MascotCosplayReviews 37

Took over a month to receive package. Comes from China, even though they say usa. Ordered one thing and got a lion mascot instead. We aren't the lions. Paypal no help because I can't ship it to China... too costly... and it's at my expense. Charge reversal denied because paypal denied me. I'm stuck with a lion costume I can't use. Beware. Don't buy from this company. Of anyone received the Orbit costume. Amd wants a lion, we can switch.

Ordered from Mascotcosplay with Alice. Never received confirmation email. Chatted with Alice who sent a confirmation email with a fake confirmation number. Called PayPal who in turn said they would call me back in 1-3 hours. Called my bank and cancelled the transaction. When PayPal returned my call they said I would have to give the seller a chance to complete the order and if I wasnt satisfied then I could dispute it. I explained to the lady it was a scam company that PayPal had been allowing costumers to get scammed she said they would have to investigate. PayPal is as responsible for the scam as Mascotcosplay. I cancelled my PayPal account with my bank right along with the payment. Never ordering through PayPal again!

Just got my package. It came exactly on time. We are very excited when it got here and super excited how they look. Match the picture. Will buy again.

I bought a university of Miami Ibis costume and it looked nothing like a costume on the website. The costume came from China or Japan. It was completely wrong and when I asked them about it, you can never talk to a live person you have to email this Alice person. They told me that they can only guarantee a costume to be 90 to 95% accurate. That is not on their website! That is a bogus answer! This company is a scam they will take your money other people on this site and others have said that they have either not gotten their costume at all or it was completely wrong as well and they will not provide a refund or an exchange. They have no address on their website and no reviews directly on their website you can only email them or call them when you call it always goes to a Google number voicemail box. Fake, scam, liars, i am pissed.

This company is HORRIFIC! Ordered a costume and when it arrived it was NOTHING like the picture on the website. Emailed them and they offered to send a new one at no extra charge- I thought "great!" When the new costume arrived it was even worse than the first! Terrible quality- sticky glue all over and the eyes on the head are different from each other. The measurements are off so that when you put the head on you cannot see anything. Once again emailed "Alice" whom I believe is a robot- and have not heard back. I have been emailing for 8 weeks about getting a refund for the costume. DO NOT USE THIS COMPANY! I would recommend paying more on a reputable company and on better quality and better service.

Purchased a mascot for our company fair and paid extra for expedited shipment. The costume NEVER arrived. Contacted numerous times to determine where the goods were up to and never received a response. Tried again on live chat and despite chatting with Alice, who said they needed some time to review the update they disconnected the chat straight away. Beware of their promises and of good reviews for this website. It is obviously fraudulent.

Ordered a knight costume, received a message my order shipped and provided a tracking number. The tracking number is invalid. Written several messages and received the same response, "your item will arrive in a few days." Once I did get a response back, "we are checking with the post office." They have yet to get back with me about what they found out and now have completely stopped responding to any emails. The automated customer service rep "alice" is the only way you can communicate with them or via email and they pick and choose what they want to respond to.

Horrible company!

Placed an order on 9/8 for 6 Halloween costumes. The site representative promised I would receive them in time. I received 1 costume that was OK but never received the other 5 costumes. I sent emails, waited hours on chats, called, and used their contact form. Received a few responses early on saying that they would be shipping the other costumes in a week, but then all communication stopped. Absolutely no responses at all. Needless to say, we're scrambling to find other Halloween costumes now and calling Paypal to open a dispute. Such a let down. I will NEVER order from this website again and will discourage others from doing so.

We have our 10 years bear mascot changed and after a long time discussion we chose this store and it did not let us down. I asked for custom color and they did not charge me more for that. The mascot came in a box in good conditions. When I took it out of the case and let my husband try, it just fit him well. He can move everywhere in that suit. And it has a not bad vision. The most important thing is the parade soles they have for the feet part which is really helpful.