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This is my 4th and last order. My first order was delivered to my apartment office and wasn't given notification o pick it up. My instructions were to leave at my door, as I am home during the day to put ingredients away. When I contacted Marley and Spoon they gave me a half credit for the box and said they would contact the delivery company. I was told because of how they package their meals it should still be fine as long as the meat is not warm to the touch, which it was. My second and third orders were delivered to my door but ingredients were not fresh, produce was wilted, meat seemed questionable. This last box, delivery date today, was also delivered to the office, which I won't be able to get until tomorrow because the office is closed again. So this box will have to go in the garbage again. I have asked for a full refund, I am waiting on an answer. I don't recommend this at all. The main reason for ordering is because the items come directly to you, convenience, and you can make a meal quickly, can't if it's not delivered to you. I don't know about you, but I am not going to eat anything that has been sitting in a box too long and when the produce looks bad can you trust it at all? No thanks!
First meal box was pretty good.
Second box missing snow peas that went in the fried rice, scallions were soggy and the ginger root has a brown spot all the way thru it.
Not worth the aggravation.
MOLD! Box arrived, opened it, pulled back divider to get to cold items and it looked like someone vomited in the box and the vomit molded. It was disgusting! I called Marley Spoon. Rep said it was the insides of the paper insulation which is a type of insulation and that the food was safe to eat. He said this happens on occasion. Really? I'm not touching it much less eating it. No refund was issue. Got an "oh well" from the Rep. Canceled my subscription. Will never use Marley Spoon nor recommend. Epic fail Martha Stewart!
Love my Marleyspoon deliveries. The choice Of menu options are right up my alley. The only issues I have had is my not reading the prep steps carefully, but even then the meal was wonderful. I am in a home Of one so I can usually with most choices have two meals and which means less cooking for me. One night I ate both pieces of chicken in one sitting. Thanks Martha and Team.
Carol Grossman
Not sure it's worth it anymore: Have received multiple boxes with food gone bad, food not in its bag, very tough meat several times and ingredients that simply are not fresh. Last order came with arugula and another green that I had to toss immediately.
Horrible, just horrible. First few boxes were fine but since then EVERY single box is missing something! Not a single box has all required ingredients. Some also arrive with damaged goods. Steer clear! Very expensive and prices increased a few weeks ago. How can a company who can't pack the orders with all necessary ingredients increase their prices?! I have used 4 other companies who only missed ingredients once or twice in a much longer time frame!
Missing ingredients, spoiled greens, packing seemed happenstance (items scattered in box that weren't used in recipes). I had very high hopes since Martha Stewart's name is used. But this was a huge disappointment
I have used blue apron for the past few years but wanted to try something new. THis was not a good choice. Every single meal was missing at least one ingredient. Also, they don't include all of the ingredients like blue apron does (whtie wine vingear for example). The worse part was the produce; it was bad every single time. Old, dried out or containters not appropriate for the produce and it was ruined. Yesterday, the bread was moldy ( and it had been in the refrigerator the whole time). WIll go back to blue apron. Martha should be ashamed of this product!
We probably had 20 deliveries. Mostly okay but sometimes had to spice it up. The last one was a day late. The meat was still chilled but all of the vegetables on top... kale and romaine were completely yellow, mushy, and brown. I asked twice for a complete credit and or refund but the most I was offered was 15 dollars. Have cancelled my service for good.
They deliver to wrong house and food sat outside for a week. They would not refund due to their errors. Sent wrotten food also wouldnt refund
Attracted to the price but can see why it is so inexpensive. The food is incredibly blah, without any seasonings, not very creative recipes. This is just one step above eating take-out from McDonald's, which might be attractive to some people.
I have been a Sun Basket user for a year. I tired Marley Spoon because of the initial price. Let me sum this up: Bland boring fatty generic awful meals. Don't do it. You will be sorry. Try Another service instead.
I ordered Marley spoon 2 weeks ago food was good. I didn't realise that Marley spoon automatically takes money out of my account. I called to say I don't want the order as I've already done my shopping for the week I got told by customer service it's to late they have already started the order I am left with no money now what am I to do. This is day light robbery I'm so not happy never again will I order from you
My wife and I have tried almost all meal kit delivery services. I decided to try this one and to be honest the recipes and variety of options each week are great. We had some really great meals and they are pretty easy.
Now the bad part - they have the worst quality assurance in the business. Most boxes are missing ingredients. We've been sent the wrong ingredient bag (one for a different recipe). And finally the straw that broke this camel's back, they only included ingredients for 2 out of 3 recipes in our latest box. It was extremely obvious and I don't know how they could have missed it - there was a ton of empty space in the box with the missing bag.
