticity

Canada
1 review
28 helpful votes
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Hacking your account
March 26, 2020

True story... I signed back up on Match in February after years of shunning online dating but after meeting a couple in Miami who convinced me "not to give up"... sure, ok I'll give it another try. Few dudes and then I started communicating with someone who seemed ok, until I googled him and found out he was a white supremacist, OMG no! Then I met someone else who seemed relatively normal and thought I'd go in and cancel my membership but what... apparently I've lost access to my account. After many exchanges with Match - turns out my account was hacked. Someone took over my account and made several charges to my card with it. So, never mind being catfished, or whatever else creepy people do - you can and will get hacked on these sites and lose money. Match has told me to deal with my bank on the extra charges...

Date of experience: March 26, 2020
Sweden
1 review
12 helpful votes
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I recommend believing all the negative examples and not repeating our mistakes. I lost a lot of money! The site pays the majority if not all the girls for luring you in and chatting with you. There are just a few decent dating sites these days who don't do it: I'm currently using
http://j4Iove.com
And a few others. Trust me, there is a huge difference! You gonna see it in an instant. When the girls are real they act differently: their girls are still gorgeous, but they are not around all day and night and their responses are relevant and logic. I'm so happy to forget about all the nonsense that happened to me on Match.com

Date of experience: March 23, 2020
Connecticut
1 review
24 helpful votes
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March 2020, I have been seeing the same people I skip, over and over again. I keep getting profiles from other states that I can't filter out. I have come to believe that most of the profiles are never deleted and just milled through the site to make it look like there are more choices than there are. I am now dealing with a virus every time I open a profile and it has gone on for over three days. Sent email to them and no response or change. This site is a rip off and dishonest about quality and quantity of its membership.

Date of experience: March 13, 2020
Canada
1 review
5 helpful votes
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Poor client service
March 6, 2020

Hi

Match is an antiquated dating site that is deceitful with it's 'auto renewal' default and also in 'Matching' potential partners. There are much better sites out there that are more responsive to client needs, and I suggest avoiding Match.com

Date of experience: March 6, 2020
Canada
3 reviews
35 helpful votes
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Outdated quirky site with less features and members than you get for FREE on most other sites! I paid $103.47 for 3 months access to "44 members" (February 2020) within 100 miles of my location in the GTA, what a rip off! As well, just try and cancel your membership, you'll discover they intentionally make it confusing and very difficult.

Date of experience: February 18, 2020
California
1 review
9 helpful votes
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Zero Quality Men!
February 9, 2020

Holy cow, this online dating site is godly awful. Stay away from it ladies. The options of good or even decent looking men are 1 out of 10, if even that! Total crap options.

Date of experience: February 8, 2020
New York
1 review
45 helpful votes
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Match is a terrible rip off and should be put out of business. Fake profiles, inappropriate matches that have nothing to do with what you requested, and in inability to block creeps. The only way I got my money back was to to threaten to report them to the above mentioned agencies AND to update my entire profile to a scathing advertisement of DO NOT JOIN MATCH summary with ridiculous photos and even more ridiculous "what I want" for a match.

Date of experience: February 7, 2020
Sweden
2 reviews
29 helpful votes
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Daily shuffle
February 1, 2020

As a subscriber Match.com you get 100 profile suggestions/day.
- I daily discover so called scammer/misused pictures. It is not just a few of them.
- Over manipulated pictures with fake backgrounds, oversized upper arms, enlarged hands. Too obvious for anyone.
- Pictures with under aged children
- I signed up as a woman looking for a man. I have received suggestions of other women. Where some of them where scammers known escort girls according when I did reverse image look ups
- Too many profiles have no picture, visiting your profile even sends a like to you
- For an additional fee you can browse other profiles incognito

In the end of the day I wonder I pay for! All my contact with their customer service has worked well.

Date of experience: February 1, 2020
California
1 review
16 helpful votes
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Bull
January 29, 2020

Now they're just nickel-and-diming you you know what you want to get messages it's 399 if you want your the your messaging number and stuff like that so it's another 299 or 399 they're just nickel and diming you

Date of experience: January 28, 2020
Ohio
1 review
27 helpful votes
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Please do not waste your money on this site. I signed up for a six-month paid subscription and wish I donated that money instead to charity! Wildly inappropriate "matches", no control over doing your own searches, and total ignoring of my "must haves" for example, I put that a four year or more college degree was necessary yet I'm getting high school grades pushed on me. Most people don't respond as they are on the site for free Oh did I mention that if you pay an extra $10 a month you can guarantee that these freeloaders can't respond to you for free? No customer service and they keep recycling the same man over and over again to me. I'm amazed they are still in business with all the poor reviews I am now seeing online! Run, don't walk, away from this mismatch rip off!

