Match.com has not once but twice suspended my account without warning or explanation. The first time after appeal it was reinstated. They said they thought I was married and asked me to prove I'm not. The second time my membership appeared to be expired as I could login but not respond to any likes or emails. Since I have been a long term member in good standing it always renewed at the prior rate. I attempted to contact them to give a new credit card but there's no way to call and "customer service" does not respond. After no response I finally just purchased a new membership at $219 only to have my card charged and access denied. It's been 10 days of attempts to resolve only to be told my account has been permanently banned. No reason. No recourse. No one to appeal to or even be told why. What a scam! This used to be a great site but beware… you can be removed at any time. The sad part is the few men I was talking with received an email that they removed me for suspicious activity as I have received such email regarding others in the past.
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Match Reviews Summary
Positive Highlights
- The site has a large user base, which may increase chances of finding matches.
- Some users have had positive experiences in the past, indicating the platform can work.
- The site offers different membership tiers, allowing users to choose a plan.
Negative Highlights
- Customer service is unresponsive, leaving users without help for account issues.
- Accounts can be suspended or banned without explanation, even after payment.
- Membership pricing can be deceptive, requiring costly upgrades to access basic features.
Most commonly discussed topics
The most helpful reviews behind these summaries
I used Match.com years ago and thought it was decent. This time I tried the Bronze plan, made my profile public, even paid for boosts. I got a few likes and one message — but when I tried to open them, I found out I'd have to upgrade all the way to Platinum (an extra $50 a month) just to see who liked or messaged me. It feels like a classic bait-and-switch: they suckered me in to giving them a quality listing, attracting traffic & looking legit, then make me increase my payment by 500% to see all replies & the people who replied. And when I like or message others, I don't know if they can even see my likes or messages. Match has really turned into an exploitative, pay-to-see system.
I have been a customer on-and-off for around two years. I signed up again towards the end of 2025. At first everything was good. Then I would login and they would make you solve 10 impossible puzzles that are extremely difficult. If you can't solve all 10 puzzles in time, then you are locked out. Cust Svc clears it, and a few days later it comes up again. You spend more time with customer service then using the site. I can tell you as a software developer that the puzzle has nothing to do with security. It is a way to punish their customers. They have contempt for their customer. I suspect that this is because the FTC fined Match Group 14 million dollars. I am plan filing a complaint with the FTC in violation of their agreement with the FTC. If you have a real complaint, file a complaint with the FTC 2 years ago they would have 1,000 women to pick from. We have 1+ million people in the area where I live. Now, I am getting a little over 100 women. But, 80 of them are no longer members or don't login anymore. And, the 20 you can pick from, some have duplicates listings, so that leaves less then 20 women to pick from. Why would anyone spend more time trying to login then looking for a new women in your life. Customer Service is severely overloaded and often just gives you a response that does not fix the problem. After I signed up, my Email inbox became flooded with ads for their other horrible dating sites. When you unsubscribe, they just ignore you. You have to delete the Email to get it to stop. So, if you are crazy enough to sign-up, use a disposable Email. Once you cut them off expect them to retaliate with the unsolvable puzzle. The bottom line is that Match has contempt for it's customers, and they just want to take your money legally or illegally. Once they have your money the nightmare begins. You want to think a million times before considering any of the 25+ web sites that Match Groups owns. You want to think a million times before subjecting yourself to a horrible experienced where they are going to defraud you out of your money.
I was contacted by numerous fake users... and they auto renewed an already CANCELLED subscription! If they have to force users to renew even once they have cancelled, what does that say about the satisfaction of users?!?! This site is the worst of the dating sites I have been on. Quality of participants is lowest and they literally rip you off.
I WOULD STAY FOR AWAY FROM THIS SITE. They rip you off, charge you for extras that you aren't aware of and give no refunds, even when it is their mistake. I asked for a supervisor and was told they could not give me one. I was not happy with the service in any way and when I went in to cancel, it gave me a message basically telling me that I would lose my current access - another way they scam you for money. I'm sure most of the positive reviews on this site are being posted by their employees.
