Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Mashable

Mashable

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Mashable?
grey stargrey stargrey stargrey stargrey star

Mashable Reviews Summary

Mashable is a digital media company that provides news, information, and entertainment to its readers. The website covers various topics such as technology, science, lifestyle, and culture.

This summary is generated by AI, based on text from customer reviews

service
19
value
22
shipping
20
returns
18
quality
22

We monitor reviews for authenticity

Texas
1 review
2 helpful votes
Follow Lucia F.
Unfollow Lucia F.
Share Review
Report Review

Ordered a pair of Sinji Tracker Devices as a gift. The expected delivery date passed and I contacted Mashable for help. They tried unsuccessfully for three days to contact the vendor. I asked for a refund and have not heard back from Mashable! What a RIP off.

Date of experience: June 4, 2019
South Carolina
1 review
1 helpful vote
Follow Re z.
Unfollow Re z.
Share Review
Report Review

Never received the product. Sent several emails and only response I got was "we will check into it." DO NOT ORDER FROM THIS COMPANY

Date of experience: May 25, 2019
Israel
1 review
1 helpful vote
Follow Chalid A.
Unfollow Chalid A.
Share Review
Report Review

Junkyard!
May 15, 2019

Just Awe full!

And they Bribed Google Senior Officials so they appear very high in searches, only Google Senior Officials, and the FBI? Probably Sitting in Coloardo River while people phones are ruined with trojan horses of Mashable.

Date of experience: May 15, 2019
Ahmad A.
Israel
1 review
5 helpful votes
Follow Ahmad A.
Unfollow Ahmad A.
Share Review
Report Review

You have been warned, do not visit this website, you will get infected with crypto and ransomware - the russian intelligence uses this website as their source of operations.

This is Fake News website.

Date of experience: March 28, 2019
Virginia
1 review
3 helpful votes
Follow John A.
Unfollow John A.
Share Review
Report Review

They misrepresented a product and would not issue a refund! A horrible company! Do not buy from this company.

Date of experience: March 16, 2019
Kansas
1 review
5 helpful votes
Follow Jay T.
Unfollow Jay T.
Share Review
Report Review

Don't use this site!
January 24, 2019

We ordered 6 items from this site. We only received 2. Probably dumb luck on our part. This company claims to have good customer service but simply does not follow through. Our USPS mail was on hold for a week and Mashable Shop said that one of our items was delivered during that time frame. How odd it is that something can be delivered when it is on hold! Hopefully other customers read the reviews before purchasing. They have our money and will not give a refund or resend our lost or not delivered items.

Don't use this site.

Date of experience: January 24, 2019
Arkansas
1 review
16 helpful votes
Follow Anne S.
Unfollow Anne S.
Share Review
Report Review

I bought knives for x-mas presents, still haven't received the product and when I email they tell me that the payment is pending when it was charged to my credit card a month ago... Emailing back and forth, I keep getting different reasons why I am not getting my items. They will not give me a refund so I had to escalate this with my credit card company. Why is this so hard to figure out on their end? Or is it a scam?

Date of experience: January 19, 2019
California
2 reviews
5 helpful votes
Follow S m.
Unfollow S m.
Share Review
Report Review

While we realize Mashable sells some products that they get a good deal on or maybe a closeout, ours was not. In fact we could have gotten our product on a few different websites but did not. Our product, an Antop Antenna, did not work for us in our area. They wanted to send us another one. Another one won't help, as it does not work in our area as I stated in the email. Oh, I forget to tell you, they have no number to call, as they hide behind email for communication purposes. If in fact there is a number we could not find it. Now we are stuck with a product we can't use.

Date of experience: January 15, 2019
New York
2 reviews
7 helpful votes
Follow Karen Z.
Unfollow Karen Z.
Share Review
Report Review

I ordered 2 items on Dec 8 as gifts. One I got. The other just shipped on Jan 2... no emails no nothing... just a bill.

However the Saberlight Plasma Lighter was a hit! Wish I could like the site as well

Date of experience: January 3, 2019
California
1 review
4 helpful votes
Follow Dev M.
Unfollow Dev M.
Share Review
Report Review

29 days (completely true) after receiving a pair of Axum Earbuds, they stopped pairing with each other. Contacted the company and tried their solutions without effect. Emailed mashables and received a response with smiling emoji that their policy is 30 days, so sorry. And no effort to help.

