MandM Direct

So, this evening I get an email from these folks for the following address:
MichaelG kelly
137 Ross Road
Belfast
BT12 4JR
United Kingdom

Problem is I didn't order it, nor is the above even close to to my Florida US address and we don't need cold weather coats. So far I do not see anything on my bank about this.

Bought a pair of Skechers Mens Elent Velago Shoes for £39.99. They arrived 5/1/22. I put them on the following morning. Whilst sat at my desk the rubber sole fell off - they'd been worn literally 2 hours.
I am now in the process of returning the goods but I refuse to pay the delivery costs of faulty goods.
It appears M&M are selling inferior goods.

Ordered sketchers shoes first week of Dec. They didn't arrive. Contacted m&m, they were great at first. Refunded my £7.00 express delivery postage & reordered them again for me. They still didn't arrive. I sent 3 e-mails & got no replies this time. I finally got an e-mail saying sorry I didn't like my purchase & that they'd received my return of shoes & will refund my money. I asked them how I could possibly return something that I'd never received in the first place. Guess what... no answer again. Will not be buying from them ever again.

My two orders were never delivered, only got a partial refund and ZERO customer service. Avoid at all costs!

Was a little annoyed at having to pay for a label to return goods after the quality was not as good as it appeared in the description/photos - but hey ho!
Then the next problem was ordering french connection bra and pants sets which cone packaged in a plastic bag. Now obviously you have to open the bag to check the item ie fabric/size - these were not suitable ( did not try on) so just popped back in the packaging and returned - apparently no refund as they had been opened!
Order from several underwear companies, as long as not tried on and in original packaging no problem at all to return - not so with this company - just off to cancel my account - there are many other companies offering good value with no problem with returns

Worst company ever dealt with and customer service is a joke do not appreciate their customers.
Account is closed

Ordered over 100 pounds of items was sent wrong size couldn't return as paid for QR code which wasn't sent none of return places were able to print out label so I'm stuck with this item e mailed customer service to no avail disgusting

Never received refund for items I returned. I raised with their customer service centre, but got blunt reply with no help whatsoever. Totally annoying experience. Stay away!

I've only given one star because Sitejabber has yet to introduce a "Do not touch with an electrified bargepole" rating. I paid up front for a returns label but decided to keep all the items. In the past I've kept the label back to use for returns on subsequent orders and never had a problem. Now they're saying I can only use it for items bought on the same order as the label was purchased. It's like buying a stamp at the Post Office, deciding not to send the letter it was intended for, but not being able to use it to send something else. It doesn't mention this at the point of sale, but apparently it is on a tucked away FAQ somewhere. So I've asked them to refund it, but they've point-blank refused. We're only talking £1.99 here, but it's the principle. The wording on their communicationI've had back is child-like and I AGREE WITH OTHER COMMENTS THAT IT FEELS LIKE THERY'RE LAUGHING AT YOU. Taking this money from customers is almost certainly against the Sale of Goods Act provisions relating to on-line purchases, so I'm going to take it further. Not for the £1.99 obviously, but to show MandM they can't treat someone who's spent thousands with them over the years, like dirt and get away with it. Judging by the feedback about their Customer Service Department elsewhere, they just don't care. Other than on Feefo, where reviews are of course controlled by the supplier!

The website is completely useless. The item I ordered, Brave soul maxi dress with tie straps, was Size S when it came but I ordered Size 10. The size S was way too small. I tried to return but even though it was displayed on my M and M account it continually told me item cannot be found. I then tried to re-order the same dress in a Size 12 and clicked on the this but when order confirmation was emailed the item was listed as a Size S again! It is impossible to get any satisfaction as they only respond to emails and then only within 48 hours. In the meantime I've wasted over €60. I absolutely will be telling all not to use this site.

Still waiting for parcel i ordered with express delivery got told to wait till 9pm even though courier who i contacted first said they were still waiting on it so here i am today ive been told to contact customer service which i have and received a reply telling me they will reply within 24hrs yep you couldnt make it up, they seem to be unable to provide the express delivery looking a reviews elsewhere but still offering it still taking money for it and still not delivering, asking for full refund hopefull it wont take as long as there delivery or reply from customer service 24hrs lol

I have ordered from m and m numerous times now
Never a problem returns are simple and they are very quick to refund
Taking advantage of the 9.99 all year delivery is a no brainer for me

Still not had my refund after 2 weeks and now saying they not recived my items when I have reipt to proff I sent them back

Only recently found this site, already purchased several items including t shirts, boots and tracksuit bottoms. All good quality, arrived quickly and competitively priced. Now my go to shop...

I ordered some j and j jog pants snd t shirts for my 16 year old son I found a really good offer on a pack of 5 t shirts snd two pair pack of joggers snd we were very pleased with them, they arrived the day after I ordered them as I paid for fast delivery but it said they would take two days. Great service, will use again

The values that a company hold are only shown once their customer service is tested.
I can confirm that, in this respect, MANDM are quite clearly lacking any quality in terms of their customer service. In these days of online ordering etc, I find it astonishing.
Retailers going out of business regularly and then you get this trashy service. What's wrong with some businesses these days. Customer lost forever

Ordered a pair of New Balance 680v. What was delivered was a French Connection Polo shirt. I contacted MandM and they asked I return the item. They provided me with a Hermes discount code so I didn't incur expense. I found the code had already been used, so I wrote to them, telling them to supply me with my order as contracted or I'd buy a pair from elsewhere and charge them the difference and any costs incured. They refunded me fully and the cost of postage, but told me that the trainers were now out of stock. They offered 3 month free delivery as recompense and asked that I return the polo shirt with a label they'll send. Why would I buy another item from them with this level of service. So what's the point of offering 3 month free delivery. As for the polo shirt, it'll be returned when it's safe to do so... So, I returned the polo shirt as asked via Hermes and thought that was that, but no. M&M began to email me, claiming the item hadn't been returned, asking for the Hermes code/number, which I had unfortunately misplaced. The emails continued, to the point of harassment. So be warned, their prices appear great and are tempting, but if it goes wrong, know your rights and photographs everything.