I was only on a few days uploaded photos approved by match but was then terminated for some photo reason but they would not tell me other than I violated terms of use, all photos were approved by them, go figure and that I would have to take them to court to get the reason why acct was terminated. I was close to making a connection or so they say. I believe it. S all shady and a scam. Not real Lj24
I signed up for and paid for ONE MONTH ONLY. Less than a month later there is a pending charge for the next month. I went in and cancelled immediately (which is a few days short of WHAT I HAD ALREADY PAID FOR) and called them to stoo the pending payment. They wont. Also my credit card had fraud on it right after I signed up. Its a sucky site anyway. DON'T SIGN UP!
They auto-renewed a cancelled account and refused to refund the auto-renewed fee. They also refused to hand me up to a supervisor.
Basically, their policy is "sucks to be you, customer."
Use Match only on a pay-as-you-go basis.
They are just plain crooked.
I signed up a few days I've had like 80 Likes, Winks, and messages saying Hi or Hello. I've replied to most of them and sent maybe 30 messages not 1 profile has even read my messages and some were replies to their message. These profiles are Match employees I'll bet they have very few real members don't waste your money try the free sites like Plenty of fish, Tinder, Meet me Bumble is also FAKE
Do not sign up, Their main goal is to have users on their site to generate traffic so they can cash out with advertisers.
Here are some of the reason i do not recommend this site:
- No refund
- Automatically charges your credit card after you requested to cancel before your month is up ( would not refund your money)
- fake profiles
- if you download their app - they will constantly send you "likes" and "wink" from members and once you tab on it, their is no such members.
- If you send messages to "members" you will get back prob 1 out of 100 because most of the profiles are inactive members from the past. A very good friend's image showed up with a "like" and i know for a fact that she has not been using this site for years since she was marry and had three kids). The image was from ten years ago.
All they care is your money and once they get a hold of it they are not letting go.
I noticed several emails from men on match in a short period of time... 1 hour. Then realized someone was writing back to these guys pretending to be me. My profile was hacked just two weeks into signing up for a 3 month membership by someone i did not know. I hid my profile, apologized to the men who were contacted by the person who hacked into my account. I was mortified. I contacted match and was told they could not do anything for me and the emails that were sent from my acct were spam... WTF? And they refused to refund my money. Save your money. It's an awful site. The same guys are on pof and pof is free.
Bad, bad business ethics, Match.com. Shame on you.
Six months ago, I signed up for 6 months for $119.94. I followed all the rules and regulations requested for qualifying for the additional 6-month guarantee when my first 6 months ran out.
They DID NOT send me an email (like they said in a phone conversation I had with them on 9/13/17) with a questionnaire I had to fill out to fulfill the 6-month guarantee. What they did do, however, was charge my credit card for ANOTHER $119.94 for an additional 6 months WITHOUT letting me know and without my consent.
I filed a dispute with my credit card company AND I contacted Match.com chat line and explained everything, where I was reassured that I would certainly receive my 6-month extension AND also be credited the $119.94 back to my credit card. Here is the chat transcript:
Chat By Chat (Corina D.) (09/11/2017 01:38 PM)
[01:31:53 PM]Hi, my name is Corina D. Please give me a moment to review your account and I'll be right with you.
[01:32:09 PM]*******@gmail.com: Okay.
[01:34:44 PM]Corina D.: Im sorry about the problem you had with your account today. Rest assured all has been taken care of.
[01:35:09 PM]*******@gmail.com: Okay, thank you, but I still need you to hold to your promise of the 6-month guarantee.
[01:35:32 PM]Corina D.: Sure.
[01:35:40 PM]Corina D.: It's already credited.
[01:35:46 PM]*******@gmail.com: So, I should be issued another 6 months for free according to your contract with me when I signed up. If I held up my end of the deal, which I did, I was promised another 6 months no charge.
[01:36:02 PM]Corina D.: Your current subscription is paid through 03/08/2018.
[01:36:14 PM]*******@gmail.com: Okay, thank you. Would you please send me an email confirming all of this? *******@gmail.com. Thank you.
The next day I went to sign into my account and found I was blocked in red saying that my account has been blocked and that I should check my email inbox for notification from you for more information. There was no such email in my inbox.
I called today to talk to someone at Match.com and they said because I filed a dispute with my credit card company that I was disqualified from my account and that if I wanted to continue, I would have to start all over again with a new account, new profile, new pictures and pay another $119.94 and THEN THE REPRESENTATIVE HUNG UP ON ME!
Wow. This is one dating site that I will never have anything to do with again, nor with I ever recommend it any any of my friends or clients.
