Match

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Match Reviews Summary

Positive Highlights

  • The site has a large user base, which may increase chances of finding matches.
  • Some users have had positive experiences in the past, indicating the platform can work.
  • The site offers different membership tiers, allowing users to choose a plan.

Negative Highlights

  • Customer service is unresponsive, leaving users without help for account issues.
  • Accounts can be suspended or banned without explanation, even after payment.
  • Membership pricing can be deceptive, requiring costly upgrades to access basic features.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Mar 22, 2026

Match.com has not once but twice suspended my account without warning or explanation. The first time after appeal it was reinstated. They said they thought I was married and asked me to prove I'm not. The second time my membership appeared to be expired as I could login but not respond to any likes or emails. Since I have been a long term member in good standing it always renewed at the prior rate. I attempted to contact them to give a new credit card but there's no way to call and "customer service" does not respond. After no response I finally just purchased a new membership at $219 only to have my card charged and access denied. It's been 10 days of attempts to resolve only to be told my account has been permanently banned. No reason. No recourse. No one to appeal to or even be told why. What a scam! This used to be a great site but beware… you can be removed at any time. The sad part is the few men I was talking with received an email that they removed me for suspicious activity as I have received such email regarding others in the past.

Oct 5, 2025

I used Match.com years ago and thought it was decent. This time I tried the Bronze plan, made my profile public, even paid for boosts. I got a few likes and one message — but when I tried to open them, I found out I'd have to upgrade all the way to Platinum (an extra $50 a month) just to see who liked or messaged me. It feels like a classic bait-and-switch: they suckered me in to giving them a quality listing, attracting traffic & looking legit, then make me increase my payment by 500% to see all replies & the people who replied. And when I like or message others, I don't know if they can even see my likes or messages. Match has really turned into an exploitative, pay-to-see system.

Jan 9, 2026

I have been a customer on-and-off for around two years. I signed up again towards the end of 2025. At first everything was good. Then I would login and they would make you solve 10 impossible puzzles that are extremely difficult. If you can't solve all 10 puzzles in time, then you are locked out. Cust Svc clears it, and a few days later it comes up again. You spend more time with customer service then using the site. I can tell you as a software developer that the puzzle has nothing to do with security. It is a way to punish their customers. They have contempt for their customer. I suspect that this is because the FTC fined Match Group 14 million dollars. I am plan filing a complaint with the FTC in violation of their agreement with the FTC. If you have a real complaint, file a complaint with the FTC 2 years ago they would have 1,000 women to pick from. We have 1+ million people in the area where I live. Now, I am getting a little over 100 women. But, 80 of them are no longer members or don't login anymore. And, the 20 you can pick from, some have duplicates listings, so that leaves less then 20 women to pick from. Why would anyone spend more time trying to login then looking for a new women in your life. Customer Service is severely overloaded and often just gives you a response that does not fix the problem. After I signed up, my Email inbox became flooded with ads for their other horrible dating sites. When you unsubscribe, they just ignore you. You have to delete the Email to get it to stop. So, if you are crazy enough to sign-up, use a disposable Email. Once you cut them off expect them to retaliate with the unsolvable puzzle. The bottom line is that Match has contempt for it's customers, and they just want to take your money legally or illegally. Once they have your money the nightmare begins. You want to think a million times before considering any of the 25+ web sites that Match Groups owns. You want to think a million times before subjecting yourself to a horrible experienced where they are going to defraud you out of your money.

Reviews

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1.2
Reviews 1,221
5 Stars
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4 Stars
4%
3 Stars
4%
2 Stars
8%
1 Star
82%

Utah
1 review
2 helpful votes
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SCAM
February 24, 2021

BE CAREFUL! They charge you when you don't want to continue the service and won't refund you. They charged me almost $100.00 without me consenting or knowing they were going to charge me. I thought it was fraud and cancelled my account. They will not refund you. Made me keep my account when I cancelled it. I would NEVER go on this site again or ever recommend it.

Date of experience: February 24, 2021
Illinois
1 review
3 helpful votes
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Be weary
February 18, 2021

I joined Match.com the evening of Feb 14,21. I could not access my account on the 15 or 16th. On the 17th I was informed my account was terminated without any reason. I had never even been on the site after joining.