Date of experience: January 13, 2020
Philippines
3 reviews
33 helpful votes
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Tried a lot of dating sites. This one wasn't bad but it wasn't great. Features and profiles just weren't my cup of tea.

Date of experience: December 25, 2019
Canada
1 review
11 helpful votes
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Save your money, don't sign up and get sucked in by all the nice photos! Once they have your info

Date of experience: November 22, 2019
Texas
1 review
3 helpful votes
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Waist of time
November 16, 2019

Nothing here, the "matches" sent to you were not even close to what you were asking for and what the other person was looking for

Date of experience: November 16, 2019
California
1 review
7 helpful votes
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This site is scam, group of photos, and no women behind, the admins serving the program reply to your massages and texts. Sometimes the program responds by clashes answers, they steal your money, non honest, the government should shut these sites off

Date of experience: October 26, 2019
California
1 review
9 helpful votes
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I agree Match is a scam.
October 22, 2019

I signed up for 1 year subscription. Wanted to cancel about 6 months into as very disappointed in site. I was told (by computer) that there would be no cancellation until renewal in another 6 months. Quit looking at site as very few results from my emails to women. Site kept asking if I wanted to "make sure she reads your messages".
Just wanted more money from me.
At my cancellation date I received notice from my PayPal account another year subscription had been paid. I entered a dispute with Match thru PayPal and it was denied, even with my copy of their notice it would be cancelled on that date. Yes, I should have cancelled my credit card with PayPal. I have now, Match will not respond to my email
Protest. Match has no integrity!

Date of experience: October 22, 2019
Florida
9 reviews
13 helpful votes
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WORST SITE EVER!
October 22, 2019

Joining Match.com was one of the biggest mistakes I have EVER made! I am 26 and there is hardly anyone who is younger than 4o0 on Match. Im starting to think all dating sites are only meant for the 40+ community. To even join is EXTREMELY expensive for a site that also does seem to care about anything other than money. I got scammed by this site! Don't make the same mistake I did!

Date of experience: October 22, 2019
GB
9 reviews
23 helpful votes
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Match.com just embarrassed and upset me by listing me as a woman looking for women. I am a woman looking for a man. I went round and round in circles for ages trying to rectify this, no answer to their phone numbers, the virtual assistant understood nothing I said. It's hard to delete your account if you haven't subscribed. Finally managed to delete my account no thanks to them and end the embarrassment. I hadn't even finished signing up. One of the worst experiences I've had online.

Date of experience: October 22, 2019
Iowa
1 review
6 helpful votes
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Terrible experience
October 12, 2019

I'll never use match.com again and I will tell all of my single friends the same. Most of my "likes" were scammers

Date of experience: October 11, 2019
GB
1 review
11 helpful votes
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Rubbish
October 8, 2019

Rubbish - don't do it! You can't cancel it! They don't answer the phone- no
Matter what option you choose - there is no one to speak to - ever! They say the only way to stop it auto renewing from an iPhone is to do it from settings - subscriptions- it's not there in my list. I paid £60 the first time for 6months, I used it for all of 2 weeks - it's was rubbish and even though I thought I'd cancelled it it then it auto renewed and charged me £119.34! I went to PayPal who came back saying that my refund had been declined! Steer well clear of this money machine!

Date of experience: October 8, 2019
Virginia
6 reviews
20 helpful votes
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I know there are some of us who don't necessarily follow online media. Let's face it, some of it is about as accurate as weekly world news. However, should you Google "match group scandal" you may find yourself unpleasantly surprised.

Let me break it down for you: match.com is owned by the match group, as is plenty of fish, Tinder, and hinge. Recently, they got caught in the act of utilizing Shady business practices. What they were doing. And Tinder is STILL doing was sending people emails and blurred photos of fake matches. I've always felt these Services utilized a pretty poor business model. And seeing how they were trying to trick people into paying for a membership by utilizing this tactic it just makes me feel dirty. I mean, a lot of us have success with online dating and a lot of us has horror stories. It honestly feels like all of this is split right up the middle. So when you knowingly dupe a potential customer into paying for your service by utilizing a bot you throw that "we take catfish seriously mentality" right out the window.

All this does is reinforce the fact that many of us should just get ourselves out there in the real world and join some sort of social function like a board gaming group, local cleanup effort, or other community event, and not rely so much on a computer to play matchmaker.

Date of experience: October 6, 2019