Date of experience: December 7, 2018
Connecticut
1 review
6 helpful votes
Follow Lisa b.
Unfollow Lisa b.
Share Review
Report Review

Don't buy ever!
December 7, 2018

No returns, all sales are final! Defected or not, your fault purchasing crap from this website! DO NOT BUY

Date of experience: December 7, 2018
Alaska
1 review
3 helpful votes
Follow Kai K.
Unfollow Kai K.
Share Review
Report Review

Do not buy anything from this website. It has a no return policy even if the product doesn't work... this definitely violates consumers' right. I can't believe how poorly it treats its customers.

Date of experience: November 29, 2018
Wisconsin
1 review
6 helpful votes
Follow Andy F.
Unfollow Andy F.
Share Review
Report Review

SCAM!
November 26, 2018

This company is a complete scam! I ordered a product 3 weeks ago and it hasn't moved from its country of origin. I inquired with customer service and they just deferred blame to someone else, claiming they are aren't responsible for shipping the products and won't take any responsibility for getting my product. PLEASE DO NOT ORDER FROM THIS COMPANY! All they will do is take your money and not send you what you ordered.

Date of experience: November 26, 2018
California
1 review
4 helpful votes
Follow Brian O.
Unfollow Brian O.
Share Review
Report Review

The worst... by far!
November 8, 2018

Do run away from these scammers!
They will make up reasons why you can not get a refund on your purchase, and they will not respond you. Mashable only wants yoir credit card numbers.

Date of experience: November 8, 2018
California
1 review
10 helpful votes
Follow Cynthia F.
Unfollow Cynthia F.
Share Review
Report Review

This company sells products or promotions that do not work, they refuse to provide refunds for selling you nothing, and their customer support is no help. This is complete robbery and no one should ever buy from them. They provide no mention that their products only work on a desktop, and being a mobile user, had no way of using the product. Will never buy from again, and will make sure everyone knows about my horrible experience and what a rip off this company is!

Date of experience: November 7, 2018
Oregon
1 review
13 helpful votes
Follow Kathleen F.
Unfollow Kathleen F.
Share Review
Report Review

Complete Scam
October 26, 2018

Mashable completely scammed me with a "Platinum Sonic Toothbrush" that was advertised as though it were a Phillips or another popular Sonic Toothbrush. I can't believe I fell for the scam, but I did. AND there are no refunds or returns! This is a completely fraudulent shopping site. Take some time and research any product that they advertise. Unfortunately, they won't give you enough information to know exactly what you are buying, so BEWARE.

Date of experience: October 25, 2018
Florida
2 reviews
7 helpful votes
Follow Brooke W.
Unfollow Brooke W.
Share Review
Report Review

I bought a car dash cam and it never worked. It is complete junk anyway, very poorly made and cheap. Because of this, I didn't even want a replacement but wanted a refund but they've stopped communicating with me. When I first contacted them about the product not working, we had a back and forth for several weeks yet when the time came, they gave me ten days to return it. So they can take almost a month to finally determine they will replace it, but give me TEN days, all of which I was out of town. I missed the window and as I said, they are no longer communicating with me. Avoid this website. They sell junk, don't do refunds, and don't stand by their products.

Date of experience: October 8, 2018
Washington
2 reviews
6 helpful votes
Follow Leslie G.
Unfollow Leslie G.
Share Review
Report Review

This shop is a scam.
October 8, 2018

Not only do the things they advertise either not work, or not come as advertised, but it takes two to three WEEKS for them to answer a customer service query, in which time, OF COURSE the warranty runs out.

They're not rude; they're over the top perky when they tell you that you've just been screwed.

OMG, what a major SCAM!

Wish I could leave 0 stars, because leaving one suggest I have had a 20% positive experience. I have not.

Date of experience: October 7, 2018
California
1 review
5 helpful votes
Follow CARLY B.
Unfollow CARLY B.
Share Review
Report Review

NEVER order anything from this site- it is a scam. They write fake articles on there products that are untrue- very unprofessional site. I purchased 2 $30 Saberlight lighters that both stopped working within 1 month of purchase & this company refused to refund anything. ABSOLUTELY HORRIBLE COMPANY!

Date of experience: September 10, 2018
Texas
1 review
9 helpful votes
Follow Stephen J.
Unfollow Stephen J.
Share Review
Report Review

Bought an Excel training from Mashable Shop. Never got the link to the material, even after numerous emails. Looks like a scam to me. I reported them to my bank and got the money back.

Date of experience: August 29, 2018