Date of experience: February 17, 2021
Wisconsin
1 review
1 helpful vote
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Cautious
January 29, 2021

I wasn't even on match for a week and I got scammed. I contacted them immediately to cancel my membership and a refund. Well membership is canceled but no refund. They said since I used it I wasn't eligible for a refund. If I didn't use it I wouldn't have gotten scammed. Be very careful if you decide to join.

Date of experience: January 29, 2021
Arizona
2 reviews
3 helpful votes
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Poor grammer
December 21, 2020

This site in the past has used the words "Her" & "She" for a woman (1). Now they have caved into the politically correct bs. Now 1 person is plural,... they or their.
Example: "She viewed your profile" has changed to "they viewed your profile", and so one. Maybe petty on my part but looking at this a bit deeper, I see a site full of snowflake liberals controlling what is to be and what isn't to be depending on your politics. Although I do like the ability to search for matches by their (her) political interest. And you can state (check a box) in your profile your politics.
And I had a extra feature allowing me to see that my sent messages had been read. I never received any notifications that my messages had been read. Why would someone receive a message and not open it and read it? Zoosk sucks as well.

Date of experience: December 21, 2020
Florida
1 review
1 helpful vote
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Bogus pictures
December 17, 2020

50% of the women on this site either doing a trial and cannot respond to the emails or there membership has expired and they did not remove there profile. Waste of time and expensive

Date of experience: December 17, 2020
Australia
1 review
7 helpful votes
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Scam Central
December 8, 2020

The site is full of fake profiles, scammers and phishers. Your login and password works to enter the site, but does not work to modify your account settings - so you can't change payment arrangements. I had to cancel my credit card to stop match.com automatically extending my 'subscription'. There is no response from 'customer care'(less) to emails. Don't register. Don't subscribe. Don't pay. Don't bother

Date of experience: December 8, 2020
Pennsylvania
1 review
3 helpful votes
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AVOID AT ALL COST
December 7, 2020

AVOID THIS SITE AT ALL COST. I HAD AN ACCOUNT THAT GOT HACKED TWICE. FINALLY, I DELETED THE ACCOUNT AND CREATED A NEW ONE. THAT ONE GOT HACKED TOO. FRAUDULENT CHARGES WENT ON MY CARD AND I DISPUTED THEM-GOT MY MONEY BACK. THEIR SYSTEM SECURITY IS NON-EXISTENT AND YOUR CARD INFO. AND PERSONAL INFO. WILL BE EXPOSED AND JEOPARDIZED. AVOID THIS SITE AT ALL COST. THEY DON'T HAVE TO SELL YOUR INFO. HACKERS GET IT EASILY FOR FREE.

Date of experience: December 7, 2020
Canada
1 review
15 helpful votes
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Horrible business practices
December 5, 2020

Cancelled my subscription prior to expiry but was charged for 6 months even though I could not log in or access my profile. Attempted to reach customer service numerous times unsuccessfully. Had to cancel my credit card as not to continue to be automatically billed. Will never join this site again nor do I recommend anyone else to join. Greedy, unethical company.

Date of experience: December 5, 2020
New Zealand
3 reviews
8 helpful votes
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POS
December 3, 2020

Website is buggy when logging in. Had to reset password multiple times just to log in. It is absolutely impossible to delete your account on either the app or the website. Map locations are way out of whack. Definitely not recommended. Its so bad I didn't even get to look at any other actual profiles. Glad I didn't give them any money. Use anything else other than this waste of time

Date of experience: December 3, 2020
Luxembourg
1 review
13 helpful votes
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They just prey on your money
December 3, 2020

If you don't want to get in the trap of going round and round in circles trying to cancel your subscription and stop Match from charging you - just don't get started with it! I came to the conclusion that most dating sites which try to sell you long-term membership ( like Match) only tend to be scam sites that prey on your money. They have only one task to make you purchase this membership and then it doesn't matter if you like their service or not. So they use fake photos, stolen identities, chatbots and a few hired chat operators for good measure just to entice you into paying.

Date of experience: December 3, 2020
France
4 reviews
17 helpful votes
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They are thieves
November 25, 2020

Disgusting and despicable site. They make multi-million profit on scamming people and milking them for money. They are thieves. Fake profiles, fake likes and messages - they just want to entice you to pay, but then nothing happens, no more messages. Big shout out to people: stop being fooled by Tinder, they are money grabbers! They just make you go round and round in circles wasting your precious time and money. This site just doesn't work and gives zero results. The only result is some money out of your pocket down the drain.