Shame, shame, shame on you Match.com.
Maybe it's a blessing in disguise that I was shown your true colors.
I really don't care what everyone else is posting about Match. It was and still is one of the TOP dating sites on the internet. If you look at it from a neutral persepctive, there are only three TOP dating sites anyway: Match, Mingle2day and Eharmony. Sure that those sites are not perfect but you won't find better alternatives anyway.
A huge waste of time! About 30% to 50% of the profiles that are posted on Match are not active. They want you to think that there are substantially more people on the site than there really are. Also, there a numerous fraudulent profiles and Match does vertually nothing to weed these out. Overall, a BIG waste of time and money!
I specifically signed up for one month and one month only it never said there would be any further charges but they charged me again and refuse to refund
The concept of Match is great. But here's the problem: for the short time I was a paid member on the site, I sent messages to potential matches based on their profile. Very few ever responded. Now it could be that I'm a real dud, but I don't think that's it. Match maintains profiles on people like me who haven't been paid members for months or years. When active paid members attempt to contact me via email, the only way I can respond is to pay for a membership. Isn't this false advertising when people like me are not active members but Match is representing me as a paid, available match?
You can not reach match customer service people directly. These are the people who can actually fix stuff on your account. There is an intermediary group of people that you can call by phone but they have no power over your account. So when there is something wrong with your account, you have no ability to reach them and you are at their mercy to answer. My account has been locked over a week and they cant do anything about it and will not respond even though i called and emailed many times. Its a scam... stay away.
I joined for 3 months last year (in May) and immediately got lucky and met a fantastic person who was a great match. Unfortunately it didn't last so I decided to give another try this summer. It started out OK, but most of the men I met looked older than their photos or stated age. After I burned through a couple months of matches without any luck, I started receiving the exact same guys recycled through as a suggested match. Then I started receiving really bad looking men who looked like losers or convicts. Not even close to my list of traits. At the same time, I was getting two to three fake profile likes and messages per day! I'd get an email that someone "liked" my photo and/or sent me a message. When I'd click on them, even within 30 minutes, their profile no longer existed. I was getting wise to be able to spot fake profiles. They use horrible punctuation and grammar, plus a lower case "i" when talking about themselves. This is supposedly from someone who has a graduate degree. Yeah, right! I actually spotted a couple of different profiles with the EXACT same wording. I'm getting very skeptical now. Even if they sound halfway decent in their personal message to me, I'm reluctant to believe them. It's really ruining the whole experience. The real men don't want to invest the time to get to know you and decide after 2 hours whether you're worthy of another meeting. After my subscription is up this time I will not renew. Way too many fakes are ruining the experience. I can't figure out why they enjoy scamming people. No one has asked me for money yet, but they sure try and get your phone number/email right up front! Don't do it!
Auto renewed without my knowledge, expensive service, then refused my refund when I wasn't using the site. Customer service weren't just rude but passive aggressive and actively unhelpful.
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So earlier today I joined this site as a non member. I saw a guys profile I liked and sent as smiley face as a non member. This act automatically brought up some message and subscribe now. Which I clicked on. It took me to a site that had a 6 month bundle for 21.99 a month. I thought what the check lets give this a whirl. So I put in my credit card info and next thing I know it says it charged 131! I'm like is this a joke? So I immediately call the customer service line thinking it would not be an issue to get a refund. Boy was I wrong! Not only did they not give me a refund, they wouldn't let me speak to a manager, were rude and condescending and hung up on my face... twice!
And get this, they said I was not eligible for a refund bc I sent an email... apparently that message that popped up after I clicked the smiley face was sent automatically!... so now I've paid 131 to send one email that I didn't write or send! I'm at work but once I get off I will find the higher ups and get my refund. How on earth is that legal? -5 from me!
Do not join this site they are just out to take advantage of people. Didn't meet anyone had a scammer contact me to try and get me to send him money. Plus they keep taking the money out of your account without contacting you even thou I was clearly not using there 'services' (I use that word very loosely) Do not waste your time or money
This is the epitome of taking advantage of people"s emotion. Do believe all of the complaints you read posted by current and former users of Match. Com. DO NOT BELIEVE the false stories and advertisements that this company throws at you. Or, spend the money and find out for yourself! They should be prosecuted for false and misleading representation...