Finally - the garlic. Oh boy. They include a whole head of garlic for every recipe that needs garlic (and most call for a clove or two). The good thing is we haven't had any problems with vampires lately, but we literally have about 10 heads of garlic in our kitchen with no clue what to do with it!
Sorry Martha, you may have great recipes but this just isn't working anymore. We'll be saying Hello to something more Fresh ;)
Please do not make the mistake of ordering from this company. I have had three boxes delivered and something was wrong with every single one. The last box that was received was truly an atrocity. There were missing ingredients, ingredients that had leaked out all over the other ingredients, damaged and crushed ingredients and 3 of the 4 recipe cards were left out out of the box. To make matters worse, whoever packed the box only put one ice pack in the box and did not use any of the insulated packing so the meat was almost room temperature when we received it and had started condensating and leaked all over everything else in the box. I live in Texas people, the weather is hot here, I think you need a little more than one tiny ice pack when shipping a box across the country. The shrimp was unusable, its as giving off a foul smelling odor and we had to toss it. I was iffy about using the other meats because I wasn't sure how long they had been sitting at room temperature so I ended up tossing them as well. The veggies were wilted and some were crushed including some of the pasta.
The icing on the cake is how poorly we were treated by customer service. They were no help at all and basically told us they could not send us missing ingredients nor could they correct any of the issues with the box. The missing recipe cards were emailed to us but the only thing done to rectify the situation was they gave us a partial credit to use toward a future order. Are you kidding me? No compensation for the mishap, just a "here, buy more stuff from us"? I asked the rep I spoke to if she was planning to replace any of the missing ingredients and she states that they cant send the missing ingredients or replace any damaged ones. So basically we were given a credit to buy more from them but in all honesty, who would want to after that?
I thought I had skipped the next box because I planned on researching how to cancel the service with them after the horrible experience when low and behold I get a notification from pay pal saying they charged me. $65. So I call and say I want to cancel the service and that I want this order cancelled and credited and the rep refused to cancel the order even though it was just submitted today. I tell her I know the order hasn't shipped yet and that at the very least they should cancel the order and refund us considering how bad our last order was and nothing was done to salvage it. She keeps talking over me and repeating the same thing over and over "sorry you missed the cut off" and basically tells me there is nothing she can do.
I asked to speak to her manager and of course I get the "there are no supervisors available currently" but she can put in a request to have someone call me. When I asked how long it would be until someone called me she then tells me they can't give out a time frame so basically she did nothing for me but to potentially relay a message to a supervisor which I doubt I will ever get a call back from. They are basically training their call center employees to be heartless robots who parrot the things they are told to say. If a companies policy is "I'm right and the customer is wrong" then something is really wrong with that company.
Please, if you are going to order from someone, use Hello Fresh or any other meal delivery service. I did have good experiences with Hello Fresh and even if they happen to make a mistake at least they try to rectify it and they have excellent customer service. Save your self a lot of headache and hassle and go with a different meal delivery service. This one obviously doesn't care about their customers, only about the amount of money they receive.
First clue that this was shady was that my credit card was charged before I was even able to choose my meals. Then box arrives day late - and ewww! Its full of some kindof disgusting, mushy mess. So my advice: save your money and the aggravation -- and just go into your neighbors garbage can... its the same thing!
ABSOLUTLEY HORRIBLE! If you are looking for a company that executes poor delivery, auto pay on your credit card (that never stops even after you request cancellation) and customer service filled with excuses this is the company for you! What a gimmick! I responded to a radio advertisement for Martha and Marley Spoon Advertising 3 free meals on your first order. Not only were my meals never credited, but delivery was off track, perishables left outside of my home at weird hours of the day (all day), my credit card being consistently charged over and over even after I requested an immediate cancellation and battling customer service rep's through a 3rd party affiliate located in UK. STAY FAR FAR AWAY! This "service" by far the worst and is awful.
Through email, customer service promises a 24 hour response to an inquiry. You will most likely never hear from them again. The discount on my first order was never applied and I had to go through my credit card to appeal the charge. Bad experience.
Locks you into a suscription and even after I skipped a week's delivery, I was still charged and the company refused to refund.
Just don't do it! Run far away!
The site requires a subscription prior to you being able to see the recipes and then before you know it, you are on the hook for the first week of meal delivery - prior to seeing what they have to offer. I wasn't able to choose my recipes and was stuck with recipes that contained stuff I am allergic to. I tried cancelling in less than 5 minutes and it would not let me. I had to jump through a bunch of hoops and hurdles to get customer service to agree to cancel. Time will tell if they refund my card.