Date of experience: November 25, 2020
Georgia
1 review
0 helpful votes
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Not worth a dime
November 20, 2020

Dont sign up for this. Its like video loot boxes. Youll pay one amt & increase your odds by spending

Date of experience: November 20, 2020
Belgium
7 reviews
22 helpful votes
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Match.com is trying to steal money from consumers. I "Cancelled" my account weeks ago and they charged my card for nearly $100 on their so called auto renewal. When a consumer "cancels" an account, it is illegal and unethical to charge their credit card. I would recommend contacting the district attorney in the city of Dallas and perhaps an attorney for a class-action lawsuit. Perhaps I will do one or both. Match.com CEO Sharmistha Dubey, YOU NEED TO BE HELD ACCOUNTABLE FOR SUCH UNETHICAL, UNLAWFUL transactions to the consumer. Shame on you.

Date of experience: November 11, 2020
New York
3 reviews
53 helpful votes
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What a waste of time and money!
November 7, 2020

If you happen to find a gem i. E. a real woman on Match you can consider yourself an extremely lucky person! I realized that the odds were stacked against me on Match, when I paid attention to the style in which women wrote me: bad English, sudden changes in reply style, no willingness to speak about themselves and their lives. I exchanged emails with several women. I started to get suspicious and just like I expected, all of them got in some sort of trouble and asked me for money. One after another.
What a waste of time and money! Match.com just want to screw us out of our money, they don't care that their site is full of scammers. The majority of photos on Match don't belong to the people who use them hoping to con unsuspecting men and women out of their honestly-earned money.

Date of experience: November 7, 2020
Ukraine
1 review
2 helpful votes
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Goodbye Match
November 2, 2020

The WORST when it comes to surprise lockouts that take too long to respond. And you look like you ghosted your date. And then... they locked me out for good. And nothing to indicate any bad conduct.

Date of experience: November 2, 2020
Michigan
1 review
3 helpful votes
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Don't waste your money!
September 28, 2020

My friend and I both joined Match and within one day we had over 100 or more views and likes. Wow was this exciting until we started getting messages from Canada, men 4 hours away and out of state profiles. We live in Michigan! A lot of creeps asking for your number, money, sex, and willing to relocate to be near me even though we had not met yet. I am 62 years old not bad looking for my age and Match matched me with younger men who wanted to have babies! I reported several for suspicious behavior and even received messages from Match warning me of some who had contacted me. They send a like but are not able to send you a message unless they pay a fee. I message them and no response back. The last one I agreed to meet half way for lunch. During lunch he told me he traveled 2 hours to stalk me in my town. During lunch he said he wanted a woman for sex and when I got up to to leave the resturant he said the $32.00 bill was pricey and ask me for money. On Match everyone is a match even if your religious and he is an Atheist! I only joined because Match offered me half price. This site is a poor place to meet nice people. They show the same old guys over and over. Getting in contact with Match is totally impossible! Run!

Date of experience: September 28, 2020
Ohio
3 reviews
52 helpful votes
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Gay Experience
September 26, 2020

A 65 year old man contacted me with a nice message. I wasn't going to pursue it because he was really too old for me. But, i thought i would bend a little. So, i wrote back. I saw him online numerous times over the course of the next 9 days, and he never responded back to me. I should have known there was something up. He had in his profile a list of 3 bars he likes. He must of sent me a message while drunk at the bar & had a fleeting moment of 'interest'.
This is typical. The site is filled with men who are easily distracted, unmotivated and/or already taken.
I have quit the site for good. This site is a time and money waster.

Date of experience: September 26, 2020
Michigan
1 review
1 helpful vote
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It was decent
September 17, 2020

I had a decent experience using match but I am not sure if everyone is real, I would try it again, maybe.

Date of experience: September 16, 2020
Michigan
4 reviews
6 helpful votes
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Not a Great Experience.
September 9, 2020

I can agree with others, We did not have the best experience here. The site felt old and dated and I felt like they probably had a lot of bots.

Date of experience: September 9, 2020
Texas
1 review
11 helpful votes
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The WORST
September 5, 2020

I was new to online dating and Match seemed to be the most reputable, it is not. It was the worst, most exhausting and even heartbreaking experiences ever. I felt there were Match bots, no one wants to meet (probably because they're not real). Fake profiles and scammers, catfish whatever... Its bad, stay away. I did have one date though we met in public and I knew he had an agenda... They all do

Date of experience: September 5, 2020