MankindReviews 26

I have been so disappointed with Mankind, I cannot even begin to describe my anger. They are by far the worst company to deal with in terms of customer service.

If you live in the US or require a product with 110V, simply look somewhere else - I do not know why they even ship here or offer their products in US$ when they cannot provide items that work on our power supply. Secondly it would be very nice of them to mention this anywhere on their product descriptions or site.

Returning an item from the US to the UK costs almost double the value of the item so now I am stuck with something I can't use and was falsely advertised to me right before Christmas.

Numerous conversations with 4 different customer service reps have still not apologized for the error on their side. Needless to say I will never be ordering from them again.

And as an extra note, their shipping is one of the worst - super slow with no prior indication of arrival time until a few days after they have charged your card.

Mankind is the worst online shopping site I've ever used. Maybe it works if you are Uk customera, but the overseas shipping is disastrous.

I ordered some skincare and waited for 2 weeks. The shipping tracking did not show any update. It was forever "left the UK and is on it's way". I sent a message to check the status and mysteriously, I received a reply that the package was "in London ready for transit".

I waited for more than 1 month, still nothing. So I wrote another email, then they admitted the parcel seems to be lost. I gave up and asked for the refund. Due to the recent fall in British Sterling, I lost 5 pounds on the exchange rate. So i paid 5 pounds for absolutely NOTHING. And my reply from Mankind was "there is nothing they can do".

So in short, i made an order, wasted my time to liaise and track my parcel, received nothing. I paid 5 pounds transaction cost and Mankind refused to bear any responsibility on that. Obsolutely worst customer service I have ever seen. Stronly advise people not to shop there again.

From past experience with this company they usually deliver within 5 working days using standard delivery. This time I chose the more expensive tracked delivery. My order was dispatched on Tuesday 26th and tracking was not available until the 30th! This is most of the delivery timeframe. This is not tracking. I have since asked for a refund for the difference between standard and tracked shipping and they have ignored both requests.
Avoid like the plague.